TFsource

Like many Masterpiece Transformers Collectors I tried to save a buck and switched from my long time go to company BBTS and tried preordering from TFSource. BIG MISTAKE. I have no shipping or condition complaints. I was suspicious in the beginning because they only offer email as a form of contact for customer service. This is not a good policy. Additionally, they are selective and inconsistent in responding and are in my opinion, hostile in attitude. Also, I feel it is poor practice to charge a customer for a preorder before the preorder is released and/or shipped. Very few places still do this. This entire company reeks of a mom's basement-fanboy run business and seems to operate as such. Save yourself the time and hassle and go to BBTS, suck it up and pay for the shipping. In the end, things will work out a lot better for everyone.,

This site overcharges on shipping outside of the contiguous US. Alaska is PART of the US. The postal service charges that same to ship to Alaska that it does to Maine. YET, this company will charge $50+ to ship a masterpiece figure to Alaska, whereas, BBTS only charges $20. There is NO relevant reason for the excess charge except price gouging and greed.

Stay Away from this site at all costs! BBTS, The Chosen Prime, ShowZ and ToyDojo are all better options for your Transformers collection

Terrible customer service, very rude and unprofessional. Had an expensive pre-order I selected to be shipped using usps. They decided to ship it using the cheapest, most worthless shipping service around. They were emailed and requested to use the shipping service I selected. Request ignored, and go figure the package gets sent to the wrong address. Not the first time they have pulled this stunt, and when I finally had enough of it Diane decided to use the talk over you method stating they feel they have the right to save a few bucks. They lost my previous order, somehow I got to lose the $7.30 I paid for shipping on top of making two trips to the post office looking for my lost package. They have a problem responding to e-mails, calling them is about the only option that may get you somewhere. In my case, I got to hear a crabby old cow whine and complain about me finally getting upset with them. You cannot be the nice guy after all the crap they pull, even my strong reserve was broken. I do however pride myself for not dropping myself down to Diane's level as I remained calm with my complaints. I'm all done with them, would prefer to pay extra elsewhere just to avoid the hassles this place puts you through. Always a problem, not worth saving a few bucks when you add up all the time and effort you need to add to your order.

I was ripped off too. These people are nothing but CRIMINALS. I preordered the Ramjet Masterpiece and they left we waiting for four months AFTER its release claiming that Takara "recalled" their stock to fix an issue with the shoulders of the toy. Eventually this turned out to be a lie, but what's UNBELIEVABLE is that after they took my money and deposited it into their bank account, they contacted me saying that they didn't feel confident accepting a credit card from my country. They cancelled the transaction and returned my money and I was left having to pay ALL BANK FEES because they didn't issue the refund using the correct protocol. These people are garbage.

$25 for a 25 cent piece of plastic i should have received in the first place. I'll never do business with them again

I had no issues with tfsource. It been great experience so far. I like there website which is user friendly for me. I had order few products from them came on time and was notified on my email. They give option on shipping which I find helpful. There website is informed with lots of new products. I am guessing custom service is improving but all I can say patience is important. Customers service response in 24hrs. I use BBTS when I can. I do shop around when I can ebay to. So there. Tfsource keep getting better you got great thing going for transformer fans.

EBAY suppose to help but suddenly permanent blocked my account with NO REASONS, Blocked using email contact, review or refund with TFSource and No Money Back Guarantee!

USPS 1st class international parcel has a tracking but zero contact channels with only option to use Missing Mail Searched after status stucked for 2 weeks.

Luckily Well Established TFSource helped patiently by replied my multiple emails and crossed checked with their warehouse team which i worried parcel lost etc.

Today 31 March 2022 i finally received my precious OX PS-13 (out of stock in the world) after 1 month+ which supposedly delivery due date is on May2022.

Great Trusted Seller that all any online buyer wanted.

I have ordered a number of products from TF source. I had an issue with a manufacturer defect, and they contacted Takara in Japan to get me a replacement. All emails that I have sent them were answered within 24 hours.

Prices are good, and everything that they have ever shipped me using their free shipping came via UPS. I have been very happy with them.

Their stack system is also very good for combining orders to get free shipping.

This is one of the best sites I can think of when it comes to transformer collecting, Nicole of customer service is extremely helpful with any problem that I have had, Curt, who owns the place, along with his crew know a lot about this hobby, selection is great, and that packing, well it quiet simply is the best I have seen from anyplace, if you want you items in dead mint condition, look no further, this is your place, and returns are hassle free, at least in my case. Highest Possible Recommendation!

I have read the reviews and have to say that after purchasing 20 different TFs I have had no complaints at all. One or two items were pushed back but when I reached out to them I had a polite reply in under 24 hours. I have ordered from BBTS and Side Show as well and find all three have been great. Everything I have ordered from TFsource has arrived intact and undamaged. I have paid great prices for the pieces I have purchased and have had great communication with the staff when something has been delayed. I give the 5 stars! I hate that others seem to have had bad experiences, I have only had great ones with this company and will continue purchasing from them.

1) TF Source has better customer care than BBTS, Amazon, and Ebay combined.
I have had the ABSOLUTE worst customer care experiences EVER with BBTS.
2) There stack program is far better than BBTS' Pile of Loot. TF Source has much better rules than BBTS.
3) It is 1,000 X's easier to find product on TF Source than BBTS, or Robot Kingdom, or TF Direct.
4) TF Source has the the beat points rewards system I've EVER seen.
5) Unlike other web based stores, such as Robot Kingdom and TF Direct, TF Source had no problems recognizing my email address. Even major companies like Allstate, Geico, and Toys R Us had trouble with my email.
I tried to add a photo of one of my packing slips to prove I shop with them. Not sure if it uploaded.

If you expect your items to arrive within six months, do not order from here. Waiting 4 months for "preorders" that have been on store shelves for 3 months. DO NOT WASTE YOUR MONEY HERE. GO TO BBTS.