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The Unlock Team
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The Unlock TeamReviews 310

2.9
theunlockteam.com

The Unlock Team Reviews Summary

The company has garnered a mixed reputation, with some customers praising its competitive pricing and successful unlocks, indicating a degree of reliability in specific cases. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises of refunds, and poor customer support. Many customers report feeling scammed, particularly when refunds were not processed as promised. Overall, while there are instances of satisfaction, the prevalent sentiment reflects frustration and distrust, suggesting that potential customers should exercise caution when considering their services.

This summary is generated by AI, based on text from customer reviews

service
103
value
103
shipping
96
returns
69
quality
102
DO
1 review
2 helpful votes
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Real Easy
April 30, 2015

My network had locked my phone and I had no way to use it after the contract expired, hence the need for unlocking. The process was pretty simple and easy and fast and the code went straight into the phone and meant I could use my other sim. Good service from these guys and would definitely use them again. Thanks for the help really appreciated.

Date of experience: April 30, 2015
Canada
1 review
5 helpful votes
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01? *******uu*******
Carrier = ytr
Who thinks the info above is real and would produce a working unlock code

After reading someone else doing it I thought I would try it and looks like it worked. I put in 2 question marks to make sure the Imei wouldn't be real.

Date of experience: April 21, 2015
Argentina
1 review
0 helpful votes
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Life saver
April 21, 2015

My service provider would not unlock my Huawei Ascend and after more than a week of waiting for the support to get back to me I tried this service. The one downside was that it was not immediate at all, but for a very reasonable cost I was able to get a the unlock key that worked first off. As I am overseas and needed my phone unlocked I was very relieved to be able to use the local sim that I had purchased. Definitely money well spent.

Date of experience: April 21, 2015
Ireland
1 review
3 helpful votes
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Sadly I only found this review site when I had been scammed otherwise I wouldt have used them. Also other reviews are identical to my case ie unlockteam claim they have a code, take my money, then say no code really will make a refund. Needless to say no refund was made. BUT then it transpired a fraudulent purchase was made with my card details, this HAD to be related to the phone transaction as I did not use this card on the internet ever. Other reviewers also found fraudulent activity after making a payment to unlock phones but unlock phone unsurprisingly deny any knowledge, i presume they are not intentionally involved in internet fraud but a few too many people have experienced the same as me so if they are not willing to find out why their customers are subsequently scammmed after giving them the cc details, then it doesnt look well for them. The guards and bank are now investigating this fraud. Rebecca if you read this please take action and refunf my 6.99 you took for a non existant product.

Date of experience: April 19, 2015
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Georgia
1 review
0 helpful votes
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Unlock S3
April 13, 2015

A galaxy unlock was requested on Saturday and delivered earlier this morning. The code was accepted by my phone and a new sim chip inserted and accepted. Not a bad price at all although delivery was a little slow, but it was the weekend.

Date of experience: April 13, 2015
Canada
1 review
3 helpful votes
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Scam
April 7, 2015

It says ita only 8.99 then charges you alnost 12 dollars. Then after waiting until the next day, they tell you cant unlock it. I tried with two different phones. Do not believe any the the fake reviews on here saying it works. Complete and utterly bull$#*!

Date of experience: April 7, 2015
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Costa Rica
1 review
0 helpful votes
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Its Unlocked!
April 7, 2015

It's taken me so long to get this phone unlocked, honestly, the service providers are so bad at this, they wanted 50 bucks and wanted me to wait a month... A MONTH! The unlock team had a code to me in less than a day, how is there a difference. But anyhow, the phones unlocked and the unlock teamwas a great site to use so thanks.

Date of experience: April 7, 2015
Australia
1 review
0 helpful votes
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I wanted to share my experience as it was a good one. We needed to unlock our nokia phone and wanted to avoid vodafone as they were so expensive. This site was very straight forward to use and a code was shown after payment to enter into the phone. Nothing went wrong, the code worked and I have a new sim card in now. Nice service guys, we really appreciate it and will be back if ever needed again

Date of experience: March 29, 2015
Canada
1 review
3 helpful votes
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Total scam
March 25, 2015

I bought 3 unlock codes for 3 different phones and paid for them they couldnt find the unlocking code and I never got money back.
Total scam never buy anything from their website!

Date of experience: March 25, 2015
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

India
1 review
0 helpful votes
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This solved my unlocking problems great. Great communication from start to the end and easy instructions but a help centre if its needed, it wasnt and I managed to unlock it using the instruction. Good to unlock your phones

Date of experience: March 25, 2015
MD
1 review
0 helpful votes
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Old K800 Unlocked
March 23, 2015

This was an old phone locked to Vodafone that I found in a drawer and thought would be a good backup! But it was locked and the vodafone website wanted a small fortune to unlock it.
Tried a few sites but I figure the phone was just too old and not supported anymore, this site had the code to me fast so I'm a happy camper.

