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The Unlock Team
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The Unlock Team

theunlockteam.com
California
1 review
0 helpful votes
Follow Ali K.
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I placed the order and had a code the same day. All for a very reasonable price. Unlock Team, you are doing an excellent business here and helping people stuck with useless phones

Date of experience: June 20, 2014
Canada
1 review
2 helpful votes
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SCAM!
April 26, 2016

I ordered an unlock code and like many others my phone could not be unlocked. I was told I would receive a refund and its been 3 weeks and I have yet to see a single dollar WARNING do not use this service cause their money back guarantee is a load of BS, you will not receive your money back if they cant unlock it

Date of experience: April 26, 2016
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Saudi Arabia
1 review
1 helpful vote
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Good service
July 16, 2014

Good service. Code was sent the next day and worked first time round. Considering this was quoted at $80 through a different company I feel like I found a bargain here

Date of experience: July 16, 2014
Australia
1 review
8 helpful votes
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SCAMMER ALERT They said I could get my phone unlocked, I paid them, they then said sorry we cant unlock it. NO REFUND OF MONEY after they emailed me and said the refund would be 7 days. 3 weeks has gone by No contact. NO REFUND.
DO NOT TOUCH THEM. My master card has just been issued. Now this is the only company I have given my master card details too and now I have charges for ZOOSK.com taken from my account. AGAIN,,, DO NOT TOUCH THEM.

Date of experience: November 18, 2014
GB
1 review
0 helpful votes
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Just has my LG locked to vodafone unlocked in four hours for a few dollars. Good deal. I installed my new sim card and all is up and running perfectly. Thanks for a great service.

Date of experience: April 17, 2016
Latvia
1 review
2 helpful votes
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Here in Europe on my vacation and stuck without a phone so needed a code. Sent quickly and worked for a new chip, saved me as my wife would not be amused if I didn't get in touch lol

Date of experience: December 7, 2014
Canada
1 review
0 helpful votes
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Code for a tmobile phone, so much cheaper than they were going to charge me which was crazy! The code was through in a few hours and worked nice, thanks.

Date of experience: April 4, 2014
Florida
1 review
0 helpful votes
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This was a great find, I go through phones so fast and locked ones are so expensive. Pay these guys a few bucks and it's the same, no lock, any provider, good service from a real good business.

Date of experience: March 20, 2014
Netherlands
1 review
1 helpful vote
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An A+ service
July 28, 2014

An A+ service. I couldn't believe how easy it is to actually unlock a phone yourself without having to rely on your provider! I will be back to use this site again and they deserve my praise.

Date of experience: July 28, 2014
Canada
1 review
0 helpful votes
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The site theunlockteam.com is a cheating company, i throw my money down to the drain. Asked for refunding for 4 times with in 3 month. Never get your money back.

Never go there.

Date of experience: March 30, 2017
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Canada
1 review
1 helpful vote
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Its a scam. They never send the unlock code.
They will delay your refund and hope that you forget about it.
It`s astonishing that authorities aren`t doing anything to stop this scam.

Date of experience: February 4, 2017
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Canada
1 review
1 helpful vote
Follow Segna C.
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Fastest unlock ive ever had. A great layout and site and a great cost, make phone unlocking a whole lot easier than relying on our slow provider. Great job, hope you keep up the good work

Date of experience: October 30, 2014
Canada
1 review
4 helpful votes
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Need my refund.
November 10, 2015

These scammers charged me for a service they cant offer and refuse to return my money. Just know people work hard for their money and be careful who you fcuking with.

Date of experience: November 10, 2015
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Canada
1 review
2 helpful votes
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SCAM!
April 3, 2016

Absolute trash. I was told I would get a refund since they could not unlock my phone, a few weeks later, still no refund, so I emailed them. I got a reply saying they would follow up and that I would get my refund within the week, another month later still no refund. I've emailed 3 times since then, and haven't received ANY RESPONSE AT ALL. I will be contacting PayPal after this to let them know they are partnering with a SCAM company.

Date of experience: April 3, 2016
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. Please ensure we are the company your placed the order through as we do not accept Paypal on our website. If you contact us at refunds@theunlockteam.com with your order number we can look into the issue and resolve any problems you havel.
Kind Regards
The Unlock Team

Illinois
1 review
3 helpful votes
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Great service, my phone was up and running in no time from a flawless service at an exceptional cost. Keep up the good work and I'll be a regular returning customer!

Date of experience: June 25, 2014
Canada
1 review
5 helpful votes
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Scammer alert
January 10, 2015

Scammer alert. Do not use this website despite the good reviews. Everyone's bad review is on point and it's eexactly correct. They will not send your code not the refund.

Date of experience: January 7, 2015
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. I can assure you that your order will have been refunded in full. If you have any issues please contact us directly at refunds@theunlockteam.com
Kind Regards
The Unlock Team

DO
1 review
1 helpful vote
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A good stop for the unlock of a phone and a reasonable cost. Loved this page and the customer care was very fast when I had a problem... mine was not immediate but took like four hours but no issue

Date of experience: September 16, 2014
Virginia
1 review
1 helpful vote
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Highly recommended this site, a quick response very helpfully explantion and the cheapest I found.
My phone was sim unlocked in a few hours
They also provided very good support.
Thank you
Anu

Date of experience: May 24, 2014
Canada
1 review
3 helpful votes
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Should have looked at reviews prior to using this "service". Like the others, I entered an IMEI number for a phone that I got from my carrier that I have seen unlocked on Craigslist countless times. They claimed it couldn't be unlocked. Obviously BS. The positive reviews here are all by new users, and must be done up by shills. DO NOT USE THIS SITE, TRY UNLOCKING FOR LESS THROUGH EBAY.

Date of experience: October 22, 2014
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

TW
1 review
0 helpful votes
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What a nice sight it is to have another option, and a fast one at that. Thankyou for unlocking my phone, you were a superb service and very appreciated when you were needed

Date of experience: December 18, 2014

Overview

The company has garnered a mixed reputation, with some customers praising its competitive pricing and successful unlocks, indicating a degree of reliability in specific cases. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises of refunds, and poor customer support. Many customers report feeling scammed, particularly when refunds were not processed as promised. Overall, while there are instances of satisfaction, the prevalent sentiment reflects frustration and distrust, suggesting that potential customers should exercise caution when considering their services.

This summary is generated by AI, based on text from customer reviews

service
103
value
103
shipping
96
returns
69
quality
102