website thubmnail of The Card Closet

The Card ClosetReviews 46

1.8
How would you rate The Card Closet?
grey star
grey star
grey star
grey star
grey star

The Card Closet Reviews Summary

The Card Closet has a rating of 1.8 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Card Closet most frequently mention and order number. The Card Closet ranks 97th among Gift Cards sites.

service
13
value
13
shipping
12
returns
11
quality
11
Czechia
1 review
1 helpful vote
Follow ines p.
Unfollow ines p.
Send Message
Share Review
Report Review

I paid for an Apple gift card and they sent me an used car, I lost my money and they doesn't respond

Date of experience: March 29, 2025
New Jersey
2 reviews
1 helpful vote
Follow Beverley M.
Unfollow Beverley M.
Send Message
Share Review
Report Review

Surely disappointed
December 7, 2024

I purchased the first card with no problem, but I went to buy the second card and waited, got message saying call the 800 number and I got a sex line. I was supposed to leave my information but left this message, "you gotta be phucking kidding me." The verification screen popped up again, I sent a picture with my ID like they asked, got the verification screen, called the 800 number back, left my information that time. Got no code. I had to end up writing help. They responded saying I had to do the verification, which I wrote and told them I'd already done. I got NO CODES. I got a message saying my session was timed out. I wrote and told them to refund my money.

Date of experience: December 6, 2024
Colombia
1 review
0 helpful votes
Follow Miguel g.
Unfollow Miguel g.
Send Message
Share Review
Report Review

USA google playcard won't work from out of U.S
Misleading advertisement / can't get a refund either
Don't waste your money

Date of experience: April 28, 2024
Washington
1 review
0 helpful votes
Follow Walter N.
Unfollow Walter N.
Send Message
Share Review
Report Review

These guys sold me a card for $89.99 ($75) Steam this afternoon it's now 12;23. I have sent numerous emails and complied with all of their idiotic requests for pics of me with ID, various poses, piece of paper with order number under my chin. What the heck is going on here, I'm a recent leg amputee, disabled veteran, they stole my money.

+2
Date of experience: May 11, 2023
New Jersey
1 review
0 helpful votes
Follow Jayne C.
Unfollow Jayne C.
Send Message
Share Review
Report Review

THEY CHARGED ME FOR A PAYPAL CHARGE BUT MY PP ACOUNT WAS CLOSED IN NOVEMBER. THE CARD CLOSET CHARGED ME IN JANUARY 4TH. THIS IS FRAUD

Date of experience: February 16, 2023
Texas
1 review
0 helpful votes
Follow Ruby T.
Unfollow Ruby T.
Send Message
Share Review
Report Review

THEY SENT ME A CARD THAT WAS SCANNED. THIS COMPANY IS SHADY. I WENT TO REDEEM THE CODE AND IT SAID THAT THE CARD HAD ALREADY BEEN REDEEMED. I TRIED TO GET IT RESOLVED AND THEY CLAIMED I WAS LYING AND REFUSED TO ISSUE A REFUND. THEY ARE A SCAM AND I ALREADY REPORTED THEM TO THE BBB. STAY AWAY BECAUSE THEY WILL STEAL YOUR MONEY.

Date of experience: January 30, 2023
Ukraine
1 review
0 helpful votes
Follow Sergey S.
Unfollow Sergey S.
Send Message
Share Review
Report Review

They scammed me
December 19, 2022

I paid 100$ but they sent steam gift card with 0$ balance. I don't recommend it. Support tried to help me but results.

Date of experience: December 19, 2022
Thailand
1 review
1 helpful vote
Follow Dean R.
Unfollow Dean R.
Send Message
Share Review
Report Review

AVOID AT ALL COSTS
November 26, 2022

AVOID AT ALL COSTS
I ordered a google play card. Only to be told they only work in the USA!.
I asked for a refund as I live outside the USA and it was useless to me.
They point blank refused, when it would have been the most professional way to resolve things.
So a day later I changed my phone to a USA address and re-registered in the Google play shop. Only to be told the card had already been redeemed!.
So obviously the card had been sold to someone else.
A very unprofessional approach to a problem that could have been so easily resolved.
Stay away at all costs!.

Date of experience: November 26, 2022
Thailand
1 review
0 helpful votes
Follow Dominic M.
Unfollow Dominic M.
Send Message
Share Review
Report Review

They tell you that you are going to receive the product instantly. Then forced me to verify my identity after I paid. Had to take a picture next to a piece of paper. Still waiting for my product. Just atrocious all around

Date of experience: October 11, 2022
Tennessee
1 review
0 helpful votes
Follow jolene s.
Unfollow jolene s.
Send Message
Share Review
Report Review

First 2 orders were great. After that, after attempting to process orders for the SAME product, every attempt failed - cancelled right after successfully using the same information. No help from the people responsible ~ only ' we'll get back to you ' and of course never did, leaving me in the dark about the reason my requests were cancelled. No one wants to be lied to.

