• TheSheetPeople

TheSheetPeople

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Overview

TheSheetPeople has a rating of 2.12 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TheSheetPeople most frequently mention customer service, egyptian cotton, and credit card problems. TheSheetPeople ranks 194th among Bedding sites.

  • Service
    8
  • Value
    9
  • Shipping
    9
  • Returns
    7
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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4
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • These sheets were supposed to be high count Egyptian cotton.
How would you rate TheSheetPeople?
Top Positive Review

“AWESOME SHEETS”

Lori J.
6/23/20

I have ordered ALL my sheets for my family and myself every year for the past 6 years. My daughter-n-law always "hints" to me what color she needs for the current year as they know they get new sheets every year from this company. The girls have almost every color! This last set I bought the post office delivered and was stolen off my front patio. I let The Sheet People know and they sent a replacement free of charge. This company is the best!

Top Critical Review

“NOT Egyptian cotton!”

Heather V.
6/16/23

This shady company sells "Egyptian comfort" They are plastic poly sheets. I did their crazy return with tracking. Now they say they never received my package! BUYER BEWARE! They will want you to file a complaint, I never have had an issue with USPS and I have been an e-commerce seller for 20 years and mailing with them for over 40. Not once has a package went missing.

Reviews (36)

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Reviews that mention popular keywords

sheets (19)
Thumbnail of user 541realtorc21
1 review
0 helpful votes
June 16th, 2023
Verified purchase

This shady company sells "Egyptian comfort"
They are plastic poly sheets. I did their crazy return with tracking. Now they say they never received my package! BUYER BEWARE! They will want you to file a complaint, I never have had an issue with USPS and I have been an e-commerce seller for 20 years and mailing with them for over 40. Not once has a package went missing.

Tip for consumers:
Not cotton sheets

Products used:
Sheets

Service
Value
Shipping
Returns
Quality
Thumbnail of user dougw228
1 review
2 helpful votes
October 13th, 2020

Sheets feel very soft. I wash them every monday and put back on. They are 1.5 yrs old and started balling every where, to where I can feel them. I sent them 3 emails asking for replacement with no answer. I called and got answering machine. I left name and number and never was called back. Don't stand behind their product at all. Very disappointed.

Thumbnail of user melainar
1 review
2 helpful votes
July 13th, 2020

Slow shipping, and there was no tracking information on my order that I could stay updated about delivery time. Quality of sheets was poor. I emailed customer service and received instructions on returning the Sheets.The big shock was the cost to return them! $27 to fed-ex them and the company doesn't pay for return shipping! What a waste, I could have gotten a better quality sheets for the price of my return shipping at Walmart! Buyer beware!

Thumbnail of user tedk201
1 review
0 helpful votes
March 28th, 2021

Received, sheets in 5 days, that's fast. Soft, color choices, are great. Haven't owned them long so i won't know about wear

Thumbnail of user ricka230
1 review
1 helpful vote
February 11th, 2021
Verified purchase

I ordered seven sheets sets in early December, fully expecting to receive the two additional free sheet sets as described on their website. The package only included the seven sets I bought so I called and left a voice message. Was not returned so I sent an email which also was not returned. It has been two months since I placed the order and I have sent 22 emails and left more than 30 voice messages... no response at all. The site also advertises free shipping but I was charged $41.65 for shipping and 9.98 for a handling fee.- Disappointing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelleg2431
1 review
0 helpful votes
August 29th, 2023

Bought these for our split king adjustable bed. No instructions. Need to have two people put sheets on bed. The elastic helps keep the sheets in place which is a plus. Won't buy any more. Won't recommend them to anyone.

Value
Shipping
Returns
Quality
Thumbnail of user jamesi242
1 review
4 helpful votes
July 9th, 2020

They should be put out of business. Claim Egyptian Cotton and wash label on sheet says microfiber. When I called to return woman denied it says that on the box. Very Rude. Fortunate I saved everything. They sent me a prepaid label for the return. I'm waiting for my credit. I did return and informed the credit card company I will not pay for them. This is a real problem for internet sales.

