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The Unlock Team
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The Unlock TeamReviews 310

2.9
theunlockteam.com

The Unlock Team Reviews Summary

The company has garnered a mixed reputation, with some customers praising its competitive pricing and successful unlocks, indicating a degree of reliability in specific cases. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises of refunds, and poor customer support. Many customers report feeling scammed, particularly when refunds were not processed as promised. Overall, while there are instances of satisfaction, the prevalent sentiment reflects frustration and distrust, suggesting that potential customers should exercise caution when considering their services.

This summary is generated by AI, based on text from customer reviews

service
103
value
103
shipping
96
returns
69
quality
102
Ireland
1 review
3 helpful votes
Follow lion k.
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Do NOT believe the positive reviews above, most likely lads from india or africa disguising themselves. Just got their services to unlock my xperia, and here is what they wrote after charging my card:

"We apologize that on this occasion we have been unable to obtain an unlock code for your phone using the imei number you supplied. This could be due to many factors, please check the list below to ensure none of these apply to your phone:

- The phone is blacklisted by the provider or reported lost or stolen
- It is now illegal within the USA to unlock Phones purchased after January 26th 2013, if your phone was purchased after this date it cannot be unlocked
- The IMEI number submitted was incorrect

Your payment has been refunded in full, please allow up to seven working days for this to show in your account."

Now i bought the phone from vodafone ireland booth. Im in IRELAND, not in the usa. And the phone is legit. And i double-checked the imei # to make sure i dont make a mistake. THE CONCLUSION: THIS SITE IS A FAKE. THEY DONT HAVE THE ABILITY TO UNLOCK PHONES. All making excuses. I dont think they will refund my money from the reviews above. SO BEWARE!

Date of experience: December 28, 2014
Rebecca S. The Unlock Team Rep
over a year old

Hi
We are sorry to hear that you are less than happy with the service you have received. I can assure you that your order will have been refunded in full. If you have any issues please contact us directly at refunds@theunlockteam.com
Kind Regards
The Unlock Team

Chile
1 review
1 helpful vote
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What a joy this company were to use, not only was my code delivered in an amazingly fast time but the support was amazing and all I could ask for. You have done an excellent job and have my business for any unlocking needs thanks

Date of experience: December 22, 2014
TW
1 review
0 helpful votes
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What a nice sight it is to have another option, and a fast one at that. Thankyou for unlocking my phone, you were a superb service and very appreciated when you were needed

Date of experience: December 18, 2014
Estonia
1 review
1 helpful vote
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We've just returned home from the most amazing trip to Europe and had our phones unlocked before traveling. Now we planned on using local sim cards to keep in contact with each other so had no idea if this had worked until we arrived and tried the cards out. Everything worked excellently, thank you so much for saving us the cost of roaming, we truly appreciate the work you are doing

Date of experience: December 15, 2014
Japan
1 review
0 helpful votes
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This the second time I've used this website.

The code is always sent out very quickly through an email. The first time I used the service I had some problems with unlocking but this was my fault and a quick email to CS sorted it. The second time I used the service my phone was unlocked on the first attempt and obviously I needed no help this time. All for a few euros. Very good service and will unquestionably use it again.

Date of experience: December 14, 2014
RU
2 reviews
0 helpful votes
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FINALLY...
December 13, 2014

FINALLY... it's unlocked. Thank you sooo much, I've been trying to get AT and T to do this for weeks and it was always the excuse that it can take up to a month. A month to unlock a phone? When these people manage it in a day? What's with that. Take my advice, don't use your service people, go with an outside company like these, so much faster

Date of experience: December 13, 2014
Canada
1 review
6 helpful votes
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One big fraud
December 13, 2014

One big fraud. Never managed to unlock my iphone 4S and they say they will give money back but never got it. Furthermore, my credit card was hacked after this transaction.
Don't say I didn't warn you.

Date of experience: December 13, 2014
Hong Kong
1 review
0 helpful votes
Follow Samir T.
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Its easy to do, its cheap and its quick. You don't need to be an expert on phones or a tech genius to use the software, it's real simple. Switch your phone off, take your SIM card out, switch back on after running the app. When I got the email, I then got a pdf with easy instructions, this is because my phone couldnt be unlocked my code so i had to use the program. Then switch it, off then on again and itll pick up the new network. Done.

