Texas Roadhouse

Called to make reservations, was forced to use their website. The online system limits how far you can plan ahead. Fine. Logged in. Made a reservation. Clicked the link that we arrived and were at the restaurant. Glad we double-checked inside "oh sorry, we accidentally deleted your reservation" and told it would be an additional 25min. That was a full hour ago. Still waiting.

Hearing grumbling from others that they had made reservations and have been waiting for over an additional hour.

Looking inside, there are over 20 empty tables.

Apparently Texas Roadhouse counts on first time customers, because we won't repeat. If it was just our reservation that was lost, that would be one thing. But several potential customers… wow.

Recommend all avoid the only Texas Roadhouse in the state of washington.

I was Assaulted by two servers at a local Texas Roadhouse over a political argument with another customer! Employees choked me from behind twice! Spoke with corporate who said basically "sorry" but nothing we can do! Publicly humiliated and had to seek medical help afterwards. Spoke with a Bethany Cantrell who argues and said I shouldn't came back to the place like it was my fault an employee who was never even spoken to decides to assault a customer! No wonder the company rating is going downhill and the service is getting worse! No training or respect for the ppl who pay this company. If you ever go here don't sit with your back to them you're liable to get choked for no reason! Now I have to sit against the wall afraid that I'm gonna be hurt again! Where is the new CEO or someone that's willing to make it right and also do something with these employees who care less about customers safety and more about a pay check!

I have visited the "Road House" in Concord NC for quite some time. I travel and your bar staff, Becky, Anthony and another young lady do an excellent job. They converse with the all customers, work extremely well with each other are very attentive to patrons, including knowing their customers "usuals" and their names. Being In the business and as someone who appreciates good service, every time, I appreciate all the above. It definitely makes a positive difference. Food is always great too!

Jim

Ever since the covid has been around your service has gone down hill this particularly being the one on I-240 service road in okc. The food quality & quantity has suffered & seriously an hour wait time is what we were told tonight to pick up an order. As a vet I have always loved & appreciated all you do, but I gotta say the service all around at this location is really disappointing anymore. Maybe it's just poor leadership that needs looking into.

Called ahead told wait would be 45min turned into 1 1/2 hrs seated 8 in a booth for 6 ordered food took over 1 hr to get food,it was cold bake potato was not hot enough to melt butter every steak was over cooked and cold and management was nasty waitress was great (Carrie)she was upset that this was happening to us texas roadhouse thinks that $60 is a good compensation for all we went through very sad long horn steak house would do better than this thats where I go to now

I called and placed a order at this place I could not understand what the guy was telling me were to pick up my food my family spends about 600 a month with restaurant and the gentleman hung the phone up in my face I would be careful cause the manager did not even tell me he was sorry my number is *******905

On labor day we returned our daughter to Ball Sate University and went for dinner at the Texas Roadhouse in Muncie. First it took forever to get our food, we complained to the manager, who basically called us a liar about our wait time, with no explanation or apology, when it was finally received it was not correct. Our previous visits to our local Hamilton, OH restaurant has always been good. We will not ever visit this location again and would like corporate to take a look at this manager. Our food was so late my husband did not even get to eat and had his meal to go. Very disappointed with overall experience.

This is my fifth or sixth time eating at Texas roadhouse Grill. Each time I do, I make it very clear to the server but I have a dairy allergy and cannot tolerate butter cheese or cream. Despite this, nearly every time my food comes in with butter or some sort of dairy. Tonight was no different. I ordered the same thing each time and as my meal came glistening with butter, the manager nearly said I'll get you a new one and then left. No "I'm sorry" or "how terrible we messed up ". But merely for another one which I threw in the garbage. This will be the last time I eat in a place that doesn't want to cater to someone who has a special dietary need.
It is amazing how busy this place always is so I can see why they really don't care about my complaints. I will clearly skip Texas roadhouse Grill or any future endeavors. Considering I eat out 2 to 3 times a week.

I took back my entire birthday order as the ribeyes were well done not med rare. They overcooked the the same. Blamed the cuts of meat as to why it wasnt med rare, i go once a week, i wont again. The troll theresa bailey was horrible. I paid 50.00 they gave me 30.00 back. No food after 2 days, i guess running off loyal customers is ok... i can spend 200 a month elsewhere n prob. I ate there 2x this week both messed up.

Gotta say overall just ok we ordered 2 Friday specials turns out it's only 1 dollar off but whatever 1 steak we ordered was way over done the manager offered to recook but I was out of time (work in the morning) but he didn't care really and it showed waitress was just ok but it was busy so 3 stars don't go on friday!

After a very bad meal at this location, we returned on a Wednesday at early dine. Our favorite waitress, Ashlynne, waited on us. She is the most amazing server and person. She makes sure everything is perfect. We never have a problem when she's there. She even orders our drinks before we sit down. I wish all servers were as attentive and knowledgeable as her. She is definitely one in a million. Thank you for restoring our faith in Texas Roadhouse. We'll probably be back next Wednesday. See you then, Ashlynne.

My first time at Texas Roadhouse - Lancaster PA and we had the best server. His name was Hunter. He was fantastic. When I go back again, I will definitely ask for him. Between him and the food, I don't know which was better. I would recommend to anyone going there to ask for him, you won't be disappointed.

After waiting for 2 hours for a table of 4, we find a roach in our mashed potatoes! Manger comes to say due to the weather we have little creatures out, most petty excuse she can give us. There should be no excuse for any kind of "creatures" to be on anyone's food! She gave us a coupon for free Appetizer on our next visit! That was our last time we will ever go back! So sad & disappointed. Regret not taking a photo.

I ordered a whole meal to go. I received my food and asked was everything in there and I was told yes. Well once I got home I was missing my baked potato and called just for them to tell me there out of baked potatoes. It's the fact that they didn't let me know when I picked my food up and then I had a worker call to tell me that the potatoes was missing literally a hour later and as I explained to her that I called already she continued to say " oh well we're out of potatoes" then hung up in my face. I called back and the Manager got on the phone and made up a whole excuse of the phones just hanging up but if that's the case why come she didn't call back again. Definitely will not be ordering to go again!

Waiter, named Gavin singled out member of party and proceeded to make fun of him. At the time member of time didn't have money ( we had only order drinks) he only orderer water. The member then got 10 dollars, and he proceeded to mess with him the whole time. Asking if he knew his order and if it was under 10 dollars. He continued to mock him and laugh telling our friend that he was going to make fun of him all night. He also used profanity. He completely ruined the experience for the whole party. I do not recommend Gavin from Vincennes Indiana Texas Roadhouse

Reached out to corporate and they addressed my concerns regarding the South Jordan, UT location. The corporate office was responsive and are actively working with the South Jordan location to improve their customer service. Managers set the tone for the business and if you have a poor manager employees tend to follow suit. I am looking forward to seeing the improvement of this location.