logo

The Unlock Team
This website seems to be closed. Find similar businesses

website thubmnail of The Unlock Team

The Unlock TeamReviews 310

2.9
theunlockteam.com

The Unlock Team Reviews Summary

The company has garnered a mixed reputation, with some customers praising its competitive pricing and successful unlocks, indicating a degree of reliability in specific cases. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises of refunds, and poor customer support. Many customers report feeling scammed, particularly when refunds were not processed as promised. Overall, while there are instances of satisfaction, the prevalent sentiment reflects frustration and distrust, suggesting that potential customers should exercise caution when considering their services.

This summary is generated by AI, based on text from customer reviews

service
103
value
103
shipping
96
returns
69
quality
102
Serbia
2 reviews
0 helpful votes
Follow Lynn C.
Unfollow Lynn C.
Send Message
Share Review
Report Review

I recently unlocked a Nokia through your services and my code was delivered within the time specified. The transaction was smooth and impressive considering it saved a trip to my local mall (who were actually the same price). A good service for unlocking phones.

Date of experience: February 8, 2015
South Africa
1 review
0 helpful votes
Follow Bernard S.
Unfollow Bernard S.
Send Message
Share Review
Report Review

I used unlockteam to unlock a brand new Samsung Note 4 received fro chrsitmas and the process was quick, simple and so well explained. I got the code within 24 hours (I ordered on a weekend) and I had the phone unlocked real quickly when the code arrived. I am very happy with the service and the follow-up courtesy email, to make sure I was happy and check to see if I had any problems. I would heartily recommend

Date of experience: February 4, 2015
Canada
2 reviews
16 helpful votes
Follow PETER W.
Unfollow PETER W.
Send Message
Share Review
Report Review

This service is a scam
February 3, 2015

This service is a scam. They charged $8.99 and couldn't unlock my phone. Promised a refund. 3 emails later from Rebecca promising it will be looked after, still no refund. Guys everyone else charges $35 -$135 you figure it out. Rebecca probably is the one writing the 5* reviews. Have reported them to Mastercard hope they cut them off Go to www.theunlockingteam.com unlocked my iphone5 in 24 hours for $35. Oh by the way Rebecca or whatever your name is, do not reply with one of your bullsh*t standard reponses everyone is onto you.

Date of experience: February 3, 2015
Rebecca S. The Unlock Team Rep
over a year old

Dear Peter
I have managed to find your order and can see that it was indeed refunded, our apologies this has not reflected within your account yet, however we do not control the speed at which banks process refunds and this will show soon.
If you have any further issues you can contact us at refunds@theunlockteam.com
Regards
The Unlock Team

Hungary
1 review
0 helpful votes
Follow Sinead M.
Unfollow Sinead M.
Send Message
Share Review
Report Review

Fast and easy unlock without any hassle and at a sensible price, no spam filling my inbox after which is always a plus these days. I have used them before and will use them again, a very sensible service thank you.

Date of experience: February 1, 2015
GB
2 reviews
0 helpful votes
Follow Tadic M.
Unfollow Tadic M.
Send Message
Share Review
Report Review

I ordered a code for the G2 which I've had sooo much trouble getting from anywhere after some issues with the network. There was a short wait but the code came to my email in a not unreasonable time and worked first time I'm pleased to say. Very happy to tell anyone that this was a happy purchase and helped lots

Date of experience: January 28, 2015
Canada
1 review
3 helpful votes
Follow Kory T.
Unfollow Kory T.
Send Message
Share Review
Report Review

If I could put zero stars I would. Tried to get an unlock code for my ELDERLY fathers phone because he likes flip phones in todays day and age and was told I would have it in 6 hours. GUESS WHAT. They "couldn't find a code for it." Said the money would be refunded in 10 days and everytime I try to email an actual person I get an automated message that the money will be refunded in 10 days and when I call the number it goes to somewhere in Africa or something. Biggest rip off ever. These people are pieces of $#*! scammers and I hope they burn in hell. Ripping off an elderly man who lives on a fixed income who needs a phone for emergencies.

Date of experience: January 27, 2015
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Croatia
1 review
0 helpful votes
Follow Melanie H.
Unfollow Melanie H.
Send Message
Share Review
Report Review

I thought 'why not', it isn't much to lose so I'll give it a try. Contrary to my expectations, it worked without a problem and within an hour I had unlocked my mobile to use with my new service. I thought The Unlock Team very professional and very fast (my phone was locked to a local Croatian service bought at a market)

Date of experience: January 26, 2015
Canada
1 review
3 helpful votes
Follow Winston W.
Unfollow Winston W.
Send Message
Share Review
Report Review

I submitted a phone type as "Bull$#*!" and a fake IMEI number. Guess what? Yup! These folks instantly told me that they has an unlock code for me!
As follows:
Thank you for submitting an unlock request with us. We are pleased to tell you that it is possible to unlock your phone. If you continued to payment your order is currently processing and you will receive all information to this email address within 6-12 hours. In rare cases the process may take up to 24 hours.
If you did not continue to payment, you can do so by returning to out site at www.theunlockteam.com
Your Phone Details
Bull$#*!
**************/09
Bell

Date of experience: January 21, 2015
Rebecca S. The Unlock Team Rep
over a year old

Hi
Our phone checker uses a phones make as a guide for unlocking, the imei and model are not used in this process, hence your success message. If you require more specific details regarding individual model unlocking or require a refund if you are not happy with service, please contact us at refunds@theunlocktea,. Com.
Kind Regards
The Unlock Team

France
1 review
0 helpful votes
Follow Jabob S.
Unfollow Jabob S.
Send Message
Share Review
Report Review

My experience was very good. After searching for a reasonably priced unlock code for my S3 I settled on the unlock team. Although a code wasn't sent, a software app was issued which installed on my phone and then removed the sim lock (I don't really understand the technicalities... sorry).
There are many companies out there and I have used others in the past that supplied codes, but this was a nice alternative and recommended by myself.