Date of experience: December 13, 2014
Ireland
1 review
3 helpful votes
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Terrible!
December 12, 2014

Terrible! Initially told me it could be done, then, having paid the money, receive an email effectively saying it could not be done. Went on ebay and it was done in 20 minutes. Avoid these guys like the plague. Have yet to discover if I get a refund or not.

Date of experience: December 12, 2014
Rebecca S. The Unlock Team Rep
over a year old

Dear Niall

We apologise that we were unable to unlock your phone, however your order was refunded in full and we recommend you contact your provider for further assistance.

Kind Regards

The Unlock Team

Netherlands
1 review
1 helpful vote
Follow Amanda R.
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Very impressed, although the code took longer than I had anticipated, hence the four stars. But it went through so I am happy to have the phone unlocked as cinglar were wanting an exuberant amount of money, almost as much as the thing is worth. So thanks unlock team and I would come back

Date of experience: December 9, 2014
Estonia
1 review
3 helpful votes
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SCAMMERS BEWARE!
December 9, 2014

SCAMMERS BEWARE!
Same as many others: took the money, could not unlock phone. No refund after they emailed me and said the refund would be 7-11 working days. 2 weeks has gone by. NO REFUND.
My master card has just been issued. Now I have charges for ebookers.ie taken from my account.

Date of experience: December 9, 2014
Canada
1 review
7 helpful votes
Follow Alana L.
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They told me my phone could not unlock, I asked for a refund in September. It is now December. Stay the hell away from this place.

Date of experience: December 8, 2014
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Latvia
1 review
2 helpful votes
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Here in Europe on my vacation and stuck without a phone so needed a code. Sent quickly and worked for a new chip, saved me as my wife would not be amused if I didn't get in touch lol

Date of experience: December 7, 2014
Luxembourg
1 review
1 helpful vote
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I ordered an unlock code for my iPhone 4. The carrier it was locked to was AT&T which was gonna be really expensive to go through!. So I checked the internet to search for other unlocking sites. I found a lot of different places but decided to go for this one. I quickly ordered an unlock code and within a couple of days I got an email notifying me that my phone was unlocked and ready to go, there wasn't even a code needed. I went to put my new sim card in and it was now working with my phone. I was a real happy customer. Thanks unlockteam if I ever need another unlock code I'll use you!

Date of experience: December 3, 2014
France
2 reviews
3 helpful votes
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Quite easy to do and fast. My Nokia was unlocked at the weekend, good site that works on a Sunday late at night. No issue with the code and entering it into the phone so all in all got to say I'm satisfied with a job well done thanks

Date of experience: December 1, 2014
Poland
1 review
1 helpful vote
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I was very surprised with the ease of obtaining my unlock. I was able to find my phone make and model easily. I completed my payment although I didn't get a receipt and quickly contacted support who assured me the order was processing. My unlock went smoothly and quickly after that and best of all it was cheap! Thanks again for a really great experience and i have already recommended you to several of my friends!

Date of experience: November 30, 2014
Canada
1 review
7 helpful votes
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Paid my money (twice, didn't realize the first time that the transaction went through). They couldn't unlock unlock the phone (they should have been able to, the phone was fully owned). Then they just made excuses for not giving me a refund on my credit card.

Date of experience: November 29, 2014
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Greece
1 review
1 helpful vote
Follow Thiery J.
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Thank you so very, very much for your very rapid response in the fulfillment of my order. The code removed my sim lock without any issue whatsoever, a perfect transaction.
I am very pleased with your work and with great pleasure I would recommend to my friends.
I wish you all the best!

Date of experience: November 29, 2014
Canada
1 review
7 helpful votes
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SCAM!
November 28, 2014

SCAM! Same as many others: took the money, could not unlock phone, and have a new excuse every week to explain why they can not refund your money.
Also, just a few days after the transaction, my credit card was cloned and fraudulous expenses charged to it.

Date of experience: November 28, 2014
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Israel
1 review
1 helpful vote
Follow Niguy S.
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My experience was a very good one, The code was delivered in one day and fully unlocked all sim features on my phone without any issue. A full recommendation from myself and a very good unlocking service

Date of experience: November 26, 2014