Date of experience: March 27, 2022
California
1 review
2 helpful votes
Follow Vincent M.
Unfollow Vincent M.
Send Message
Share Review
Report Review

RACIST RACIST
March 18, 2022

I placed an order, they requested for a pic of me with order number which i did, I submitted on their website and via email, they canceled the order irrespective - Know why? I am black and can't buy iTunes card from their stores.

Date of experience: March 18, 2022
Georgia
0 reviews
2 helpful votes
Follow Mike H.
Unfollow Mike H.
Send Message
Share Review
Report Review

Gift card purchase
January 13, 2022

This company is absolutely ridiculous! I purchased an amazon gift card for $346 with the understanding that i would receive it instantly. They sent an email requesting me to verify myself. I attempted to use the code that they text me but their site kept saying the code was invalid. Finally i called them and followed their instructions. They sent a new email requesting my photo id. After waiting 15 minutes for it to be submitted it resulted in a cancellation of my order. So now i have almost $400 tied up waiting on the cancellation to work itself through the paypal refund process. Terrible. Absolutely terrible!

Date of experience: January 13, 2022
Alabama
1 review
0 helpful votes
Follow Marvin R.
Unfollow Marvin R.
Send Message
Share Review
Report Review

Amazon Gift Cards
October 26, 2021

I was concerned at first when my bank was charged and I had to verify my identity by sending a picture of myself with an ID. I reached out to the support team which cleared my worries with the speed and courtesy they gave me when conversing. It also made me feel a little bit better knowing that I could also mask any system information on my ID. All in all, card closet is pretty solid and they have my business.

Date of experience: October 25, 2021
Australia
1 review
2 helpful votes
Follow Katrina L.
Unfollow Katrina L.
Send Message
Share Review
Report Review

My friend received a gift card only redeemable in Australia and cardcloset has not responded despite their guarantee of a workable code. Forcing me to cancel my Payment t. Terrible service.not even worth one star

Date of experience: June 29, 2021
Maldives
1 review
0 helpful votes
Follow Esha’al Y.
Unfollow Esha’al Y.
Send Message
Share Review
Report Review

Slow as $#*!?
June 7, 2021

So i was planning to get 2 50$ playstation store gift cards and we got the first one quite quickly and it worked which is good then my sister bought another and it said it was still not manually and so we decided to send an email and wait it's been 9 hours and no email back or any information it would've been a 4 or 5 if it wasn't so slow?

Date of experience: June 7, 2021
Japan
1 review
0 helpful votes
Follow Aria K.
Unfollow Aria K.
Send Message
Share Review
Report Review

Accused of fraud AND caught lying
March 24, 2021

I attempted to buy iTunes gift cards and the purchase didn't go through for some reason- at the time of payment my balance did lower, but without any notice when I went to check order status my order had been canceled.

I realised the email I used to create my account was different from the email I used for my PayPal, so I remade a new account using that email because at the time I believed that to be the reason. But that wasn't the case.

An email address was linked as ‘support', which I messaged, photos linked with proof. I got told that my account had been blocked and would be investigated for fraud- yet I managed to continue the process all over again (granted, it failed in the end)

Don't do this to yourself, get what you need anywhere else :// /

+1
Date of experience: March 24, 2021
New Hampshire
1 review
2 helpful votes
Follow Kellie C.
Unfollow Kellie C.
Send Message
Share Review
Report Review

SCAM!
December 29, 2020

This company is a scam I paid 544.99 for a $500 Amazon gift card and when I went to use it Amazon's website said: "The gift card code you entered has already been redeemed." PLEASE AVOID THIS COMPANY AT ALL COSTS! IT IS A SCAM!

Date of experience: December 29, 2020
Chile
1 review
4 helpful votes
Follow Over L.
Unfollow Over L.
Send Message
Share Review
Report Review

Don't give away your info! The policies of the site have changed and now they require a quite shady verification process where you have to either call them to a US based phone (giving your Name, Purchase ID and phone number), or upload a photo of yourself holding the order number, AND another photo (check this out) where you have to show your ID/Passport to the camera. This is the first time a company asks me for such sensible information to buy Video Game Giftcards! Stay way from it!

Date of experience: December 13, 2020
Canada
1 review
2 helpful votes
Follow Charmaine K.
Unfollow Charmaine K.
Send Message
Share Review
Report Review

I was greatly disappointed to learn the card codes do not work in Canada. I did not see any clear indication of this on the website.

Date of experience: June 25, 2020
Texas
1 review
6 helpful votes
Follow Crystal J.
Unfollow Crystal J.
Send Message
Share Review
Report Review

Be aware the site is faulty and may double charge you and process duplicate orders. Company says too bad. I won't be purchasing through them again.

Date of experience: April 19, 2020

About the business

The Card Closet is your one stop shop for the best gift cards!


thecardcloset.com
Austin, TX, United States