I made an order, the courier delivered whilst i was abroad but I returned within 4-5 days of first attempt. Already did the package go back to the couriers office and back to the provider. Luke from the Shoelounge did speak to me initially but when i asked for a refund I went quiet and has never answered any of my emails. I am talking about a loss of £40.
Stay away from them! I had similar experience the other reviewer - I placed an order, it was delivered while I wasn't home (twice as they said) without leaving it with a neighbour or any note. Then I received an email to contact the courier and re-arrange delivery. Finaly I received my order - or rather half of it. I contacted theshoelongue via email to enquire about missing items - received only one line asking what's missing... and other emails were left unanswered, of course I haven't received the missing items nor any refund. Won't be ordering from them ever again!
Ordered items which were not delivered. Contacted them and was told that they would reship. WHICH THEY NEVER DID. STAY AWAY!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members