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The Modern Back

How would you rate The Modern Back?
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Florida
1 review
0 helpful votes
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Best selection and customer focused.
February 5, 2023

Tom came in on his day off to take of care me and answer all my questions. His honest and helpful, but not pushy demeanor made it a joy to work with The Modern Back. Thank you!

Date of experience: February 5, 2023
The M. The Modern Back Rep
over a year old

Thank you for sharing your positive experience with us Judy! We're happy to have met your expectations and hope to continue providing exceptional service in the future.

Illinois
1 review
0 helpful votes
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Great place to visit
December 10, 2023

You have the room with 8-9 massage chairs for yourself and can check each and everyone out as long as you like a great place to spend a few hours if you want!

Date of experience: December 10, 2023
The M. The Modern Back Rep
over a year old

Hi Mike,
Thank you so much for your positive review! We hope you enjoy the benefits of relaxation with your Supreme Hybrid for many years to come.
Thanks again for choosing The Modern Back,
Tom and The Modern Back Team

Florida
1 review
0 helpful votes
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Fabulous Bed
December 15, 2022

Shopping for the bed was a wonderful experience. Testing out each style mattress and base and the various options was a delight. I wanted to fall asleep right there in the show room

Date of experience: December 15, 2022
The M. The Modern Back Rep
over a year old

Thank you Patricia. Hope you are enjoying your Personal Comfort Number Bed. The massage feature made me fall asleep on this mattress too!

Florida
2 reviews
1 helpful vote
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Very polite and courteous. Went in to look at a Personal Comfort mattress and felt no pressure to buy.

Date of experience: May 25, 2024
Ohio
1 review
1 helpful vote
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Great Customer Service
March 25, 2023

I our experience with Tom, the owner has been great. He gave us all the information we needed to find the right chair for us. We can't wait to use it.

Date of experience: February 23, 2023
The M. The Modern Back Rep
over a year old

Thank you for sharing your positive experience with us! We're happy to have met your expectations and hope to continue providing exceptional service in the future.

Ohio
1 review
2 helpful votes
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Customer service
April 24, 2024

The sales person was very helpful, friendly, and explained the difference between each chair that I was interested in.

Date of experience: April 24, 2024
Florida
1 review
1 helpful vote
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Helpful and knowledgeable staff.
April 9, 2023

The staff at Modern Back was very helpful. From the phone call communication and answering questions, to the in store service and hands on demonstration, the staff was top notch.

Date of experience: April 9, 2023
The M. The Modern Back Rep
over a year old

Thank you for sharing your positive experience with us! We're happy to have met your expectations and hope to continue providing exceptional service in the future.

California
1 review
1 helpful vote
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Tom our salesman was UNBELIEVABLE… first off his knowledge of the chairs was extensive, his communication was immediate and any concerns were dealt with right away. Chair was purchased 10 days before Christmas and even though I was told it most likely wouldn't be there before Christmas it arrived on the 24th! There was a mix-up as I had requested and paid for white glove but the delivery drivers were not told or nor were they capable of putting together chair so ended up watching YouTube and it was actually really pretty simple and only took us 30 minutes. When I told Tom that night at 8:30 Christmas Eve through email he contacted me right away and said they would either arrange for someone to come over on the 26th but when I told him we had done it he refunded my money ASAP for the white glove. Tom definitely understands customer service and excelled at it. Would absolutely recommend Tom And the Modern Back

Date of experience: January 6, 2024
Florida
1 review
1 helpful vote
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Great purchase!
October 6, 2023

I bought the ZGR without every even trying the chair. I have no regrets. It has been a great purchase. My next chair will be the Newton when it goes on sale

Date of experience: October 6, 2023
The M. The Modern Back Rep
over a year old

Thank you so much for your positive feedback! We're thrilled to hear that your ZGR zero gravity recliner purchase has been a rewarding one. It's fantastic to know that you're already considering your next purchase with us, the Newton chair. We'll make sure to keep you updated on any upcoming sales. Thanks again for choosing us for your furniture needs. Your satisfaction is our top priority. Tom and The Modern Back team

Illinois
1 review
0 helpful votes
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Friendly service
December 27, 2022

Spoke with a representative on the phone who answered my questions between the 2 models I was interested in purchasing.

