The company has garnered a mixed reputation, with some customers praising its competitive pricing and successful unlocks, indicating a degree of reliability in specific cases. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises of refunds, and poor customer support. Many customers report feeling scammed, particularly when refunds were not processed as promised. Overall, while there are instances of satisfaction, the prevalent sentiment reflects frustration and distrust, suggesting that potential customers should exercise caution when considering their services.
This summary is generated by AI, based on text from customer reviews
Wow, how easy was this! I've had to wait days to unlock a phone in the past and this was done in less than one day. An intuitive and easy to follow site helped the process, I understand they don't have a 100% success rate but all went well for me and I have an unlocked phone without being too much out of pocket. I would try them again when I need my next upgrade unlocking so I'll see you guys in a year I guess.
DON'T! IT'S A SCAM
FIRST EMAIL FROM THEM:
Dear *******@hotmail.com
Thank you for submitting an unlock request with us. We are pleased to tell you that it is possible to unlock your phone. If you continued to payment your order is currently processing and you will receive all information to this email address within 6-12 hours. In rare cases the process may take up to 24 hours.
If you did not continue to payment, you can do so by returning to out site at www.theunlockteam.com
THEN AFTER I PAID:
Hank you for you choosing us to assist you in unlocking your iPhone.
Unfortunately we were unable to generate a factory unlock link through iTunes on this occasion, this can be due to many factors, please ensure non of the reasons from the below list apply to your phone
The phone is blacklisted by the provider or reported lost or stolen
It is now illegal within the USA to unlock Phones purchased after January 26th 2013, if your phone was purchased after this date it cannot be factory unlocked
The IMEI number submitted was incorrect, please refer to your confirmation email to ensure this is correct
SCAMMER ALERT They said I could get my phone unlocked, I paid them, they then said sorry we cant unlock it. NO REFUND OF MONEY after they emailed me and said the refund would be 7 days. 3 weeks has gone by No contact. NO REFUND.
DO NOT TOUCH THEM. My master card has just been issued. Now this is the only company I have given my master card details too and now I have charges for ZOOSK.com taken from my account. AGAIN,,, DO NOT TOUCH THEM.
A superb service from this site, my code was delivered in a very reasonable time at a fair cost. All done via email and on par with some of the more expensive sites out there. Shame they don't do trader accounts or I would be doing far more business with them.
Total SCAM, do not waste your money on this site. Bought a code from them and payment was processed under a different name (Unlock Depot). When I sent them verification of payment they said it was not them. RIP OFF!
Fastest unlock ive ever had. A great layout and site and a great cost, make phone unlocking a whole lot easier than relying on our slow provider. Great job, hope you keep up the good work
I am more then happy to say that I am extremely satisfied and pleases with the service provided by The Unlock Team. My cell service provider told me 10 days to unlock my phone charging more than four times for such a small thing. The unlock team did it in less then 10 hours and in quarter of the cost. I highly recommend the unlock team. Thanks
The communication was easy and well set out from start to end. The code didnt come straight away, which got me a bit worried, but the unlock code came within the promised 12 hours and worked no problem the first time. The instructions even came with a video to follow, but I was good with the written ones. Very happy and will certainly recommend to friends.
Hi,
This is a big scam. Please please and please do not use this website to unlock your phone otherwise you would loose money. I made an order to unlock my Samsung phone and paid to unlock team. Firstly before paying money they confirmed that they can do it and then I paid but I got message that they won't be able to do that and would refund money but they did not refund money yet. I am in Canada.
We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
Well we have just arrived in London and I'm please to say that my new chip is working perfectly on the local network and saving me a great deal in roaming charges. Top service and an excellent investment
I tried several different sites to unlock my phone and every one was charging the a crazy price and offering no real guarantee that their service would work. I cam over the unlock team and the price was so reasonable I through I'd give it a go.
Customer service was superb, with replies to all my emails in a few hours.
The only negative about the service was the time it took. I thought this would be instant put it took over seven hours, but this was overnight so no big deal for me.
So a brilliant service and I'm very grateful
In late July 2014 I paid to have a non-US MotoG unlocked. The next day I received the standard form letter (described here already by others) stating they could not unlock phone and promised a refund. After months of sending emails of which very few were responded to, I finally received a refund (Oct 2014). I received all sorts of creative/questionable excuses. I can only conclude that these folks are either scammers or incompetent - either way DON'T risk your money on them. I instead paid 1/5 the cost charged by "the unlock team" to a fellow from Britain I found on ebay. Received a valid unlock code within 2 hours! It's a little harder to pad your stats and get away with scams there.
Theunlockteam is simply scam business. DO NOT use this service. I placed my order and a day later they emailed me that they could not have the unlock code for my Samsung S4 and said I will get a full refund in seven days but nothing had been refunded. Please just stay away from this service.
Your policy states that you will give a full refund if not able to unlock a phone. Your code did not unlock my Iphone and I have asked for my money back several times now since August 15. Each time you said you would get right on this. You are obviously not intending to pay, therefor I think your service sticks and will never recommend you to anyone.
"If the software fails to unlock your phone please let us know, you will be entitled to a full refund as per our terms of service. Kind Regards Rebecca The Unlock Team www.theunlockteam.com"
We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
I ordered the unlocking of my iPhone 4 online on last Sunday and received a confirmation to my email on 19 hours later. I backed the phone up before starting (just to be safe) I was expecting some message on the iTunes screen but but there was none. I entered my new sim card however and it accepted it so I guess it was unlocked. I am really very happy with the service I received. This was a factory unlock at a fraction of the price of my operator.
Lorraine
Should have looked at reviews prior to using this "service". Like the others, I entered an IMEI number for a phone that I got from my carrier that I have seen unlocked on Craigslist countless times. They claimed it couldn't be unlocked. Obviously BS. The positive reviews here are all by new users, and must be done up by shills. DO NOT USE THIS SITE, TRY UNLOCKING FOR LESS THROUGH EBAY.
We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
We bought a new galaxy when we were abroad on vacation and I found that I couldn't use it when I got home, but then I saw this very awesome website that take these locks off phones so they can be used in your country, I was happy to say the least as I through I'd wasted my money. It was a fast response and I got five codes, the first of which unlocked it.
Piece of cake!
I thought the price was too low but found this to be one of the better online experiences I have had. My phone's unlocked and ready to go and I'm less than ten bucks out of pocket, superb customer service and web service
I had an old motorola that was locked to sprint that I wanted to unlock as it was in uch good condition and I don't like to waste. I did the usual search and found a few promising sites that promised to provide unlock codes for free until you actually get to the end and it isn't free. Unlock team were upfront from the start that there was a very reasonable charge and the code and instructions were perfect. Unlocking my phone could not have been easier. I highly recommended, thankyou...
So I tried to get this code from my network for over a month, they simply did not want me to unlock it so I found an independent service that was able to give me the code that day at an excellent price. Customer service was superb and this worked very well
Answer: They take your money but if they couldnt find the code u wont be refunded
Answer: Hi, Please contact us at refunds@theunlockteam.com and we will be able to look into this and resolve the issue. Kind Regards, Paul.
Answer: Hi, Please contact us at refunds@theunlockteam.com and we will be able to look into this and resolve the issue. Kind Regards, Paul.
Answer: Hi there, Please contact us at sales@theunlockteam.com including your order number and we will be able to help you. Thanks.
Hi
We are NOT Unlock Depot, they are a different company and are not affiliated with us in any way.