The Knot

I used The Knot for my wedding in July of 2020. It was super helpful in planning my big day. I especially appreciated the features it offers for keeping track of your guest list and addresses. It's so nice to have your own website and URL for your guests to go to and see all of your details! I loved having all my RSVPs in one place. It was also really helpful to have my registry on there, too. I had a lot of fun designing the website and displaying my engagement photos and bridal party! The only thing I didn't love about The Knot was that it was a little tricky figuring out how to work the website.

The staff at the NY event was appalling today. Models flew into NY to the Metro Pavilion to attend castings that they were personally invited to. Only to find a security guard named Chris who owns EMG models in NY refusing to allow the models in. Have a security guard on staff that owns a modeling agency is a conflict of interest but it gets worse. Chris would ask models to see their casting email invites and still refuse to allow the models in. Then he would send his own models to the castings. We know this because we work with the same designers in NY, Chicago, Dallas and Atlanta and they informed us what happened. Not to mention Chris himself acknowledged it. After 2 hours of waiting Chris finally allowed the models in but at that point the castings were over. Models are out money on flights and hotel and leaving negative reviews all over the internet to let others no how EMG Agency is unethical, the Knot is complicit as is the Metropolitan Pavilion.

My name is Jered Hafitz, my daughter Leah had her wedding at the Seaview in Gallaway township N. J. I can, t say enough great things about the Seaview. They are so professional from the valet to housekeeping to the front desk. Everyone is awesome. Jen was the planner we dealt with. Her, Sally, Sal, everyone involved, the bartenders the servers, I just can't say enough about the entire staff.

I receive solid leads from many other sites like Wedding Wire and I book 9 out of 10 of them. From The Knot, you get leads with the same type of email *******@aol.com, *******@gmail.com etc. I write them back to start the conversation and nothing back. They are catfishing. Plus I had a false review that I had proof was false information and they refused to take it down and they refused to remove my companies information from their site. STAY AWAY, go to Wedding Wire!

This company is horrendous to work with. I ordered my wedding invitations from the knot almost three weeks ago and spent over $400. I've called 4 times with NO RESPONSE. I've emailed about 15 times just to get one response asking if they are approved. The invitations were approved weeks ago. Now I'm being ignored and have a wedding in October with no hope of getting the invitations out anytime soon. They'll take your money on the spot, then ignore you until it's too late. I'm going to be cancelling my order with the knot. What a nightmare. DO NOT USE THE KNOT. THEY DO NOT CARE HOW IMPORTANT YOUR WEDDING IS TO YOU.

Terrible Company when it comes to ethics. They allow people to review your Business with nothing but Lies and unconfirmed facts. They even allow the Customer to say DO NOT Hire XXXXXX... Major No No in the employment world but Knot with the Knot! I have sent certified letters to their legal departmant stating their errors but still, they would rather stick with their paid members lies! Even if they are your competitors. Not a great company. Do not put your company profile there. You can do much better on your own. Honestly. They do not seem to understand publishers have a responsibillity when it comes to defamation. Say anything you want about me but never allow someone imply I am something without proof of a prior history! Never let someone say they viewed something without proper facts. Because in this case they never saw anything but what was rolling in their own minds!

I used the knot to host my wedding website. They have this neat electronic RSVP feature & allows you to use secure RSVP, so only people invited can respind. Pretty neat I thought, except the secure feature kerps reversing (3 times do far & counting). I have had multiple people not invited to my wedding RSVP to it. I've now resorted to checking the settings multiple times a day to make sure I dont end up having to tell dozens of people they werent supposed to be allowed to RSVP. Its awful! I would suggest anybody considering them for this to look elsewhere!

Hello I am a 2022 bride. The knot was working amazing for my wedding planning until it wasn't. I found out the hard way that they apparently LIMIT HOW MANY VENDERS YOU CAN CONTACT. No where online or anything can I find anywhere that would've warned me of this. Now I'm at the 6 month mark before my wedding and I only was able to book the florist through the Knot. I still am scrambling for catering, dj, hair, makeup, and desserts and I'm left unable to message anyone new! How ridiculous! If I had been aware of this I would've been smarter about who I messaged. And half the people I messaged didn't even get back to me to begin with so that's just a wasted message. I'm honestly pissed.

I had pretty low expectations (just with online helpdesks in general), but TheKnot has EXCELLENT customer service. Everytime I had a question, someone responded via email within 20 minutes with a detailed explanation on how to do whatever I was asking.

If you live in Canada, and can't do a cash registry, then they let you make a hyperlink to an alternative site! They're super helpful and everything I asked, they had a solution for. I don't usually write reviews, but I was very pleasantly surprised with The Knot.

They basically broke their website database knowingly for an upgrade that will be released on a date that it not determined. So if you have a current site with them that is broken, with incorrect info, formatting problems and missing RSVPs... their response is too bad. They prioritized this transition in an easy manner for them and RUINED websites of many people with eminent weddings who were replying on the knot. DO NOT TRUST THEM. Beware.

Read Yelp and Google, and trust Pilot reviews. Go to BBB and scroll past all of the fake 5 star reviews to the 1 star ones written about the true nature of this company's business practices. They are all the same story; over and over. Go to their customer complaints on BBB and read those. These people are NUTS, dishonest, unethical, liars, and have serious business practice issues.
Save your time and money, and piece of mind and DO NOT do business with them.

The Knot supports cyber-bullying and is even proud of it, naming one of their community boards "Snarky Brides" formerly "B*tchy Brides" which only serves as encouragement to those who engage in it. After putting up a profile in which I stupidly listed our venue, a member of the Knot community used the information to try and contact our venue and cancel the wedding, unaware that I worked there and received the call personally. Repeated phone calls to the Knot did nothing and the group of women there picked on numerous brides, myself included, all while the moderators and company did nothing. While I understand that they cannot moderate everything, the fact that they cater to it, naming the board "Snarky Brides" indicates that they are in fact proud of this and encourage it. The free tools and advice are not worth it. While you're at it, boycott their sister sites, The Nest and The Bump--also with similar issues.