ThermoSoft has a rating of 4.9 stars from 1,114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThermoSoft most frequently mention customer service, floor heating, and sales rep. ThermoSoft ranks 2nd among Flooring sites.
The planning of a new master bathroom in my attached barn was easy with the help of Mitch, who led me through measuring an empty space and imagining exactly where the tub, vanity, toilet and walk in shower would go so that the order would be accurate. And this always seemed to be after 8 p.m. over several days when I had time. Mitch was always available. The ordering was easy; WarmStep under our antique chestnut nail down bathroom floor, as well as ThermoTile in our walk in shower with a pebble stone floor. The easiest part of this two-year project was deciding/measuring/ordering the heat for the flooring. We've been finished since last spring. This winter, the heating beneath my bathroom and shower floors is working wonderfully. Add in my remote control heated toilet seat, and this has fast become my favorite room in the house! Thanks Thermosoft.
They did resolve the issue Our system had a failure after a few months of working. Rounds of various testing machines. Was told on the phone that they would fix it and make it right. I always asked for email confirmation - nothing. No real support just bull on the phone. For that money i had floor heat for a few months - now nothing. The wire failed The folks on the phone are basically just liars.
The planning of a new master bathroom in my attached barn was easy with the help of Mitch, who led me through measuring an empty space and imagining exactly where the tub, vanity, toilet and walk in shower would go so that the order would be accurate. And this always seemed to be after 8 p.m. over several days when I had time. Mitch was always available. The ordering was easy; WarmStep under our antique chestnut nail down bathroom floor, as well as ThermoTile in our walk in shower with a pebble stone floor.
The easiest part of this two-year project was deciding/measuring/ordering the heat for the flooring. We've been finished since last spring. This winter, the heating beneath my bathroom and shower floors is working wonderfully. Add in my remote control heated toilet seat, and this has fast become my favorite room in the house! Thanks Thermosoft.
Tip for consumers:
Youre in good hands. You can't go wrong.
Products used:
Warm Step and ThermoTile
I was amazed as I called ThermoSoft at 7:00 PM pacific time left a message with their answering service 1/2 hour later I get a call from Doug and I know it's 10:30 pm where he's from. He answered all our questions and helped us figure out what we needed and gave us a good price. We just placed our order with him and will recommend Doug to my brother in-law as he wants to know how the product is after it's all installed.
I've been using Thermosoft for several years and have always received first quality components and excellent customer service including incredibly fast shipping, very efficient!
Things were ordered close to last minute. I appreciate the fast shipping as my business is on the line. Products came well packaged. The best part was the customer service I received from calling in to ask questions about what I was ordering. Concise & clear information was given making my decision very easy. Thank you Thermosoft. Be using you on more of my jobs!
I have been using Thermosoft heat mats in my tile business for years. I like that you stand by your products and have a great support team. If I need help I get to talk to knowledgeable people who will follow through and call back!
Keep up the good work
The gentleman I spoke with was understanding of my problem and discussed solutions. Not rushed and listened respectfully to a lay persons explanation. I will purchase from this company. Thank you
dr R
I've installed ThermoSoft products under both a marble tile floor and an engineered wood floor within my home over the last two years and am very satisfied with both results. The planning and ordering process is easy and straightforward thanks to an well designed website containing all the needed information combined with live technical consultants. The post installation support is excellent, with Dan Gutierrez addressing some initial technical questions, then following up for two weeks to ensure the product was working to my expectations. It is, and now we are enjoying the comfort of heated bathroom floors during the cold winter months.
Dan was the on-call technician when we were installing our Thermofloor pads, on a Sunday. He responded to the call promptly, was patient and helpful, and made himself available for further questions. I texted him at least one more time on Sunday, and got a prompt, helpful response. I also emailed him, and got a response the next day, and he checked in a couple more times with me, unprompted, to see if I had any more questions. He really gave us first-rate support.
Andy, thank you for the feedback! We're glad you had a good experience.
Both the gentleman I talked with were extremely helpful. They were very patient with me as I asked questions that I probably could have had answered through the manual or website. The whole process of working with Thermosoft has definitely been a 5 star experience!!
Thanks so much (and stay healthy
I called several times with various questions and every time. Each time I called i was greeted with a kind
employee who answered all my questions without making me feel stupid. I have been very pleased
with this company and the heating mat was very easy to put down but I had a tile company to put down
the tile in my bathroom.
This is definitely a 5 star company!
Absolute best experience. Love the product, great costumer service. Knowledgeable, expert advice 100% availability, all in all 5 star company. Would recommend always. Bought radiant heating in all my house in upstate NY. After the second winter is over I can say this system is much better than previous regular heating system I had. Heat is distributed evenly throughout the room, which makes for greater comfort and a nice warm feeling when you walk on it. The system is not drying the air like forced air alternative. It does not have "jumps" in temperature from too hot to too cold, instead the temperature is constant all the winter. Bought thermostats in all the rooms so everyone can choose their own "climate". In terms of money, the electrical bill is about the same as with natural gas heating before (I am not factoring the cost of installation, just bill over bill).
