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The Card Closet

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Czechia
1 review
0 helpful votes
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I paid for an Apple gift card and they sent me an used car, I lost my money and they doesn't respond

Date of experience: March 29, 2025
New Jersey
2 reviews
1 helpful vote
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Surely disappointed
December 7, 2024

I purchased the first card with no problem, but I went to buy the second card and waited, got message saying call the 800 number and I got a sex line. I was supposed to leave my information but left this message, "you gotta be phucking kidding me." The verification screen popped up again, I sent a picture with my ID like they asked, got the verification screen, called the 800 number back, left my information that time. Got no code. I had to end up writing help. They responded saying I had to do the verification, which I wrote and told them I'd already done. I got NO CODES. I got a message saying my session was timed out. I wrote and told them to refund my money.

Date of experience: December 6, 2024
Washington
1 review
0 helpful votes
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These guys sold me a card for $89.99 ($75) Steam this afternoon it's now 12;23. I have sent numerous emails and complied with all of their idiotic requests for pics of me with ID, various poses, piece of paper with order number under my chin. What the heck is going on here, I'm a recent leg amputee, disabled veteran, they stole my money.

+2
Date of experience: May 11, 2023
Georgia
0 reviews
2 helpful votes
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Gift card purchase
January 13, 2022

This company is absolutely ridiculous! I purchased an amazon gift card for $346 with the understanding that i would receive it instantly. They sent an email requesting me to verify myself. I attempted to use the code that they text me but their site kept saying the code was invalid. Finally i called them and followed their instructions. They sent a new email requesting my photo id. After waiting 15 minutes for it to be submitted it resulted in a cancellation of my order. So now i have almost $400 tied up waiting on the cancellation to work itself through the paypal refund process. Terrible. Absolutely terrible!

Date of experience: January 13, 2022
Alabama
1 review
0 helpful votes
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Amazon Gift Cards
October 26, 2021

I was concerned at first when my bank was charged and I had to verify my identity by sending a picture of myself with an ID. I reached out to the support team which cleared my worries with the speed and courtesy they gave me when conversing. It also made me feel a little bit better knowing that I could also mask any system information on my ID. All in all, card closet is pretty solid and they have my business.

Date of experience: October 25, 2021
Australia
1 review
2 helpful votes
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My friend received a gift card only redeemable in Australia and cardcloset has not responded despite their guarantee of a workable code. Forcing me to cancel my Payment t. Terrible service.not even worth one star

Date of experience: June 29, 2021
Maldives
1 review
0 helpful votes
Follow Esha’al Y.
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Slow as $#*!?
June 7, 2021

So i was planning to get 2 50$ playstation store gift cards and we got the first one quite quickly and it worked which is good then my sister bought another and it said it was still not manually and so we decided to send an email and wait it's been 9 hours and no email back or any information it would've been a 4 or 5 if it wasn't so slow?

Date of experience: June 7, 2021
Tennessee
1 review
0 helpful votes
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First 2 orders were great. After that, after attempting to process orders for the SAME product, every attempt failed - cancelled right after successfully using the same information. No help from the people responsible ~ only ' we'll get back to you ' and of course never did, leaving me in the dark about the reason my requests were cancelled. No one wants to be lied to.

Date of experience: March 27, 2022
Thailand
1 review
0 helpful votes
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They tell you that you are going to receive the product instantly. Then forced me to verify my identity after I paid. Had to take a picture next to a piece of paper. Still waiting for my product. Just atrocious all around

Date of experience: October 11, 2022
Japan
1 review
0 helpful votes
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Accused of fraud AND caught lying
March 24, 2021

I attempted to buy iTunes gift cards and the purchase didn't go through for some reason- at the time of payment my balance did lower, but without any notice when I went to check order status my order had been canceled.

I realised the email I used to create my account was different from the email I used for my PayPal, so I remade a new account using that email because at the time I believed that to be the reason. But that wasn't the case.

An email address was linked as ‘support', which I messaged, photos linked with proof. I got told that my account had been blocked and would be investigated for fraud- yet I managed to continue the process all over again (granted, it failed in the end)

Don't do this to yourself, get what you need anywhere else :// /

+1
Date of experience: March 24, 2021
California
1 review
2 helpful votes
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RACIST RACIST
March 18, 2022

I placed an order, they requested for a pic of me with order number which i did, I submitted on their website and via email, they canceled the order irrespective - Know why? I am black and can't buy iTunes card from their stores.