Date of experience: March 23, 2015
Ireland
1 review
7 helpful votes
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Fraud
March 22, 2015

That site is fraud. I pay for unlock and I heave information we cant unlock your code. After 3 weeks call to me from my credit card about fraud on my card. Someone try tu buy any diferent goods for 800 Euro. Last time I never bay something from USA. From Bank give mi information about baying Those goods in USA that is only I site where I give my detalis when I pay for Unlocking.

Date of experience: March 22, 2015
Cyprus
1 review
0 helpful votes
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Good if a little slow
March 19, 2015

Unfortunately I didn't receive the code until I had arrived in Cyprus, meaning I was roaming with my home sim for a few hours and we all know how expensive that is! But the code did come and I had no problems using it, so all in all a pretty decent service, although the code does not always come within the 18 hours stated, but I probably should have been a little more prepared and done this earlier.

Date of experience: March 19, 2015
Egypt
1 review
1 helpful vote
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At last!
March 17, 2015

I've been trying to unlock for phone for weeks, it was always the same story... there's no code, it isn't unlockable yet, try again in a few weeks. The Unlock team provided me with a code on the day I ordered and I couldn't find a better service anywhere. So a thumbs up from me and a full on recommendation thanks so much

Date of experience: March 17, 2015
Canada
1 review
7 helpful votes
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This is a fraudulent scam site they don't have the ability to unlock any phones, they will take your credit card information And steal your money. Believe all the negative reviews on here, all the positive reviews are from the unlock team cloaked. Probably some guy living in his parents basement with no job.

There is an investigation open with capital one fraud managment and the police. If you have been robbed by them like many others and would like to contribute to the ivestigation please contact *******@gmail.com

Date of experience: March 16, 2015
Malta
1 review
1 helpful vote
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Very Pleased!
March 14, 2015

My friend recommended theunlockteam.com after unlocking her phone.

Though I would give it a go and ordered unlock code and received in about 16 hours, the code was for a Rogers locked Samsung note 3 and all it took was a code that I typed into the screen. I inserted a different career sim card and it asked me to enter unlock code.
I entered unlock code and got message that phone is unlocked now...!
Who knew it was so simple. Worth the ten bucks or so.
Phone works fine and its been 3 days and everything works great... cant be better...!

Date of experience: March 14, 2015
Canada
1 review
2 helpful votes
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Same as k l.

They guaranteed a refund which they never provided and to my surprise, I had two fraudulent charges of 500$ on bodog in the following days. At first I didn't think they were related but now I'm starting to think they are as I'm not the only one with this problem.

Date of experience: March 13, 2015
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full. Any unauthorized charges are not related to us, all payments are processed through a third party PCI compliant payment processor.
Kind Regards
The Unlock Team

Canada
1 review
6 helpful votes
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THEY ONLY RECEIVED A RATING BECAUSE THE WEBSITE REQUIRES THAT YOU ATLEAST GIVE ONE STAR... BUT THEY ARE NOT EVEN WORTH ZERO STARS... THEY SHOULD RECEIVE 5 DAGGERS!

SCAM SCAM SCAM SCAM... DID I MENTION THEY ARE A SCAM! I HAVE BEEN WAITING FOR A REFUND SINCE FEBRUARY 6,2015. THEY SAY TO ALLOW 7 WORKING DAYS. THEN ONE MONTH LATER THERE WAS A CHARGE OF CLOSE TO $600 ON MY CREDIT CARD FROM
Evernote GmbHDirections
Wertpapierbörsen
Address: Walchestrasse 9,8006 Zürich, Switzerland
Phone:+41 44 585 11 00

AND ANOTHER TO A MOVIE THEATER FOR $35

UNLOCK TEAM BILLS YOU FROM "CGBILLING. C DIGITAL GE IRL" AND EVERNOTE IS SUPPOSEDLY IN SWITZERLAND. BEWARE... BEWARE. CANCEL YOUR CREDIT CARD IF YOU HAVE PROVIDED THEM WITH YOUR INFORMATION.

Date of experience: March 11, 2015
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Brazil
1 review
0 helpful votes
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Although it took longer than I expected, the staff were quick to respond when I had questions and worries. And most importantly, they eventually got my phone unlocked. I can't complain considering the low price so I'm a happy customer

Date of experience: February 16, 2015
Thailand
1 review
0 helpful votes
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Wow, I can't express my gratitude enough. Myself and the family arrived on vacation to Thailand on Saturday, expecting our cell phones to work... boy were we wrong, no service at all, we couldn't communicate. These people saved us from being stuck, together ALL the time (only joking) but seriously, we would have had to keep each other in sight at all times. We found this site and were sent codes each (three for each phone I think), the first worked in each case and we were able to use local chips. Not only were we able to communicate, but we were able to do it al a much lower price. So thank you so much and if any one else is stuck in a similar situation you know what to do.

Date of experience: February 10, 2015