TenorShareReviews 1,285

Last week, I purchased a file recovery program from [Tenorshare], and it turned out to be completely useless. I was trying to recover a single Excel file but couldn't retrieve it. Even less important PDF files couldn't be recovered. I strongly advise against using their products. To make matters worse, their customer support refused to refund my money, claiming my case didn't align with their policy. In my opinion, they are a fraudulent company selling ineffective products and refusing refunds, even when their software fails to deliver as promised.

I have purchased the software to recover the deleted data from android device. It shows only photos that are on the device and some random images which never had in my phone.

I purchased this software to fix my iPhone 12 black screen issue and transfer my iTunes backup to a new iPhone 13. Despite the software recognizing the devices, it completely failed to deliver on both promises.

The black screen issue, which is even demonstrated as solvable on their YouTube video (https://www.youtube.com/watch?v=5flTMpmQE5A), remained unresolved. Additionally, transferring my iTunes backup to my new phone was impossible with their software.

I provided all the necessary photos using their tool as proof, yet their solution was entirely ineffective. If additional reports were needed, there was no clear guidance, nor did they offer any useful assistance. My system has ample storage with hundreds of GBs, so hardware limitations weren't the issue—their software simply doesn't work.

In the end, I resolved my issue for free using AnyTrans, which was straightforward and reliable. This experience was an absolute waste of time and money. If my refund is not processed promptly, I will escalate the issue by leaving negative reviews across platforms and reporting the charge to my bank and Visa card company as fraudulent since the product was non-functional.

Do yourself a favor and avoid this software—it is nothing but false advertising and frustration.

After purchasing their 4DDIG partition manager product, I quickly realized that this company had no intention of providing a reliable program. The program failed to do what they advertised. The first three tasks failed. Tenorshare had stated that the program would convert an MBR to GPT with no data loss. I tried this conversion and ended up with a computer that could not boot. In the end, I had to format my hard disk and recover 1.82TB of data from my back up files. The recovery took me approximately 24 hrs. I will never consider anything produced by Tenorshare again.

I purchased a program from Tenorshare called 'iAnyGo" which (supposedly) allows you to change the GPS location on your iPhone. I recently purchased the latest version (as of 12/8/24), and it. Straight up does not work. I reached out to Tenorshare asking for help, and subsequently a refund. This is what happened:

- Emailed telling them I was having problems, asking for guidance

- They wrote back with "temporary suggestions to alleviate the resetting of the virtual location" (which is essentially admitting it doesn't work). I tried all of the things they suggested. None of it worked. I wrote back, told them that, and asked for a refund.

- They then asked me to send a "video of my setup". I refused, since I had done everything they asked, and had already admitted it was a problem on their end. Asked for a refund again (second time).

- They wrote back and asked if they could give me three months free as "our technicians are investigating the issue and hope to fix it in the next version". Obviously I can't trust them, so I declined and asked for a refund (third time).

- They wrote back and offered a lifetime license to one of their other products (which I have no interest in, and couldn't trust would work anyway). I declined, and asked for a refund again (fourth time).

- They wrote back and offered a 30% refund. Seriously.

Really not much more to say. Tenorshare makes false marketing claims, their product doesn't work, and they refuse to return money for services NOT rendered. This is straight up unethical fraud. Beware.

Avoid at All Costs – Terrible Experience
I purchased ReiBoot, but it was completely useless and did absolutely nothing to resolve my issue. When I requested a refund under their supposed 30-day money-back guarantee, they flat-out refused. It felt like a scam, and I strongly discourage anyone from wasting a single penny on their software.
On November 24,2024, they responded to my review, claiming they follow their refund policy and asking me to provide my order details so they could process my refund. They even apologized, which gave me a glimmer of hope.
I promptly sent them all the requested details on November 25, including my order ID, email, and a screenshot of their reply. Instead of honoring their promise, they replied on November 26 with a ridiculous "compromise":
1. A measly 30% refund.
2. An offer to upgrade to a lifetime license of their faulty product or some other product from their website.
This is insulting and not even close to what they originally promised. Their so-called "solution" is just a way to avoid honoring their refund policy.
Tenorshare, your actions are disgraceful. You don't even stand by your word in public replies. Save yourself the headache and stay far away from this company.

Hi these people litteraly scam you they are asking me to give positive review but the product did not work
Do not buy it just scam you

Adoraria dar 5 estrelas para uma empresa idônea,oque não é o caso, formatei meu computador e solicitei um novo código, me deram duas opções
* Comprar nova chave
* ou mentir aqui dando 5 estrelas, printando a conversa e mandar por e-mails desta forma ganharia uma nova licença, me recuso a mentir e fazer oque pedem e irei atraz do reembolso pois não é uma empresa que irei trabalhar novamente.

