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TheSheetPeopleReviews 36

2.1
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TheSheetPeople Reviews Summary

TheSheetPeople has a rating of 2.1 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TheSheetPeople most frequently mention customer service, egyptian cotton and credit card. TheSheetPeople ranks 35th among Bedding sites.

service
8
value
9
shipping
9
returns
7
quality
9
Texas
1 review
0 helpful votes
Follow Vikki B.
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They shipped the wrong color, called me and said would send a free label. I called, emailed and text with no response. I mailed them back at my cost to get them exchanged. The sheets are nice. Just needs customer service!

Date of experience: March 22, 2022
South Carolina
1 review
1 helpful vote
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I ordered seven sheets sets in early December, fully expecting to receive the two additional free sheet sets as described on their website. The package only included the seven sets I bought so I called and left a voice message. Was not returned so I sent an email which also was not returned. It has been two months since I placed the order and I have sent 22 emails and left more than 30 voice messages... no response at all. The site also advertises free shipping but I was charged $41.65 for shipping and 9.98 for a handling fee.- Disappointing.

Date of experience: February 11, 2021
North Carolina
1 review
0 helpful votes
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Too complicated
August 29, 2023

Bought these for our split king adjustable bed. No instructions. Need to have two people put sheets on bed. The elastic helps keep the sheets in place which is a plus. Won't buy any more. Won't recommend them to anyone.

Date of experience: August 29, 2023
Oregon
1 review
0 helpful votes
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NOT Egyptian cotton!
June 16, 2023

This shady company sells "Egyptian comfort"
They are plastic poly sheets. I did their crazy return with tracking. Now they say they never received my package! BUYER BEWARE! They will want you to file a complaint, I never have had an issue with USPS and I have been an e-commerce seller for 20 years and mailing with them for over 40. Not once has a package went missing.

Date of experience: June 16, 2023
Missouri
1 review
3 helpful votes
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Close to complete scam
October 28, 2020

Received misleading/defective product. Customer support is non-existent. No replies to emails and phone calls go directly to voice mail --- which is full. Their "contact us" on their web page is just for show.

Date of experience: October 28, 2020
Illinois
1 review
0 helpful votes
Follow Chris A.
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Shipping was fast. I was put off by the small thumbnail color samples but am very satisfied with the colors I chose. I still wish the color samples were actual photos of normal size, not thumbnails. The feel of these sheets is just what I like. I was introduced to The Sheet People when I slept over at a friend's house. They have used these sheets for years and have washed them repeatedly with complete satisfaction. On their recommendation 2 more friends started using these sheets, and they are completely satisfied and are repeat customers. I look forward to the same experience.

Date of experience: August 19, 2022
Illinois
1 review
2 helpful votes
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Balls all over sheets
October 13, 2020

Sheets feel very soft. I wash them every monday and put back on. They are 1.5 yrs old and started balling every where, to where I can feel them. I sent them 3 emails asking for replacement with no answer. I called and got answering machine. I left name and number and never was called back. Don't stand behind their product at all. Very disappointed.

Date of experience: October 13, 2020
Florida
1 review
0 helpful votes
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Great
August 10, 2020

These are the best sheets that I have ever owned they're soft and wonderful. I've had them for years and they never fade or pill. I've given them as gifts for the holidays to my children and they all feel the same way that I do. I'll never buy any other sheets.

Date of experience: August 10, 2020
Florida
1 review
4 helpful votes
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Scam
August 22, 2020

Described as 1800 thread count Egyptian cotton in advertisement and In the label that accompanies the sheets. But the label attached to the sheets says they are 100% microfiber. See attached pics. These sheets feel like plastic and are going straight to the trash. Not sure how this scam is allowed.

Date of experience: August 22, 2020
Texas
1 review
0 helpful votes
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Happy customer
April 30, 2022

I ordered sheets from here and sheets from Cozy collection. The microfiber sheets from the sheet people were much softer. I ordered these for my son he said he'll never use anything else again. I did not misunderstand their advertisement as many did. The advertisement said soft as Egyptian cotton not that it was Egyptian cotton. The sheet people sheets are thin and cool no need to order bamboo sheets.

Date of experience: April 30, 2022
Ohio
1 review
4 helpful votes
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Scam artist
August 2, 2020

They say if you buy two sets of sheets they will give a coupon plus $10.00 They will send you another set of sheets. Well my wife purchased the sheets and they came with no problems. So she sent a check plus the coupon for the third set. They cashed the check did not send the sheets, Got a letter in the mail saying because we did not send the $10.00 dollars they were not send the sheets. My wife called the bank to check on the check and the check cleared and they were the ones who cashed it. Like I said scam artist. We called them e-mailed them got no reply. My next call will be to the AG of Indiana about this company.