Thumbnail of user mercedesw26
1 review
4 helpful votes
August 22nd, 2020

Described as 1800 thread count Egyptian cotton in advertisement and In the label that accompanies the sheets. But the label attached to the sheets says they are 100% microfiber. See attached pics. These sheets feel like plastic and are going straight to the trash. Not sure how this scam is allowed.

Thumbnail of user vikkib44
1 review
0 helpful votes
March 22nd, 2022

They shipped the wrong color, called me and said would send a free label. I called, emailed and text with no response. I mailed them back at my cost to get them exchanged. The sheets are nice. Just needs customer service!

Products used:
Sheets

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolem148
1 review
2 helpful votes
June 25th, 2020

I ordered and like the sheets. However the owner is one of the worst examples of customer service I have ever tried to do business with in my life. I had trouble getting answers to the availability of sheets on sale, and asked as politely as I possibly could. The owner, was rude and discourteous, in answer to my question of the colors and sizes. I copied and pasted his response: WHAT IS ON THE FORM. YOU JUST DON'T QUIT. YOU SHOULD GO BUY A DICTIONARY AND LOOK UP THE WORD EMPATHY.

Thank you,
Kevin Raines
And, "you're making this hard'' because he had to answer a few email questions.
*******@jorsm.com

4:32 AM (17 hours ago)
And to later clarify that I ordered all Queen sheets, no Cal King, as he mentioned, he wrote:
We processed the order based on WHAT WE OFFERED and WHAT YOU CORRECTLY ORDERED, NOT WANT YOU WISHED for. I didn't wish for anything, just to buy sheets!
Really sorry he doesn't seem to like his job! The sale sheet sets were fine at $30, I would never buy anything from him again. Three stars for the sheets, zero stars for the owner.

Thumbnail of user wildag2
1 review
6 helpful votes
April 30th, 2020

Wish I had read the reviews before I ordered these sheets. Ad is fraudulent, claims Egyptian cotton, really microfiber, do not answer emails or phone calls to get return instructions and refund. Stay away from this company at all costs but if you do get pulled in, please let us know how to return if you find a way to do that.

Thumbnail of user juanp614
1 review
0 helpful votes
December 29th, 2022

They said they guaranteed to last seven years, I had mine for five I think they are still good. They are still soft cool and comfortable The seme on one of the pillowcases unraveling But they are still good nap free!

Thumbnail of user jocelynnp2
1 review
2 helpful votes
July 28th, 2020

Horrible customer service if you have a problem. I ordered creme sheets expecting a soft off white. What I received was yellow taupe sheets. I complained and after days got no help with cost of returning the sheets. 5 pounds of sheets to return was 20 dollars. I was lucky I was able to sell the sheets on my own so I was able to recoup most of my money and purchased similar sheets on Amazon. There are better companies with equivalent prices and quality. I will Never order from the Sheet people again!

Thumbnail of user pb263
2 reviews
3 helpful votes
February 13th, 2021

Placed order and promptly cancelled, not before paypal paid. Tried for 3 weeks to contact them, would not answer the phone, after 4th email including transaction number, all I got was asinine response of "God loves good liars", WTF? Finally had paypal scam unit working on it, my credit card company, and contacted Better Business Bureau, where the have already racked up over 37 complaints. My attorney on stand by. They finally responded to BBB with lame excuses, apparently finally being shamed enough to give refund after 7 weeks. Kudos to BBB. Need to rename company The Sh*t People.

Tip for consumers:
buyer beware

Products used:
sheets

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorij223
1 review
0 helpful votes
June 23rd, 2020

I have ordered ALL my sheets for my family and myself every year for the past 6 years. My daughter-n-law always "hints" to me what color she needs for the current year as they know they get new sheets every year from this company. The girls have almost every color! This last set I bought the post office delivered and was stolen off my front patio. I let The Sheet People know and they sent a replacement free of charge. This company is the best!

Thumbnail of user reallyu
1 review
1 helpful vote
May 20th, 2021

I purchased two set of Egyptian cotton sheets from this company from their website. Upon receiving the sheets found they are not made of cotton at all. Even though the packaging is labeled Egyptian cotton. As you can see the standard is subpar and extremely sheer. Upon contacting the company for return due to their deceptive sales practices and labeling, after several Email exchanges company days they advertise 'feels like Egyptian cotton' which is categorically false. Company refuses to provide return shipping for their deceptive practices. Will only accept returns the customer pays for even though they are deceptive. Deceptive sales practices. Buyer beware!