Terrible customer service, I explained that the program doesn't work on my computer on the same day I purchased it and I asked for a refund and so far they haven't done so and they charged me for another month without authorization DO NOT BUY FROM THIS COMPANY IT'S A SCAM I had to change my card and ask for another one.

They hide the true details of their product offering in the fine print. If you think you can remove a passcode from a locked iphone to recovery the data, you are wrong - they simple re-install ios which you can do without their tool. When asked for a refund, they quite some obscure garbage on their website. They post fake reviews to keep their ratings up. DON'T PAY FOR THEIR GARBAGE.

I purchased a one month subscription to Tenorshare Reiboot to correct an issue on my iPad. Could not connect to my iPad. I've been working with their support group for 4 days and can't resolve the issue. I've given up and have asked for a refund.

Perdi acesso ao meu notebook a qual fiz a assinatura pois deu problema na placa, entrei em contato para poderem me liberar o acesso em outro notebook e como fiz a assinatura vitalícia e ainda tinha acesso a fazer não viria problema. A princípio disseram que não poderia e insisti respondendo o e-mail e depois me responderam me chantageando que liberaria o acesso em outro notebook só depois de eu avaliar o serviço com 5 estrelas e enviando uma captura de imagem da tela. Lamentável, perdi o meu dinheiro mas não vou fazer nada ilegal.

After complaining about not being able to properly test their software because of the limitations in the free trial version, they offered me a free registration code if I would give them a 5-star review. In one word - scam.

DOES NOT GIVE REFUND AS PROMISED. I HAVE BEEN TALKING TO THEM FOR AT LEAST A MONTH NOW. THE SUPPORT TEAM SUCKS. DID NOT SOLVE MY PROBLEM AND DID NOT REFUND THE MONEY ALSO

Dont recommend. Their product couldnt solve my issue and they didnt give a refund. The customer service is also very rude and unhelpful.

I had an issue with the software where I was given a new computer, but not able to install it when I reached out they offered assistance, but only if I would leave a positive review. They ended up charging me more than I was supposed to be charged when I disputed took away my access to the program on my computers.
The program did work OK it was not worth the charge, especially since they require you to connect their servers every time to use it

It only seems to do what I need it to do and it's a great time to use the software in the people are great too I will always use their products over any other products and just take it back to me as soon as they can and it's been like done fixing my phone

This is amazing and I absolutely love tenorshare! Hopfully I can continue to work with this program I have never been more pleased with a purchase online then I am today with this product!

우연치 않게 블랙박스 복원에 관하여 검색 중 알게되었어요 할인 중에 구독해서 사용 했는데요
복원 기술이 너무 좋고 화질도 괜찮아서 매우 만족했습니다 앞으로도 문서나 이런거 복원에도 많이 활용 할 예정입니다~~~

THIS IS THE 2ND TIME THEY HAVE DONE THIS TO ME. I BUY A LIFETIME SUBSCRIPTION & IT STOPS WORKING. THEN THEY CLAIM I INSTALLED IT ON 5 OR MORE COMPUTERS ( I ONLY OWN 1) AND THEN TRY TO SCAM EVERYONE INTO WRITTING *5 STAR REVIEWS..."""""READ THEIR EMAIL ATTACHED BELOW AS IT TOOK UP TO MUCH ROOM TO TYPE """"""""

UPDATE I SEE ATTACHMENT DID NOT POST SO HERE IT WHAT THEY EMAIL THEIR CUSTOMERS AFTER SHUTTING DOWN THEIR LIFETIME SUBSCRIPTIONS.

"Dear customer,
Thank you for making contact.
5 devices means that the purchased product can be used on up to five iOS/Android devices, and 1 PC/Mac means that the software can be installed on one PC or Mac. If the program successfully identifies the device, it will consume one of the five available devices. However, you cannot delete an identified device.
If you change a new computer or reinstall the system (equivalent to a new computer), you will not be able to re-register your software because the registration code has exceeded the usage limit. Therefore, you will need to re-purchase the software with a different email address.
If you do not mind, you can submit a 5-star review of our services at this link and send me a screenshot, which will be appreciated. After confirming the validity of the review, we will provide you with a new license.
Here is the link: https://www.sitejabber.com/reviews/tenorshare.com
With sincere gratitude,
Tenorshare Support Team

OMG THEY ARE THE WORST TYPE OF SCAMMERS ---REALLY - "If you do not mind, you can submit a 5-star review of our services at this link and send me a screenshot, which will be appreciated. After confirming the validity of the review, we will provide you with a new license." UNBELIEVABLE