Date of experience: August 2, 2020
California
1 review
1 helpful vote
Follow Really U.
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I purchased two set of Egyptian cotton sheets from this company from their website. Upon receiving the sheets found they are not made of cotton at all. Even though the packaging is labeled Egyptian cotton. As you can see the standard is subpar and extremely sheer. Upon contacting the company for return due to their deceptive sales practices and labeling, after several Email exchanges company days they advertise 'feels like Egyptian cotton' which is categorically false. Company refuses to provide return shipping for their deceptive practices. Will only accept returns the customer pays for even though they are deceptive. Deceptive sales practices. Buyer beware!

Date of experience: May 20, 2021
Tennessee
2 reviews
3 helpful votes
Follow P B.
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Placed order and promptly cancelled, not before paypal paid. Tried for 3 weeks to contact them, would not answer the phone, after 4th email including transaction number, all I got was asinine response of "God loves good liars", WTF? Finally had paypal scam unit working on it, my credit card company, and contacted Better Business Bureau, where the have already racked up over 37 complaints. My attorney on stand by. They finally responded to BBB with lame excuses, apparently finally being shamed enough to give refund after 7 weeks. Kudos to BBB. Need to rename company The Sh*t People.

Date of experience: February 13, 2021
Florida
1 review
2 helpful votes
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I have been purchasing sheet from The Sheet People for years. I had a problem with the sheets and they refused to do what they promise. I washed them 1x and the sheets had nubs all over them. Sent them an email, they told me to send sheets back at my expense. I did. I spent 8 months trying to get them to respond to my emails, nothing. I would never buy from them again and I advise no one else to do either. I heard their responses to other people that also had problems. They are disrespectful and they try justifying their bad behaver. They do not take responsibility for nothing. Horrible customer service.

Date of experience: March 8, 2021
Oklahoma
1 review
0 helpful votes
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Not Bad
December 29, 2022

They said they guaranteed to last seven years, I had mine for five I think they are still good. They are still soft cool and comfortable The seme on one of the pillowcases unraveling But they are still good nap free!

Date of experience: December 28, 2022
Oregon
2 reviews
7 helpful votes
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These sheets were supposed to be high count Egyptian cotton. They are a terribly thin micro fiber. I ordered cream and they arrived in an odd British tan color. They did include the get one free form in my order, but did not include a receipt with my order number, nor an email with the order number, so I have no proof of buying beyond the charge on my credit card statement. A total waste of money. I should have guessed the stated product, for the advertised cost, was too good to be true. Save yourself the hassle of dealing with them! Run, and run fast.

Date of experience: March 21, 2019
Illinois
1 review
0 helpful votes
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Silky Smooth
June 15, 2020

I love these sheets. The quality and assortment of colors are exquisite. I've purchased them as gifts for housewarming, college students, and weddings. It's a field trip for guests traveling by car. They load up!

Date of experience: June 15, 2020
New Hampshire
1 review
6 helpful votes
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Wish I had read the reviews before I ordered these sheets. Ad is fraudulent, claims Egyptian cotton, really microfiber, do not answer emails or phone calls to get return instructions and refund. Stay away from this company at all costs but if you do get pulled in, please let us know how to return if you find a way to do that.

Date of experience: April 30, 2020
Florida
1 review
2 helpful votes
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Poor quality sheets
July 13, 2020

Slow shipping, and there was no tracking information on my order that I could stay updated about delivery time. Quality of sheets was poor. I emailed customer service and received instructions on returning the Sheets.The big shock was the cost to return them! $27 to fed-ex them and the company doesn't pay for return shipping! What a waste, I could have gotten a better quality sheets for the price of my return shipping at Walmart! Buyer beware!

Date of experience: July 13, 2020
Florida
1 review
2 helpful votes
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Horrible customer service if you have a problem. I ordered creme sheets expecting a soft off white. What I received was yellow taupe sheets. I complained and after days got no help with cost of returning the sheets. 5 pounds of sheets to return was 20 dollars. I was lucky I was able to sell the sheets on my own so I was able to recoup most of my money and purchased similar sheets on Amazon. There are better companies with equivalent prices and quality. I will Never order from the Sheet people again!

Date of experience: July 28, 2020

About the Business

We offer the most comfortable bed sheets and Egyptian Comfort Bed Sheets with 1800 thread count. We have a variety of bed sheet colors to match your taste.