• TheOneSpy

TheOneSpy

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Overview

TheOneSpy has a rating of 2.7 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TheOneSpy most frequently mention customer service, and target device problems. TheOneSpy ranks 19th among Surveillance sites.

  • Service
    15
  • Value
    15
  • Shipping
    9
  • Returns
    14
  • Quality
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
17
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How would you rate TheOneSpy?
Top Positive Review

“Best cell phone spy software for parents.”

Ailsa B.
12/22/17

I've tried the premier app to get logs of screen recording for social media apps such facebook chat, Gmail, Viber, WhatsApp and some other popular names. I would like to simply say, It's just an amazing app to record screens of the targeted device. Recommend to all parents who worry about their kids mobile activities and want to prevent them from the danger of online world.

Top Critical Review

“Warning do not buy”

hamid s.
5/22/19

Warning do not buy it does not work on android 9. X after many attempts and contact with support they said should pay back my money i have bought 1 year subscription but have not received any money /HamidSW

Reviews (95)

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Reviews that mention popular keywords

app (43) target device (8) customer support (7) customer service (6) cell phone (6) target phone (4)
Thumbnail of user barnestracey10
1 review
2 helpful votes
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May 11th, 2023

Paid the outrageous price and immediately said to root my target phone started asking for a refund immediately was told to give him my pe so he could look into it.after that was told they could only g it very 30 percent refund.that was over month ago no redund and now I cannot get the app off the phone e and they keep saying just old lols while longer

Filed complaint with consumer fraud protection. Along with suit to get my money back and then some

Thumbnail of user danao70
3 reviews
6 helpful votes
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February 7th, 2022
• Updated review

Re: Amy- your company never processed my refund and it has been a year now. Please do not try to make false claims, again, to hide your companies deceptive and misleading services. Had the refund for 150.00 been processed I would have more respect for your company. As it is now, you deserve zero stars.

Tip for consumers:
Do not trust

Products used:
App

Service
Value
Returns
Quality
App does NOT do as claims
March 14th, 2021
Verified purchase
• Previous review

First experience with installation took close to 3 hours. Then it did not relay any data for 2 days. Once it started to transmit data, I only was able to hear one side of the conversation. The app constantly freezes and is slower than I would of imagined. The customer service is basically non existent and when they do respond they send an automated response as if they never even read my question. The app actually caused the target device to become dysfunctional and no longer capable of holding a charge or operating within a normal temperature. They also put an icon on target device that allows user to observe the program has been installed on device. My opinion is don't waste your money or time on this company. Avoid at all costs.

Tip for consumers:
Avoid

Products used:
The one spy

Service
Value
Returns
Quality
Thumbnail of user marior215
1 review
1 helpful vote
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May 10th, 2021

It had to happen: if the target owner is not stupid, sooner or later he realizes that something is wrong. Live screen recording makes it apper the chromecast icon on the top of the target mobile and often prevents vocals on Whatsapp or Telegram. Same for view 360: impossible to send vocals if you are using this feature. And the target owner bought another mobile. Game over!
Luckily I didn't get an annual subscription. What a $#*! app

Products used:
TheOneSpy

Service
Value
Shipping
Returns
Quality
Thumbnail of user mercedesw16
1 review
8 helpful votes
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September 17th, 2019

I have tried every other one available and they are no good, nothing compares to the features of this one. It's so easy to use and the customer service is Excellent and responds promptly! I highly recommend!

Thumbnail of user raymondw151
1 review
8 helpful votes
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April 29th, 2020

I have been searching for spying and surveillance services for a while now, tried several spy apps but none worked to my expectations. I got an opportunity to see a recommendation for this company; w w w. Darkagetechnology. C o m,. And they just blew my mind. Thank you very much!

Thumbnail of user jimmys187
1 review
1 helpful vote
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April 25th, 2020

TheOneSpy best for employee monitoring software for small businesses because it combines affordability with important employee monitoring features, such as email monitoring, inactivity alerts and tools to prevent data breaches.

Thumbnail of user alinec3
1 review
6 helpful votes
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August 17th, 2017

I have used this mobile phone spy software and I found it far better than any other spy app in the online market. I will definitely recommend one and only TheOneSpy cell phone tracking app for better digital parenting.

Thumbnail of user kargenr
1 review
3 helpful votes
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March 29th, 2021

DONT BUY! Dont make the same mistake i did. Trusted them and took 6months subscription. Nothing works as they promised. And the customer guy or girl Milow is useless. Waited for new update for 3months nothing comes. They perform the installation and failed. Asked for refund and still processing for a month. You wont get any service from them and your money going to their pocket. Theres many better app and they work really well. This full of bull$#*!. If you still taking the risk then its up to you! Dont fall for the ADs and their own review!

Tip for consumers:
ITS A SCAM AND DO NOT BUY THEIR PRODUCT AND LOST YOUR MONEY!!!!!!

