The OutnetReviews 274

I bought Maje boots from OUTNET, that arrived damaged with scratches all over, clear signs its other been stored in the warehouse without a box or been worn and return by someone. I attached pictures to maje and explained in the email its unaccaptable, not only the delivery was delayed but it arrived in horrible condition. They replied in 5 working days (!), never apologised for this, and asked me to arrange a collection by UPS to return the boots. They said they can only exchange the item when it arrives (confirmation from UPS about collection is not enough to ship a new item), and warned it might take longer than usual, and my size might also be out of stock. I then replied and asked them if they can guarantee it will be next day delivery (as Im not going to pay for it twice?), no one got back to me since, followed up in 3 days - no reply. The solution the offered for shipping me a damaged pair of boots: ship it back, we will only exchange it when it arrives (with possible delays), we will take 3-5 working days to process this and IF your size is available we will ship a new pair, if not, in 2-3 weeks after shipping it back you'll get a refund. MAJE, you should stop working with Outnet right now, this is damaging to the brand. Most horrible customer support ever, instead of offering a sensible for what is their fault they scam people. AVOID AT ALL COSTS. I hope the manager of Geraldine, who suggested this to me, will read this.

Recently purchased Valentino Garavani handbag. Product appeared non-genuine and used with scruff marks. Seeking return from The Outnet. As per other reviews to date, refund was only a partial refund (they have not refunded duty and shipping despite their return policy). Will now escalate via chargeback with bank. Will also look at other avenues to inform fellow consumers to TAKE CARE; BE CAUTIOUS.

Despite >5 emails to THE OUTNET requesting full refund (for a faulty product; not a change of mind purchase) and quoting their refund policy, I was repeatedly told that duties and taxies are NOT refundable and that is their company policy. It was only after I sent them a snapshot of their own refund policy on their website that I managed to receive most of the refund. The shipping cost is still a battle in progress.

This experience highlighted THE OUTNET's incompetency and lack of disregard to their own company's policy. This is appalling and evident of their wilful deception towards their customers.

This is my one and only experience with THE OUTNET. Never again.

I PURCHASED THREE SWEATERS FOR MY DAUGHTER WHO LIVES IN NEW YORK, THEY NEVER DELIVERED THEM AND SID SHE COULD PICK THEM UP AT A MICHAELS STORE, SHE WENT AND THERE WAS NOT A PACKAGE THERE. I HAVE CALLED AND EMAILED SEVERAL TIMES OVER THE PAST TWO WEEKS, I WAS PROMISED THAT IWOULD BE CALLED BACK BY SEVERAL REPRESENTATIVE, NEVER HAPPENED, I HAVE EMAILED WITH NO RESPONSE OVER AND OVER AGAIN. THEY ARE ABSOLUTELY CRIMINALS AND NO ONE SHOULD EVER SHOP THERE!

Made a purchase for 2 pairs of shoes for about $800 usd. Got a tracking number and a 10/6/22 delivery date but package never arrived. Looked it up and said wrong street name and undeliverable and was being returned to sender 10/12/22. Checked my order form and it was the correct address. Checked status and found package was returned to sender and signed by Yoox! Meanwhile emailed customer service several times and each time is the "our team is investigating the matter and will send an email update…" and of course no one ever email me. Now the latest episode is a "return was requested" (but not by me) with a courier tracking number. The problem is the package is already at the warehouse so there is no package to pick up and return to them. Called customer this time and same old investigating nonsense. Btw sounds like an oversee customer service that is working from home and he is clueless. Surreal! Emailed all the electronic trail and hoping for a resolution but highly doubtful. This whole time, I have never ever even see a package. My last resort is to call my credit card company and start a dispute and hope for the better. Just avoid buying from them. My first and my last time shopping with them.

The Outnet were supposed to refund me the money in April of 2022 and they never sent it back meaning they stole it (the amount of almost £2000), it's already almost October and it's been "your concern is sent to the right department" for half a year now. No supervisor has spoke to me or called me back (probably they did steal it). Don't buy at Outnet they are fraud. I'm reporting the company to the police for the theft.

