Texas RoadhouseReviews 508

We were so excited when they built the Texas Roadhouse at Cottonwood, as it was closer to our house and have eaten there happily for years. Now, post pandemic, ordering online has not become the way to continue to enjoy the food. The chicken fried chicken we ordered is about half the size now that it used to be, as is the house salad we ordered as a side. My hubby and I used to order this in the restaurant and split the meal. Not any more! It was barely enough for one person! When I called to speak to a manager, she had nothing to offer but excuses for the portions we received, and when I asked for a refund was refused. I was offered a discount on our next order. She did offer to make our meal again, but after having to wait an hour for the first order I thought that it probably should have been done right the first time. If you're going to make the portions smaller for take out, then your prices should reflect that. We won't be back. I have no respect for a business that would do something like that to their customers, especially in these difficult times.

BBQ sauce best in town. They don't have coleslaw on the menu, which is a must for this kind of cuisine. The service was so slow we waited 45 minutes for our food. It was just pulled pork and fries. Our waitress was really bad. She never came back to the table to ask us or tell us why it was such a long wait. The place was not full at the time we got there, only 4 tables in our area with couples. I watched as another couple sat down to a different waitress, and got their food before us. It was a HORRIBLE experience. I will give it 2 stars for the BBQ sauce and pulled pork.

We had the worst service at this roadhouse a, this was our first time going there, because we are new to the area. We don't plan on ever going back, our food order was wrong, and when we sent it all back it came back and our steak was cold as ice, we wasn't about to send it back again of fear what they would do to it, I highly recommend to go else for a steak dinner! Everything from service to food was horrible.

The Stroudsburg PA Texas Roadhouse ALWAYS misses items! When you call they tell you to come back again! NO! I drove ONCE to pick up. Not going again to come back and eat cold food! They NEVER refund you for missed items! Want to speak to a manager? They put you on hold and no one EVER picks up! NOT WORTH ORDERING FROM!

My family & I cannot find a better word to describe Jennifer! She was an amazing waiter & bartender. She made our visit at the Richardson location memorable. Her qualities to mention a few included, being quick & accurate, but ultimately she provided great personal customer service. My family and I decided to visit there after burying our loved one. She brought a smile to every member of my family's face who attended. She will forever be remembered & appreciated for her good deed. Thank you Jennifer We love you. Signed the 4 from Louisiana

Waiting for refund of food purchase May 8 21 the day is 21May21 still no answer your Pooler ga. Location. Returned back to location and ask where is my refund and what's the problem, management run around! This is very unprofessional, you have lost a life time customer. EVER AGAIN!

Great food great service. Steaks were cooked to perfection. Went early not very busy. Manager came by to check on us. Definitely looking forward to going again.

I placed my order at 2:00 for our dinner to be ready at 6:00, we waited 45 mins for our order. I understand it was Mother's Day and it was busy but there was no apology for the wait, simply told to make sure everything was in the bag before leaving. Everything was correct with my order and the food was good. Today, I went to eat my salad and found a long piece of dark blonde hair in it. Absolutely disgusted!

I went to Texas roadhouse on Saturday May 8th 2021. Location Middletown -Warwick Rd. Delaware.
I observe the bus person wiping off 3 different tables after customers left. He wipe off the tables with the same cloth for all three. He wipe the food particles on the floor. Never wipe off the menus, or any salt, pepper, or anything else that was on the tables. Leaving I went to the front desk and said do you take suggestions? I was told yes. I told them about the what I observed. They girls up front told me they wipe them down every time. They would not write down my suggestions and kept telling me they do wipe the down over and over. I left and went home and called the corporate office. They got in touch with the manager. He called me on Sunday May 9th2021. Told me that the state of Delaware lifted the restrictions and they don't have to wipe them down. I told him I will call the public health department. He said go right ahead. Well I did and was told different. Also bathrooms were dirty with sink filthy and toilet and paper towels all on the floor. SO THEY DO NOT CARE ABOUT THE CUSTOMERS. JUST THINK THE NEXT TIME WHEN GOING THERE. WHAT DOES THE KITCHEN STAFF DON'T DO THAT THEY ARE SUPPOSE TO DO!

I was having trouble placing my order online. Originally I selected "ASAP" as my pickup time but the website told me I needed to pick a later time. The only option as a drop-down that said "Sunday May 9th" - nothing else, so I was unable to place my order online.

I ended up driving to the restaurant and explaining the situation to three different greeters inside. They all just looked at each other, totally lost. I was then sent to the pickup window back outside but get this... the lady there still can't take my order. Mind you, I am physically at the restaurant and the person is in front of a terminal. Yet she insists that I have to go on my phone to place the order. Meanwhile another person shows up and she acknowledges them... because it's the pickup window. She then tells me to wait a minute - she's stops assisting me to help this customer. WTH? So I said screw this and left. Hello, I was ready to place my order and pay for it, yet I was being forced to go thru a bunch of gymnastics... all because the staff were either too lazy or too incompetent to assist me.