Products used:
Per the website and email full refund and no restocking fees, customer must pay all return shipping costs. Unknown if this is true as in process of credit card dispute.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sherryp387
1 review
0 helpful votes
April 30th, 2022
Verified purchase

I ordered sheets from here and sheets from Cozy collection. The microfiber sheets from the sheet people were much softer. I ordered these for my son he said he'll never use anything else again. I did not misunderstand their advertisement as many did. The advertisement said soft as Egyptian cotton not that it was Egyptian cotton. The sheet people sheets are thin and cool no need to order bamboo sheets.

Products used:
Sheets

Service
Value
Shipping
Quality
Thumbnail of user rong380
1 review
3 helpful votes
October 28th, 2020

Received misleading/defective product. Customer support is non-existent. No replies to emails and phone calls go directly to voice mail --- which is full. Their "contact us" on their web page is just for show.

Thumbnail of user williamb2123
1 review
4 helpful votes
August 2nd, 2020

They say if you buy two sets of sheets they will give a coupon plus $10.00 They will send you another set of sheets. Well my wife purchased the sheets and they came with no problems. So she sent a check plus the coupon for the third set. They cashed the check did not send the sheets, Got a letter in the mail saying because we did not send the $10.00 dollars they were not send the sheets. My wife called the bank to check on the check and the check cleared and they were the ones who cashed it. Like I said scam artist. We called them e-mailed them got no reply. My next call will be to the AG of Indiana about this company.

Thumbnail of user lorettat33
1 review
0 helpful votes
June 15th, 2020

I love these sheets. The quality and assortment of colors are exquisite. I've purchased them as gifts for housewarming, college students, and weddings. It's a field trip for guests traveling by car. They load up!

Thumbnail of user lucys201
1 review
2 helpful votes
October 21st, 2020

The worst bed sheets I ever had. The company claims they are 100% cotton and Egyptian. They are from china and they are microfiber. I used 3 nights and I couldn't sleep. Scam... Scam...

Thumbnail of user jj535
1 review
2 helpful votes
March 8th, 2021

I have been purchasing sheet from The Sheet People for years. I had a problem with the sheets and they refused to do what they promise. I washed them 1x and the sheets had nubs all over them. Sent them an email, they told me to send sheets back at my expense. I did. I spent 8 months trying to get them to respond to my emails, nothing. I would never buy from them again and I advise no one else to do either. I heard their responses to other people that also had problems. They are disrespectful and they try justifying their bad behaver. They do not take responsibility for nothing. Horrible customer service.

Thumbnail of user chrisa1764
1 review
0 helpful votes
August 19th, 2022

Shipping was fast. I was put off by the small thumbnail color samples but am very satisfied with the colors I chose. I still wish the color samples were actual photos of normal size, not thumbnails. The feel of these sheets is just what I like. I was introduced to The Sheet People when I slept over at a friend's house. They have used these sheets for years and have washed them repeatedly with complete satisfaction. On their recommendation 2 more friends started using these sheets, and they are completely satisfied and are repeat customers. I look forward to the same experience.

Products used:
twin extra long sheets

Service
Value
Shipping
Quality
Thumbnail of user sherriek14
2 reviews
2 helpful votes
February 25th, 2020

Save yourself BIG Headache! You Will Only get a Cheap Material & Wrong Size & Color! After Bein Yelled at By QUINTELLA!. This Place They Call A Company SHOULD BE PUT OUT OF BUSINESS FOR GOOD!..

Thumbnail of user nonofyourb2
1 review
1 helpful vote
May 5th, 2020

ZERO customer service. Emailed them four times thru their website and they never responded. Their sheets DO pile up and their 7 year warranty on doing this is a lie. FALSE ADVERTISING. THERE IS NO WARRANTY! If there is they do not honor it!

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About the business

We offer the most comfortable bed sheets and Egyptian Comfort Bed Sheets with 1800 thread count. We have a variety of bed sheet colors to match your taste.

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