Date of experience: January 18, 2015
2 reviews
0 helpful votes
Follow Timothy B.
Unfollow Timothy B.
Send Message
Share Review
Report Review

Straight forward with no fuss, easy to unlock an iPhone 4, connected to Itunes! Used a Canadian carrier and now using a chip i the US. Happy :)

Date of experience: January 14, 2015
Peru
1 review
0 helpful votes
Follow Lemar J.
Unfollow Lemar J.
Send Message
Share Review
Report Review

They were very professional and after one support email worked very well. I can recommend them to any one. They did what they said they would do and in a fast manner.

Date of experience: January 12, 2015
Mexico
1 review
0 helpful votes
Follow Doreen S.
Unfollow Doreen S.
Send Message
Share Review
Report Review

A wonderful website with excellent, polite staff that will help you every step of the way. Thanks you so much for the guidance, this was way above my expectations for the cost and I look forward to needing you again at some point when I get an upgrade

Date of experience: January 9, 2015
Bahamas
1 review
0 helpful votes
Follow Liam D.
Unfollow Liam D.
Send Message
Share Review
Report Review

Ok, this was the first time ive unlocked a phone online (have been to a store) and it seems to have worked without a hitch. I'm in the Bahamas having a holiday break and their local network card seems to be working. A good job done all round

Date of experience: January 7, 2015
Canada
1 review
5 helpful votes
Follow kay s.
Unfollow kay s.
Send Message
Share Review
Report Review

Scammer alert
January 10, 2015

Scammer alert. Do not use this website despite the good reviews. Everyone's bad review is on point and it's eexactly correct. They will not send your code not the refund.

Date of experience: January 7, 2015
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. I can assure you that your order will have been refunded in full. If you have any issues please contact us directly at refunds@theunlockteam.com
Kind Regards
The Unlock Team

Australia
1 review
0 helpful votes
Follow Peter R.
Unfollow Peter R.
Send Message
Share Review
Report Review

This turned out to be a real bargain site, so much cheaper than Telus. Step by step, I filled in my info, paid the site and received a code that same day, freeing up my phone to sell on ebay, hopefully should get a few extra dollars now so thanks

Date of experience: January 6, 2015
Canada
1 review
3 helpful votes
Follow Tt X.
Unfollow Tt X.
Send Message
Share Review
Report Review

Definitely scam!
January 5, 2015

Definitely scam! I was charged 10$ instead of 4.99$ as saying on the page, then they sent me an email saying My phone can't be unlocked, they even asked me to try one of their jailbreak software, it certainly would be fraud again! I already canceled my credit card to avoid more loss.

Date of experience: January 5, 2015
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. I can assure you that your order will have been refunded in full. If you have any issues please contact us directly at refunds@theunlockteam.com
Kind Regards
The Unlock Team

Japan
1 review
1 helpful vote
Follow Muhammad S.
Unfollow Muhammad S.
Send Message
Share Review
Report Review

I wanted to unlock an fairly older phone locked to At&t. I entered my model and the price for the code was fair. I received my code very quickly and was sent the provided instructions and a twelve number code This was my second purchase from this company and I would use them if I need another

Date of experience: January 3, 2015
Argentina
1 review
0 helpful votes
Follow Franklin J.
Unfollow Franklin J.
Send Message
Share Review
Report Review

A site that was open during the holidays! Thank goodness. A fast code for my phone was delivered and I and no problems with the use so a recommendation to any and all

Date of experience: December 30, 2014
Texas
1 review
0 helpful votes
Follow James A.
Unfollow James A.
Send Message
Share Review
Report Review

Well I made the ultimate mistake with my daughters Christmas gift and got a phone locked to the wrong network... pandemonium. Luckily a simple search and we had an unlocking solution delivered right to our email on Christmas day. To be open during Christmas shows an above and beyond service for me... and a happy daughter made it all the better. So my heartfelt thanks and enjoy the holidays

Date of experience: December 29, 2014
Canada
1 review
6 helpful votes
Follow Sam B.
Unfollow Sam B.
Send Message
Share Review
Report Review

Guys this is a scam website. I ordred an unlock code and was told that my IMEI can't be unlocked so I will be refunded with my payment. Now it has been almost 2 monthss no refund was received and I had a $259.98 worth of fraud charges suspiciously after dealing with this site. I will be reporting this website to RCMP Canada to have this blacklisted and be forced to shut down. The more we report this bastards the better it will stop them from scamming more people. GUYS BEWARE!

Date of experience: December 29, 2014
Rebecca S. The Unlock Team Rep
over a year old

Dear Customer

We are sorry to hear you have experienced an issue with your refund. If you contact us at refunds@theunlockteam.com we can look into this and hopefully resolved the problem. Regarding any other transactions on your card, they are unrelated to us in any way and we agree, should be reported to your institution.
Kind Regards
The Unlock Team