Products used:
Windows Spy App

Service
Value
Shipping
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Thumbnail of user karenj65
Amy G. – TheOneSpy Rep

Dear, as per your above concerns is refund the money, and reason was is you have not trying to install app on target device after resetting. And according to our resolution we not able to refund you after 90 days. Only refund promise is 14 days. I hope you can understand and trying to oir app. Thanks

Thumbnail of user amalesht
2 reviews
1 helpful vote
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October 3rd, 2021

Pathetic service
Pathetic service, not all features working and there is no one to resolve it. In chat session some prototype answers are given. Today, still waiting for answer for last 1 hour in the chat session. But there is no one out there. Asking for full refund, but don't think I will get the refund. They are just refusing the refund in so many other ways than saying "NO" directly. They will only ask you to contact them in this regard again and again and no refund will be issued.

Tip for consumers:
Don't buy this app unless and until you want to loose your money.

Products used:
Mobile Monitoring App

Thumbnail of user thomasp871
1 review
1 helpful vote
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August 14th, 2020

I made the payment for 3 month package@ 5000. 00. After the installation and all settings the App not working. I contacted the technical support regarding my issue, the technical team told me sorry your phone won't support this app.My phone is Mi and android version is 10 we are working for this. I raised a request for refund but they told cannot get refund. Before I Install the sales team of onespy assured me my phone Mi will be support this app. But as per the technical team my phone cannot support this app. Then I raised a request for the refund. But I get a message from the senior sales executive it cannot be refundable. This app only work properly in Samsung phones only as per the executive.So my friends before buy this app make sure your phone comparability.

Thumbnail of user johnm4835
1 review
1 helpful vote
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April 22nd, 2020

I love this new culture of transparency at my firm that came along with the installation of theonespy on all of the company-provided smartphones and computers. Now I know exactly what my employees do during work hours.

Thumbnail of user martinh469
1 review
0 helpful votes
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August 28th, 2021

It does everything is supposed to do. I had to give it only 4 stars for 2 issues. My issue is that it drains the target device battery fast. The other issue is that it's hard to get a hold of live customer support. When I do get a hold of them however, they do address my problems

Thumbnail of user shubhams36
1 review
1 helpful vote
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January 27th, 2020

I used the app and was satisfied, but what I loved most was how great the customer support service is. Customer agents are friendly, well-informed, and thoroughly helpful.
I would recommend Theonespy, It is completely safe to use.

Thumbnail of user dudovs
1 review
1 helpful vote
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July 28th, 2018
• Updated review

I know the target phone very well because I have an identical phone. I installed the application as per instructions (not my first application). The previous two applications worked well (not TheOneSpy).
I contacted Support more than 35 times. Every time I got the same answer: reboot the target device or reinstall the app! I suggested giving me a 2 day free license to test the application on my phone. The answer was: reboot target device! I have restarted the target device more than 5 times, but the result is the same - the application runs for a few hours and stops again!
The application is fully visible in the phone! Everyone who understands, easily finds the application! Huawei phones always alert when some application consumes a lot of battery, often requires location, etc.

Thumbnail of user karenj65
Amy G. – TheOneSpy Rep

Dear Dudov, as per old conversation with customer support, i realize that your device is not compatible with our app, so our account dept. decided to refund your amount, please contact customer support. Thanks

Huawei
July 26th, 2018
• Previous review

I used the app on Huawei Honor 7 lite (Honor 5c). Follow the installation instructions. But the app has often stopped working. He never worked for 24 hours continuously. The application has stopped working in "accessibility".
For many features the target device must be rooted. But this is not written in "Features"!
Support is quite slow and uninterested in helping. Do not use this application on Huawei phones.
Find a better app.

Thumbnail of user johno903
1 review
6 helpful votes
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November 16th, 2020

Milow is the only customer service rep. They'll give you the run around or just ignore your emails. Clearly the good reviews here are fake and written by the crooks themselves or paid for, you won't get your money back and nothing works. DO NOT PURCHASE!

Thumbnail of user noraj42
1 review
7 helpful votes
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February 21st, 2021

This app could be great but half of the time it is not loading correctly and the customer service is a joke. They tell you every time just wait and it will work for you what is a straight lie. They have severe Network and Data Base problems and the one guy or girl Millow what is the customer service doesn´t give a dime about the customer. It is never their fault and they only copy and paste the same stupid answers. Since now 9 days the app did not work and the customer service is telling it is an update --- DO NOT BUY you will lose your money

Products used:
TheOnespy

Service
Value
Thumbnail of user karenj65
Amy G. – TheOneSpy Rep

Dear Nora, we are not Scam, we running our business last 8 years. Yes we understand that there was issues with our servers due to extra loads, but we success to manage our loads. Please contact our support department our trial licenses. Thanks

Thumbnail of user dominiquem68
1 review
1 helpful vote
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December 9th, 2020

It did what it was supposed to for the most part. But it's just not as good as it says. I thought it was giving me everything because it was showing a lot, but when I looked at the phone I saw they where only sending me about 50-60 percent of what was actually there. I saw multiple MULTIPLE searches that I should have seen key logs for but didn't. :( No real point in getting it if it doesn't show you everything its supposed to.