Date of experience: March 18, 2022
Thailand
1 review
1 helpful vote
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AVOID AT ALL COSTS
November 26, 2022

AVOID AT ALL COSTS
I ordered a google play card. Only to be told they only work in the USA!.
I asked for a refund as I live outside the USA and it was useless to me.
They point blank refused, when it would have been the most professional way to resolve things.
So a day later I changed my phone to a USA address and re-registered in the Google play shop. Only to be told the card had already been redeemed!.
So obviously the card had been sold to someone else.
A very unprofessional approach to a problem that could have been so easily resolved.
Stay away at all costs!.

Date of experience: November 26, 2022
North Carolina
1 review
6 helpful votes
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I don't understand how this site got great reviews. I ordered a couple of amazon gift cards for me and my family and payed with PayPal. Instead of "instant service" they have you verify yourself with a photo and government id or make you wait 24 hours just to cancel your order. Never have I gone through such a terrible experience with an online order, would NEVER recommend.

Date of experience: December 1, 2019
Chile
1 review
4 helpful votes
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Don't give away your info! The policies of the site have changed and now they require a quite shady verification process where you have to either call them to a US based phone (giving your Name, Purchase ID and phone number), or upload a photo of yourself holding the order number, AND another photo (check this out) where you have to show your ID/Passport to the camera. This is the first time a company asks me for such sensible information to buy Video Game Giftcards! Stay way from it!

Date of experience: December 13, 2020
New Hampshire
1 review
2 helpful votes
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SCAM!
December 29, 2020

This company is a scam I paid 544.99 for a $500 Amazon gift card and when I went to use it Amazon's website said: "The gift card code you entered has already been redeemed." PLEASE AVOID THIS COMPANY AT ALL COSTS! IT IS A SCAM!

Date of experience: December 29, 2020
Nigeria
1 review
0 helpful votes
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Believe you me, this is definitely the best place to be for your gift cards. They never ever disappoint. They just keep blowing our minds every time with uniqueness, efficiency and satisfaction. Try them and be amazed just like me. I stay out here in Nigeria and it feels so safe and quick using THECARDCLOSET.

Date of experience: August 17, 2018
Texas
1 review
2 helpful votes
Follow Tara R.
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This is ridiculous! You haven't even verified my information. Yet you have already charged my card! Void the transaction and refund my card immediately! ***Update, I still feel the site is a scam, but they did refund/reverse the charges on my credit card. After the second automated reply just confirming for me to verify my information again with picture and picture of my drivers license which I did not provide. I firmly stated they needed to void transaction as they charged card without the verification they were requesting and that I reported the charge as fraudulent to my bank.

Date of experience: November 15, 2019
Australia
1 review
4 helpful votes
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I purchased a Nintendo eshop card and the code did not work. I messaged theCardCloset immediately and they did NOT do anything about it other than ask for screen shots of the error code etc which i provided. Will never use this website again.

Date of experience: January 1, 2018
GB
1 review
2 helpful votes
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Customer service
May 30, 2019

Absolutely useless customer service, tried to pay for a digital membership and there policy and procedure state that unless you're ordering a card or gift card you do not require to verify your identity. Yet they wouldn't proceed until I did the verification photo and then when the picture wouldn't upload there response was pathetic and unhelpful.

Date of experience: May 30, 2019
Nepal
1 review
6 helpful votes
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SCAM total Scam
August 5, 2017

Hey guys i Just purchased a 20 USD Card from here as offgamers.com ran out of code. The price here is 3 dollars more then other Sites like offgamers.com, Seagm.com. They didn't ask me for verification before i made the order but after i made the order they asked me to verify the order. They want me to hold my passport and take a pic and send them and they want me to hold a paper and write my order no in it and click a pic and send them. Can you $#*!ing believe it? Please dont purchase codes from this $#*! ITS TOTAL BULL$#*!
I recommend you Offgamers.com and seagm.com

Date of experience: August 5, 2017

Overview

The Card Closet has a rating of 1.8 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Card Closet most frequently mention and order number. The Card Closet ranks 97th among Gift Cards sites.

service
13
value
13
shipping
12
returns
11
quality
11