From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
The holiday was good in dubai speicially the stuff of the the first group the hotel and the cordinator soumia ver kind and helpful thank you first group
Very nice exxpeirence with the first group specialy somaya she assisted us very well
I just wanted to add two children under 8 and under 5 years old but could not. With break fast. Iin fact I wanted to book for 22 march to 5 April. But dates limited
خيبة امل اصابتني بسبب المعلومات غير الصحيحة التي زودتني بها،البائعة ومديرها و اسمه فواز مصري الجنسية حيث اكدوا انهناك استقبال منالمطار و تبين عدمصحة اما التقييم فلم نجرب
Спасибо. Будем ждать обратной связи от русскоговорящего менеджера
Attrayant, palpitant et une envie folle de découvrir les délices de DUBAI
Dear Bagoura,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
Thanks a million for you Yacine you made our stay very comfortable
This is a great hotel with good people working there.
Very honest people and very helpful always.
I appreciate.
Regards
Dear Mr. Abraham,
Thank you for your review and feedback on the service you received from Yacine
We pride ourselves in delivering exceptional customer service!
We look forward to welcoming you to Dubai!
Warmest regards,
The First Group
تجربة مثيرة و خدمات متميزة و باقات متنوعة
Thank you, I hope my actual experience will be great.
Dear Mohammed,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
Je souhaite prendre mon séjour a partire du 03 mars 2023; je ne vois pas le 3eme choix de l hôtel afficher
7 stars service, I was picked from the airport on my arrival and driven to one of their hotels
Special thanks to Mostafa for the trip plan
Will come back again many times
Dear Mr. Ben,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had a pleasant experience with our team.
We look forward to being at your service for years to come!
Warmest regards,
The First Group
Big thanks to Sana for all help and Support. We had a good time; the Boys enjoyed the holiday too much, we will be back soon.
Dear Mahmoud,
Thank you for your review and feedback on the service you received from Sana. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to seeing you again!
Kind Regards,
The First Group
Thanks a million to Sana, for everything. We appreciate you and the company for all that we experienced while in Dubai.
Thanks a million for making my dream come through. It is an amazing experience.
Thank you Sana for your kind help and assistant, it was amazing, all the family had fun and liked every details. Such a great experience.
So far great experience
Looking for more surprises
Till now the experience is great. Looking forward to my holiday in Dubai.
Dear Dr.Yasmine,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We trust your holiday to Dubai will be one that you never forget!
Safe travels,
The First Group
I like the style of the company and how they treated me and my family.
If you want to see new Dubai
Thank you Mostafa for everything.
See you all soon.
Dear Mr. Saleh,
Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with Mostafa.
We look forward to welcoming you to Dubai soon!
Warmest regards,
The First Group
I am yet to embark on this trip but it promises to be rewarding and fun filled.
Dear Sonny,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
Sana and Yacine were very helpful to us during the stay well organized and the hotel choice was just perfect we enjoyed the stay Thank you TFG and Dubai Lifestyle for this amazing experience
Dear Mr.Gilbert,
Thank you for your review and feedback on the service you received from our team. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to being at your service for years to come!
Kind Regards,
The First Group
رعبتي ونداهيم مرينا لانني جربت the first collection
ان شاالله تكون التجربة جميله ورائعه وتستحق التجربه مرة اخرى
عزيزي السيد باسل ،
شكرا لك على رأيك وتعليقاتك على الخدمة التي تلقيتها.
إنه لمن دواعي السرور أن تعلم أنك حظيت بتجربة ممتعة مع فريقنا.
نتطلع إلى الترحيب بك في دبي قريبًا!
تحايتي،
ذا فيرست جروب "
Experience will be clear after staying in the Hotels
Thanks to Yacine who arranged the stay for me and my family we really enjoyed every moment Great experience
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paixao,
Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with our team.
We look forward to welcoming you to Dubai soon!
Warmest regards,
The First Group