I'm never ordering from Texas Roadhouse again. They are very disorganized. What is indisputable: I was right in front of them and they wouldn't take my order. What a disgrace.

We decided to go to the New Rochelle location. Upon arrival, we were asked to leave because our party was really big. We called an hour before arriving and was told that there wasn't going to be an issue but was faced with something completely different when we arrived. We were to be seated separately and was going to have to wait 3 hours after we were told we will wait a little over an hour. The manager was very unprofessional and rude and we will not be returning. Terrible service. Worst experience of my life.

A few friends and I decided to take a coworker of ours who was leaving to work in another state for drinks and dinner at the Walpole Texas Road House. We waited for over 40 minutes to be seated. When we were we were all squashed at a small table all 6 of us. We started our order and proceeded to start with drinks. All our Ids were checked and just one from our group was refused because of her having a foreign license, we were told she needed to have a passport so therefore she could not order any alcoholic drink ( she is not a minor) We proceeded with our evening and had to ask numerous times for them to clear our table as we did not have space for our plates. During our stay we observed that all our drink orders were confirmed through the manager and we watched her hovering over our table which made us uncomfortable. We ordered tequila and was told because it was a family establishment we could not be served. Upon inquiring at the bar we were told they did serve tequila and that we should order from our table. We ordered and the waiter again went to the manager to confirm our order. This was not good customer service as between Ashley our waiter and the manager we were treated unfairly and felt we were discriminated. There is no way I will ever go back to Texas Road House.

Steaks ordered well done and very welldone were bloody, even after sending 1 back brought back same plate and steak was very red. 3 weeks before a member of our party was there no mask medical reasons, it was no problem. This time they made the person hold a napkin 3 inches from the face after letting 2 other customers in with no masks right before us. They say there's limited seating but there's not and the people at the end of our table were only about a foot away from the people at the next table. They also turned the music up so loud at one point you couldnt hear the wait staff. If not for a nice waitress it would have been a zero. The manager was a jerk woman manager with brown hair, kinda short. She brought the steak out the 2nd time and didn't offer even an apology she was very rude and that made 5 people which had touched that plate I was supposed to eat off of. I will not go back to Texas Roadhouse in Greenville.

After waiting for 2 hours for a table of 4, we find a roach in our mashed potatoes! Manger comes to say due to the weather we have little creatures out, most petty excuse she can give us. There should be no excuse for any kind of "creatures" to be on anyone's food! She gave us a coupon for free Appetizer on our next visit! That was our last time we will ever go back! So sad & disappointed. Regret not taking a photo.

Arrived at 4:20pm greeted in a appropriate manner by hostess.
Sat down waiting on waitress as I ate two rolls. Hostess brought two groups of other customers two separate times one a big family party of 4 adults and 4 children. Other party 3. Waitress never at knowledge me sitting there for 10-15 minutes, toke both parties orders For drinks and food. After 15 minutes walked out, after letting manager and host know.

I will make sure I and my Senior clients-coworkers NEVER Step foot in this location AGAIN!

I lov texas road house and my husband decided to take me for a nice birthdays dinner. The wait was long but due to pandemic understandable, They sat us down after 40 min waiting in parking lot to get a table. 15 min after sitting down we they took our drink order. 20 min later took our food order. Waitress never came back to refill our drinks nor check on us. about 45 later she comes to state they lost our order or got deleted and food was never cooked. The manager is rude no apology, just we can cook your order now. After being there for 3 hours no thank you, we had plans for the evening and was not going to wait another 30 min for food. Worst experience ever and I want to thank you Texas Roadhouse for ruining my birthday dinner.

Went to eat with my family on Tuesday 04/14/2021, arrived at 5:40pm, Waited approx. 35 minutes to be seated at table for 4. Once seated we ordered, food came out and 3 meals were good the 4th was supposed to be cooked medium, it was well done, my waiter was nowhere to be found so I stopped a food runner and told him, he took my meal and stated he would tell my waiter. The waiter cam back about 10 minutes later to check on us, told him I sent my food back, said he would check, Mgr came over told him my steak was over cooked, still waiting for my food 25 minutes later still no food, waiter got Mgr. Again, Mgr came to table then checked with the kitchen, came back to table and said it would be at least another 5-6 minutes by this time it was 7:30 or so and we had a prior engagement at 8pm, told him to forget it, I left with an empty stomach after almost 2 hours. They do not care about the customer, did not offer anything. Will No longer be a customer, very poor service. UNACCEPTABLE.