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The Mine has a rating of 3.4 stars from 485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Mine most frequently mention free shipping, timely manner, and best price. The Mine ranks 159th among Interior Design sites.
Proactively asks for customer feedback
After ranting about the poor service I received from this company I was contacted within 12 hours by a very helpful and courteous women named Racheal, she explained that my case was not handled properly by the customer service representative and they are correcting it immediately! She resolved all the issues I was having and followed up continuously throughout the entire process even checking after the delivery to be sure it was delivered perfectly! What a wonderful experience after all! I will gladly use this company again!
Can't believe Lowes would tarnish their reputation being associated with this company. Bought 2 LED lights, neither one worked and talked with service rep about getting return and getting refund. No response from their supplier company so rep said they would apply refund to credit card within 72 hours. After 10 emails and at least 8 calls, lots of time on hold, and numerous excuses and apologies, I received refund finally after almost 4 months. Worst product and service I ever received.
I've been shopping this dinning room set for over 14 months. Shopped the big online sites, they where between 60% amaz., was 80% more for the same exact set. Atg price was outstanding when the table arrived damaged, I refused delivery and the new set was here in ten days(9pcs dining room set!) I assembled it, my wife loves it and life is good.
Thanks ATG
The bench I wanted to order was originally out of stock so I signed up for email notification once it was in. When I received the email that it was in stock, I was able sign on and order easily. Benches arrived shortly thereafter in good condition. Assembly was easy. I am very happy with the quality and look and have been enjoying looking at, and sitting on them. My only gripe would be that they did not include any instructions/recommendations for care such as frequency and type of oil to maintain the wood.
I have found the ATG lighting website to be one of the best out there, with minor glitches on the searches sometimes. By narrowing the criteria for my search, I found this perfect chandelier, which was exaclty what I was looking for.
ATG has an extensive lighting inventory, which keeps me coming back. ATG could expand their inventory to include lesser known, or more avant garde, designers.
In the past, I have found that if there are issues with an order, ATG's customer service isn't the best.
Overall, though, I am a happy customer.
They sent me a code for signing up for their emails and when I made a large purchase applied the code the final invoice did not reflect the discount. They responded quickly and applied discount. They earned a loyal customer.
Don, thank you for reaching out. We are glad we were able to reimburse a portion of the cost and make sure it was delivered safely. Thank you for shopping with us!
I recieved my light covers took longer then I wanted but, I got them and offered me money back! I know business is hard and didnt want to get money back! I had to change my review! I had to call multiple times which pissed me off! But they stood the test and I would Say GOOD BUSINESS! LIVE LONG AND PROSPER TO THE MINE!
Tip for consumers:
ITS OK
Elward, thank you for your review, we are glad we were able to fix this by sending you a replacement fixture. If you have any further needs feel free to reach out and we'd be happy to help! - The Mine
I am generally not a person who writes reviews but I have had two experiences with ATG customer service and both times they have made the situation right. Their customer service is great and the products are fantastic. I would definitely ordered from them again and I am a tough customer.
I've never had a problem ordering items from ATG. From faucets to lamps to shower heads, I always get what I expect and shipped quickly
Great communication with the website. Purchase came well packaged and with thorough instructions. Very happy.
The selection is great, big plus. The website is really just ok. It is hard to find what you want. It's hard to get back to what you looked at. The search is pretty bad.
Was well worth the effort. The item I was looking for was clumped together with other related products but not with similar items.
Convenient big box for me. Prices tend to be higher than other big boxes, but they are further away. Usually has what I am looking for. Lawn/Garden shop well stocked. Staff usually very helpful when I need help.
The last experience was very good, only the shipping was slow.
Great service when calling and always have received accurate online orders timely.
Items were better than pictured and arrived promptly
This was a simple purchase: a single oversized coffee mug.
The online ordering was straightforward, and the product arrived promptly-- in good condition, and as advertised.
I can't think of anything to add.
I was very pleased with my experience. My package came quickly and was in great shape. Of course my item was of top quality and I will certainly use the site again as I look for a patio table and more.
Gain trust and grow your business with customer reviews.
Welcome to The Mine - a curated collection of high-quality home furnishings, lighting, hardware, & home d̩cor to fit your home's unique style.
The Mine, headquartered in the Pacific Northwest, is a premier destination for fine furnishings unlike any other in the online retail space. And now, we’re the first to introduce a truly personalized customer experience – Personal Concierge – that provides one-on-one assistance to those seeking the ultimate in comfort shopping from concept to completion.
The “Minds Behind The Mine” partner with cutting-edge designers as well as world-class leaders in innovative customer care to create a unique experience for every visitor that combines exceptional service, fresh design inspiration and a killer selection.
That’s how we make it easy to get the home you crave.
Rex, we are delighted that you had such a positive experience with ATGStores.com! Thank you for taking the time to review our business, we appreciate your feedback!