I waited 20 minutes and still didnt have a DRINK on the table or FOOD, there were ants that kept on crawling on me and fríes EVERYWHERE.

Definitely wouldn't recommend going to Texas Roadhouse. The management is extremely rude!

To do a quick statement. Texas Road House puts our promotions and coupons that Lapata branch harasses customers if they try to use the promotions/coupons put out by the corporate office. We always have problems every time we go to the Laplata Texas Road house. They always harass us. Texas road house puts out coupons and specials but the manager in Laplata, Nate does not like customers using them. The very first time when we went there we had a gift card that a friend gave us for our anniversary. We also had a coupon for a free side dish. When we went to use it the manager told us you can't use a gift card with a coupon. Of course, that is crazy because a gift card isn't a coupon it is like money that you pay for that can only be used for that place. So after 10 minutes of arguing with him he said he would "let" us use the coupon this one time with the gift card, never again. So years passed before we would use our money there again. Thinking they most have gotten better by now with customers and are more customer friendly. But boy were we wrong. The very next visit years after this problem I went there with a friend. We both had a child. So two paying adults with two children that we each have a coupon for a free child's meal. Well this same bad manager there tells us that only one coupon can be used per table. We informed him we had two separate bills and were paying separately. He still argued with us even though we explained it was even two separate house holds and so on. And the coupon did not say per table. So we told him if we had of knew they would harass us about using the free child's coupon with a paying adult we would have seat at separate tables. It seems ridiculous to have to go to such means. Most restaurants will allow two children free with one paying adult with out a coupon. But once again the coupon just said with a paying adult did not say one per table. So we left and many years passed before we would step foot in there again thinking their treatment of customers may have gotten better. So we just recently seen for the holidays they had a gift card special. You buy a gift cards for $30 and you get a card for $5. So I bought the gift cards for my kids and friends. Also on the advertisement it said if you spend $100 in gift cards you get a free bucket which had some steak seasoning in it. So I bought 7 gift cards at $30 each costing $210. The waitress gave me my 7 gift cards I paid for and the 7 $5 cards. After we ate, as we were leaving we seen that the sign said if you buy $100 in gift cards you get a bucket with the seasoning in it. So I showed that waitress my receipt and she gave me a bucket. When I got out in the car I realized I spent $200 so we should get two buckets according to the sign. So my 20 year old son went back in. The waitress told him to go ahead and get it. As he was getting it that nasty manager came up and said something about already gave us a deal. We had no idea what he was talking about so we just left the next day my husband went in to talk to him about it and he was just as nasty with him. So a few weeks passed and we went in with our kids and friends to use the gift cards we had given them. There were 4 adults and two kids. I showed the waitress the $5 cards as it read on the back you could use it per visit. She said she would have to ask her manager if we could use more than one. I re read the back of the card to her it clearly stated per visit not per table and obviously we were all there visiting and we each wanted to use our $5 card. And as clear as Texas Road house coupons are they would say per table if it was per table. So the nasty manager Nate comes to our table saying he would "let" us use One. As if he was doing us a favor. I said where does that cards say we can only use one? He said it says per visit I said exactly and the 4 of us are visiting. I said, "it doesn't say per table as he keep insisting. Also we were each paying separately. He kept arguing with us so we said fine then we will all 4 sit at separate tables. Then he got real nasty with us and said we where pulling stuff with them like getting a free bucket when we got the $5 cards with our gift cards. Of course, the signs are not up at this time as it was January 5,2021 and the sale was during December you had to buy the gift cards. But he was now claiming the sign said it was one or the other. I told him who in their right mine would spend $100 and pick a bucket instead of $15 in $5 cards to use and that the sign never said one or the other. He kept arguing we owed him a bucket back. So I said I'm tired of the harassments from them and we were leaving and taking our business else where. I asked him to give me my 4 $5 cards back then he got even more nastier and said he was keeping them and if I wanted them I would have to bring the bucket back. I told him if there was some kind of mistake, when I paid $200 for the gift cards, which there was no way to prove one way or another, at this point, other than common sense, since the signs were gone, that it was his workers fault and not mine and I want my cards back. He refused so I told him I was calling corporate office. As I was leaving I seen him talking to another guy. I got in my car then I called the restaurant to ask for Howard who had a card by the cashier that state he was the owner. I find out Howard was there and figured he was the person that Nate was talking to as we left and he didn't care to keep customers or he would have stepped in. So I asked for who was over him and the girl on the phone said Dave I asked for his number and she put me on hold. Then Howard gets on the phone and I go ahead and go over everything that happened. I tell him how every time we try to go there we get harassed. He didn't seem to care so I told him I would put it on social media and every place I can put an a review how bad they treat customers. I keep insisting I wanted my 4 $5 cards back they where given to me and Nate his manager was stealing them. Howard finally said he would give them back but he would only allow one per table. I explained once again the cards just said one per visit not one per table and they need to stop harassing people when they try to use the promotions Texas Road House puts out. Anyway I also told him I would not be back ever again once we used the cards. He said he would give me the cards back only if I went to the Leonardtown Texas road house. They are over an hour away. But even though he had no right saying that to me, I told him I'm glad there is a better one to go to and he would never get another dime of my money. And I would make sure everyone I know knew how nasty they treated customers. I went back and got my cards but at this point I'm wondering if he didn't just take the $5 off those 4 cards. I will be checking, by going to the far away Texas road house to let them check for me. But for now I'm hoping the far away branch treats their customers better. Otherwise, we will continue to take our money and business some where else. There are so may restaurants to pick from we don't need to go somewhere that treats customers nasty.

My waitress. Has amazing personality skills. Very nice. Very officiant MYA. FROM EDWARDSVILLE IS AMAZING WORKER