Date of experience: December 27, 2022
The M. The Modern Back Rep
over a year old

Thank you for sharing your positive experience with us Kellie! We're happy to have met your expectations and hope to continue providing exceptional service in the future.

Texas
1 review
1 helpful vote
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Choose this supplier!
May 4, 2023

Excellent service and pricing! The shopping experience with The Modern Back is a cut above other furniture stores.

Date of experience: May 4, 2023
The M. The Modern Back Rep
over a year old

We're so happy to hear that you had a great experience with us! We appreciate your kind words and we look forward to serving you again in the future.

Pennsylvania
1 review
2 helpful votes
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Great Customer Support before & after purchase
March 31, 2024

Tom gives great support, knowledge & attention to the customer and definitely made the process of making the best decision easier for me.

Date of experience: March 31, 2024
Washington
1 review
1 helpful vote
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I would like to encourage you to give this chair a try!

Date of experience: May 21, 2024
Florida
1 review
1 helpful vote
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Thanks Tom
December 13, 2023

Great experience working with Tom online and then in the store. He knows his massage chairs and put us in the perfect one.

Date of experience: December 13, 2023
The M. The Modern Back Rep
over a year old

Hi Dave,
Thank you for taking the time to leave us a review, and we're thrilled to hear about your positive experience with us. We appreciate your kind words and look forward to serving you again in future. Thank you for choosing The Modern Back and we hope you enjoy your Osaki Highpointe for many years to come!
Tom and The Modern Back Team

Florida
1 review
1 helpful vote
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Great Experience
March 12, 2024

Great experience in buying a massage chair. Tom was very helpful in helping me to select a chair and provided delivery to my house and set up.

Date of experience: March 12, 2024
Florida
1 review
1 helpful vote
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Svago Purchase
March 4, 2024

Tom very responsive to texts and questions.
Excellent explanation of chair's features, warranties etc.

Date of experience: March 4, 2024
Florida
1 review
0 helpful votes
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Excellent service and excellent chair
November 30, 2023

Tom did an excellent job of explaining the different chairs and really helped me make a decision on which one to buy.

Date of experience: November 30, 2023
The M. The Modern Back Rep
over a year old

Hi Scott,
Thank you for your kind words and positive feedback. We are thrilled to hear that you had an exceptional experience with us and that we were able to assist you in making an informed decision. Your satisfaction is our top priority and we are glad that you found the perfect massage chair for your needs. We hope you enjoy your Circadian for many years to come!
Thank you again,
Tom and The Modern Back team

Georgia
1 review
1 helpful vote
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It's a great place to buy!
December 28, 2023

Tom was very helpful to find the right massage chair for me.
I had a great experience dealing with him.

Date of experience: December 28, 2023
The M. The Modern Back Rep
over a year old

Hi Andrus,
Thank you for your review! We're glad to hear that you had a great experience shopping with us and that we were able to help you find the perfect massage chair, the Osaki DuoMax! We appreciate your support and look forward to serving you again in the future.
Thanks again,
Tom

Florida
1 review
1 helpful vote
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Great people, great deal
January 20, 2024

All I can say is that I would buy from them in a heart beat

Date of experience: January 20, 2024
Texas
2 reviews
2 helpful votes
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BEST
December 29, 2022

Very therapeutic and relaxing! We do t know how we lived without this massage chair!

Date of experience: December 29, 2022
The M. The Modern Back Rep
over a year old

Hi Deborah. I'm so glad to hear that you & your husband are enjoying your new Osaki 4000LS massage chair. You guys landed a great deal for Christmas. Relax & Enjoy!

Your business is greatly appreciated.

Tom

Overview

The Modern Back has a rating of 5 stars from 72 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Modern Back most frequently mention massage chair, great experience and different chairs.

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56 reviews