Horrible customer service, mistakes on top of mistakes. Delivered to a random place without any notification, also sent the wrong item. They are reluctant to help and fix the issue they caused while holding my money. Dodgey as hell... avoid them

Love what I got, ordered desinger shoes got it on time in a great packaging, highly recommend and will shoe again

I bought a Marc Jacobs bag for £140 in Nov 2021 for a Christmas present. It has only been used on and off for 9 months. Today one side of the shoulder strap attachment broke. I sent them a photo of the fault and they refused to do anything about it! They said it was wear and tear but the rest of the bag is in perfect condition so it's clearly a manufacturing fault. This is completely unacceptable customer service.

This seller is actually really good, negative reviews regarding their return policies I honestly can understand. Didn't order there just to return it later.
So what did I order? An emernegildo Zegna suit for 1040 Euro. M otherwise it would have set me back 2500.
Was actually in great condition but missing the original bag and in the inner pocket was a dirty factory tag.
So however all the typical seals were still on there like the wax seal and so on.
Anybody who really things that they would keep the product they bought there in a similar condition for just 10 minutes, especially shoes, is just deluded.
What they do is they buy wares that were send back in bulk, happens all the time even Amazon throws them away.
Now what do you thing Zegna even for their cheap brand Z Zegna would do? They would not resell it, so it's a second lease on live apart from a dirty factory tag which will be cut out anyway the suit is in perfect condition and clean.
Especially regarding shoes it's laughable one picture I saw litirally had little sings of use which would be much worse after wearing it for just 5 meters on the street!
Expensive shoes come with leather soles they damage easily.
So either do it like I did and see it as a nice thing not as a ducking g collectible because they are made for wearing in every day conditions and as such perfectly fine.
Otherwise take the bullet and go to the designer it's what I did with my Porte-Document Business!
Obviously, LV Never goes on Sale but still that's why I do not go via 3rd sellers.
Because it is holding it's worth dc, Zegna, and so on not (Chanel does).

I wish I had checked this site before ordering. When I did not receive the full amount of my purchase, I called and was given some incredible nonsense about my state's tax laws.

I returned the item a week ago and it hasn't finished the quality checking. I don't know how long I need to wait for the refund. Worst return process I have ever had!

Wow - I wish I had read the reviews of this company before ordering from them. Absolute mess of a company. I would say they have terrible customer service but there is no customer service at all. They just send the same copy and paste responses without applying an ounce of common sense - I think they must do it on purpose to frustrate people so they won't pursue their refund because no one can be as dim as the people I have spoken to and emailed.

I won't bore everyone with the details but very much sympathise with all of the other reviews on here. In short 2.5 months after placing the order I have no parcel and no refund. Still waiting for things to be resolved. I honestly think they just try and steal money from people and hope they get so annoyed that they give up.

They also have no regard for people with disabilities because they think people can just pop here there and everywhere trying to chase down their parcel, which is something they should be doing!

See below. Tho the website clearly stated designer original packaging… unless they don't actually have it…because the ship returned and used stuff as new and authentic. Don't believe me, read the Outnets email where they tell u it's a bait and switch below. Incredible right! A company so dense they admit to fraud in writing then have the audacity to suggest you can have 10% off ur next order. I'm filing fraud case in small claims. Hope that coach flight over was worth being snarky. JS.

I was a loyal shopper for many years they are a part of Net a Porter it is now horrific and no customer service I would not purchase or risk losing your hard earned money or free time trying to sort after!

Always had positive experiences with them, not sure why their rating is so low on here. Only experienced delay in shipping during a sales period but other than that super fast.

I have ordered 4 items from this website. Two of them didn't fit and other one I wanted to exchange. I have sent items back via UPS on 31st of May. It's been over a month and The Outnet claims they didn't receive it. Also told me my exchange is on the way from 12th April (3 weeks), no despatch email, no email with tracking number. After having called and complained multiple times, I have been sent a tracking number which is shows as invalid on UPS website. As there is nothing else I can do about it, I will be raising a claim for fraudulent actions with my bank. AVOID The Outnet

The package went missing and when it did turn up at UPS after 6 weeks The Outnet would not refund or exchange the items even though they were still current on their website as outside of the 28 day return policy.

I have just had my return items sent back to me after a month of waiting for a refund. Now trying to arrange another collection and been on the phone for 30 minutes so far.

Then I have been told that I don't receive the sales tax on the items I'm returning. So instead of £249 I will only receive £207!