Mircea,
Thank you for your review. We are glad you had a great experience.
I was stuck in an installation and reached out to my account manager David Kaempf who immediately transferred me to Tech Support. Unfortunately I got the voice mail. and I tried calling back. No sooner did I could scroll through my phone, I got a message from Dan Gutierrez from Tech Support. I called him and he walked me through and troubleshoot my my problem. He made me feel like I was part of the team AND THAT SAVED THE DAY. Big kudos guys, now I no why I've been a member since 2008!
Mitch you've been a pleasure! I have not yet installed my floors but look forward to installing your heat mats in next two weeks or so
I dealt with this company three times over the past year. I found them professional on every occasion. From ordering through technical support you can't do any better. They also offer a great line of products at very fair prices. I would not use another company having my great experience with them
Hi Stephen! Thank you so much for such a great review. We are pleased you have had positive experiences with our products. Call us anytime for help with anything.
My overall experience with Thermo Soft has been nothing short of "Excellent". The website was easy to maneuver through. Once I found a product that would be viable for my situation, I had a little chat session with the Tech services...namely Dan G. Dan was very informative and helped me through the process of making the right choices. As we corresponded via email, he was quick to respond. That impressed me! I deal with many clients, reps and vendors and it's one of my pet peeves waiting and waiting on a response. Maybe I'm to impatient...Anyway, thank you Dan and Thermo Soft for the great service and product.
Scott, Thank you so much for your review and your service. Please reach out if you have any questions in the future.
Dan was AMAZING! I had a question in online chat, and he called. Not only did he save me some money, we are happy to do business with him in the future!
Felt I was given good, solid buying advise from Dan G. Had some issues with the new Thermostat but was given excellent info and instructions from Dan regarding settings that I was not sure of. Got that new Thermostat up and working in no time and I then advised Dan that I may have to call back from time to time seeing this new one has so many features and needs to dialed in accurately to perform factual readings. Dan Recommended that I should call him back with ANY questions regarding this. He then added his ext.# to his email. Dans help was exceptional!! Signed his mom, Just Kidding, Kevin Scott
Kevin, thank you for your great review. We are so pleased you had a positive experience.
My husband and I had no experience with heated floors and called Thermosoft after watching an installation video. Our salesman was very helpful in determining what product we needed under tile and which was best for under our wood floor. He explained the different thermostats we could choose from and asked all the right questions to get us everything necessary for a successful installation. The product arrived just as promised! We could not have asked for anything more. Thank you for your excellent customer service.
I have a problem and spoke to two different technicians. Each pulled up my project on their data base and was able to help. My experience with your personal has been very positive!
Thx
Larry, thank you for a great review.
Dan Gutierrez was extremely helpful. He took multiple calls from me and also from my contractors. He was always very kind and informative. I would recommend Dan to anyone needing advice and product information
5 stars +++. I had an excellent experience from first contact with ThermoSoft's Account Mgr., Mitch, to the prompt receipt of ThermoFloor materials. Mitch provided courteous, professional and expert help. More importantly, his support over the phone was ongoing throughout my project. I will definitely use them again in the future. ThermoSoft has my highest recommendation.
I had a wonderful experience with Thermosoft from start to finish. Doug and the Thermosoft team met with me to talk about their products, go through options for installation, and make sure that the flooring I was using would be compatible. Their customer service is top notch.
Kelly, Thank you!
They did resolve the issue Our system had a failure after a few months of working. Rounds of various testing machines. Was told on the phone that they would fix it and make it right. I always asked for email confirmation - nothing. No real support just bull on the phone. For that money i had floor heat for a few months - now nothing. The wire failed
The folks on the phone are basically just liars.
Tip for consumers:
They resolved the issue
Thank you for your review. Reviews like yours allow us to see where we fell short in providing support. We understand it's frustrating when a heating system does not operate as intended. We strive to make sure our customers are completely satisfied with the quality of the products and support. We sincerely apologize that your issue wasn't resolved to your satisfaction. Please give us another chance to work with you on resolving your issue. There may be some circumstances that can cause a system to fail that fall outside of our warranty. However, we do want to work with you to identify the cause of the issue and restore your heating system to working condition. Once again, we want to thank you for sharing your experience because it helps us to provide a better experience for all of our customers. Please call (847) 393-4815 or email sergey@thermosoft.com to speak directly with a member of our management team. We look forward to hearing from you.
My account manager, Bob, walked me through the whole purchase. He helped me configure the design of how the heating would be laid under our tile, explained and pointed out some key points of the install, and helped me pick out a thermostat. He also made himself available if there are any questions during the install. Great service. I never would have been able to do this on my own.
We are very happy with the heating under our laminate floor. There is no basement under our new addition and the floor is more comfortable to stand on than anywhere else in the house. Installation instructions were very clear. I took great care when installing but it still only took a day to lay the heat and underlay and install my flooring. Our outdoor temperatures can easily go down to -30C in at this time of year.
Improve your home's heating with ThermoSoft' s radiant underfloor heating for comfortable warm floors. Click for more information on in floor heating.
Thank you for a great review, we are glad you had a great experience and we look forward to working with you in the future!