Thumbnail of user reissx
2 reviews
5 helpful votes
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February 22nd, 2019

It offers you not only to view the files on the device, but also download them on your personal computer.The tool gives you absolute anonymity. Your spouse will never find out you spy on his/her cell phone. There is no need on possessing the target device. You can spy on your Spouse remotely. The entire process does not need any physical access.
Contact: SPYFIX6 at GMAIL dot COM

Thumbnail of user elizbeths1
1 review
0 helpful votes
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April 22nd, 2020

I've used this app for my employees to get their work time activities and able to find the loopholes in the progress of work. Theonespy windows monitoring app help me to increase my work productivity and make me able to get more ROI.

Thumbnail of user cathya101
1 review
7 helpful votes
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August 25th, 2019

TheOneSpy is the best app for kids, ts really helpful for parents for monitoring their children. I suggest you to everyone to use this app and enjoy all best features app on your device & I recommended to you to use this app and monitor your kids & loved ones.

Thumbnail of user marting315
1 review
0 helpful votes
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December 6th, 2020

I was hesitant to give it a 5 because 5 mean nothing wrong with it. It's a little difficult to get a hold of costumer service, but once you do, they are a great help. Sometimes software doesn't work, but I would say maybe only 10% of the time. When it works, it is great. Some of the features also don't work all the time. With that said, the price is fair, and although it has its flaws, they are minor and it does so much to please me.

Thumbnail of user karenj65
Amy G. – TheOneSpy Rep

Dear Martin, Thanks for your review, some customers claim for get minimum benifits from our software, because there is much complexation in chinese harware based devices. But you can get maximum output in high brand devices. THANKS.

Thumbnail of user linaj13
2 reviews
4 helpful votes
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May 31st, 2019

So I was having some trouble with the app. I emailed them a number of times, but their customer support is pathetic. Eventually, I just quit using. Being a single mom I have to work long hours so, using a monitoring app for my teen is a must. Can't function without it. Very bad app and couldn't work. I suggest you do not purchase this app, This app is fraud and wastage of your money. Be aware of this app.

Thumbnail of user karenj65
Amy G. – TheOneSpy Rep

Dear Lina, Can you please confirm me your Login Id, as i see you are not looking our customer, thanks

Thumbnail of user shannonb732
1 review
3 helpful votes
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May 20th, 2021

This app does not do what it says it will do. The target phone is a 5g device after downloading the app, the target phone has become dysfunctional, can no longer hear phone ringing, alarm clock no longer functions, draining battery, and the temperature of the phone is extremely hot. The app only records one side of the phone call, also the target device is notified when you are trying to use the app. They can see you when you are trying to use the view 360 part of the app. Contacted customer support through email haven't heard anything back. It took me a whole day to get this app downloaded and I spoke to the customer service guy milow about the issues I am having and he is unable to help me. He is blaming it on my device which is a brand new s20 ultra 5g. The product doesn't do what it says, it has only been 3 days since I downloaded it I requested a refund of 95.00 and haven't gotten a response back yet.

Service
Value
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Thumbnail of user angelicad13
1 review
2 helpful votes
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December 22nd, 2017

Protect teens by keeping an eye on their kids and teens online and cell phone activities. They can use cell phone monitoring software in order to view their activities they do on social media apps and on the phone. However, there are plenty of mobile phone and social media tracking apps but when it comes to the best cell phone spying software TOS is the ultimate and reliable tool for parents.

Thumbnail of user karenj65
Amy G. – TheOneSpy Rep

Thanks,@angelica that you found TheOneSpy as a teen online protector.

Thumbnail of user mavridisc
1 review
1 helpful vote
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June 11th, 2022

After one week still no setup the app the site is not working the code that have give not work and the questions on the emails is not waht you ask just answer for other things that is not in the point is very very slow like 3 or 4 days to answer and it will pass all the week for nothing. Still have my money and the refuze to refund

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From the business

New Mobile spy software to keep an eye on kids and employee tracking. TheOneSpy support and cane be easily compatible on Android, Blackberry, iPhone operating system. It track and record all calls real time, emails, chats (from 13 different IM apps including WhatsApp, Facebook and SnapChat), GPS locations and media. It can not intercept calls, but silently and hidden photograph, sms and record phone's surroundings. All this information is accessible from private online dashboard.

TheOneSpy has reached over 100 features and the first live spy and call monitoring product on the market, and approaching to technological leader of the industry ever since.

Business History

TheOneSpy has started in 2014. An updated Mobile Monitoring Solution for Android, iPhone and Blackberry.

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