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Claim Your BusinessTennis Express has a rating of 2.93 stars from 640 reviews, indicating that most customers are generally dissatisfied with their purchases. Tennis Express ranks 2nd among Tennis sites.
I'm a huge fan of the new Adidas Barricades. Most comfortable tennis shoe I've worn in years. Tennis Express had a good selection of styles in my (somewhat) unusual size 13.5). Ordering on the site was really easy, and delivery was fast (shoes arrived in 4 days). Can't ask for much more than that.
Placed an order at their website, filled all required fields including shipping address, decide to pay by paypal, they ship for the wrong address, contacted them at the same day asking to correct their mistake; costumer service say they can do nothing as their system automatically switches the address in paypal purchases. Wouldn't it be nice if they tell their costumer about it or even better if they don't require a shipping address in their website since it useless.
Ordered a tennis racquet on 10-15 with one week for shipping. 3 weeks later it arrived and the strings were broken. How do you ship a racquet with strings untied? Sent it back and was told it would be re-strung and sent back in 5 days. 4 WEEKS now and I haven o racquet. Called 3 times, told it was on order, told i would receive a call and an email. Got NO return calls or emails. Every time I call, it is clear no updates on the purchase log is made. Stupid people. Poor quality. Poor service. Never again!
Products used:
None
Great place to shop for deals. Tennis clothing can be expensive. As a high school tennis coach, I'm always on the hunt for discounted items for the kids. I've added four rackets in the past year to my personal collection for the students to borrow, all purchased from clearance.
I'm a huge fan of the new Adidas Barricades. Most comfortable tennis shoe I've worn in years. Tennis Express had a good selection of styles in my (somewhat) unusual size 13.5). Ordering on the site was really easy, and delivery was fast (shoes arrived in 4 days). Can't ask for much more than that.
Products used:
Shoes
Placed an order at their website, filled all required fields including shipping address, decide to pay by paypal, they ship for the wrong address, contacted them at the same day asking to correct their mistake; costumer service say they can do nothing as their system automatically switches the address in paypal purchases. Wouldn't it be nice if they tell their costumer about it or even better if they don't require a shipping address in their website since it useless.
This company is very slick. Big banner all over site free shipping free returns over $50. Very fair. However when you go to return they then state you pay for shipping return because they deduct the cost of the shipping return from your original order that was over $50 before tax. They clearly state costs to get to the free shipping is $50 is pre tax, but never anywhere do they state cost minus tax and minus cost to ship back the return. Totally bogus.
I always buy my sneakers on line and every company I have bought from has free return shipping, certainly not minus a shipping cost to qualify for the minimum return cost of an item.
I recently purchased the Wilson Pro Staff RF97 Autograph Tennis Racquet from Tennis Express and it has quickly become my favorite racquet. The racquet is incredibly well-balanced, allowing me to generate plenty of power without sacrificing control. The 97 square inch head size is perfect for my playing style, giving me the ability to hit with precision and spin. The racquet's unique design and Roger Federer's signature on the side also make it a real standout on the court.
The shoes I ordered were not sent- they were a different colour in a different box and FAKE. Do not buy from this company.
Tip for consumers:
The company refuses to refund or give me anything back- they refuse to admit these are fake shoes.
Products used:
Shoes
Within 5 minutes of placing my order, I asked Tennis Express to cancel the order as I did not realize its free shipping did not include products over 7 pounds. The customer service rep stated that tennis balls did not simply fly to my home, so they charged for shipping them (I didn't think things under 7# did either, but...). I again asked to cancel the order. The only response was an automated email saying they would respond. They didn't. Instead, after a day, they sent me an "order shipped" notice.
Tip for consumers:
The banner of Free Shipping is quite deceptive. If you order more than 7# of product, you pay high shipping charges.
Products used:
I have purchased tennis balls, tennis racquet grips, and shoes from Tennis Express.
Had high hopes after my first order. Second time around I paid extra for 2-day shipping. They charged my card then sat on my order for a week. No communication. Not cool.
Tip for consumers:
Don't plan on receiving items any time soon.
Products used:
Rackets
Please stay away from tennis express. They are kind of cheaters. Low business ethics. They charge 9.95 dollars fir every item in the order by shipping them separately. Low business ethics.
Tip for consumers:
Stay away from this tennisexpress. They are kind of cheaters. They charge 9.95 dollars for every item they ship and they ship individually to get 9.95 shipping charge from every item. I think they make money from shipping.
Products used:
Shoes and visor
Very fun tennis shoes! I wear 8.5 in most of my tennis shoes with the exception of the Babolat Jet which is very narrow and requires a half-size increase. For the SoleMatch Control, I was concerned at first about the fit after reading some of the reviews. I ordered an 8.5 and the length fits fine (just a slight space in the toe box – my longest toe is the second one next to the big toe). It has a snug fit because of the rubber reinforcement on the toe box, so if you have an extra wide foot you might need to go a size up. I have a bunion on one foot that is always problematic for tennis shoes and at first, the shoe felt too tight with regular tennis socks. I used my thinnest socks on the first time out and the width worked fine after an hour on the court. Then I put a tennis ball in the toe box of each shoe during storage and it did the trick to loosen the area and now thick tennis socks work fine.
So the shoe takes a little break-in period. On the court, it provides great support, especially on pivots, quick stops/starts, and turns probably because of the rubber on the toe box. I'm partial to tennis shoes that feel close to the court, and these are good for fast or quick movers. The bottom line, is they are neat-looking shoes that perform well on the court but require some break-in. Would be nice if Addidas made the shoe in different widths.
Products used:
Shoes
Never again will I order from you. You shipped to the wrong address and you are unreachable to help fix it. Absolutely disgusting.
Tip for consumers:
I would love my money back or at least be compensated for the hassle of trying to find product and getting it shipped by a third party friend. Ugh!
Products used:
I ordered tennis shoes. But they got delivered to the wrong address. So disappointing.
Unreliable and cannot be trusted with your tennis needs. Customer service is incredibly rude. Will avoid it in the future
Ordered a pair of shoes from them Saturday before Memorial Day now it's Saturday after still no shoes. Or a update on them after emailing them twice. Would not recommend
Products used:
Shoes
They had exactly what I needed and at great prices! I Love not having to use Amazon:) super quick shipping too. I will def be ordering again, highly recommend!
Tip for consumers:
They have both great sale items & the newest top rated equipment. U will find all your tennis needs met
Products used:
Wristbands / sweatbands
My first experience has been a pleasure. Trust that will continue as my tennis needs increase! Good job!
Very impressed bought clothes for my daughters spent 132for 8items recieved 4out 8products which was great quality perfect fit by the time time I called customer service to check on remaining products I was informed they were not available but the full amount 48dollars was refunded to my account immediately Checked my account I got a full refund so fast customer service and very pleased with quality fit and my daughters were very pleased with fashion style of the outfits I did receive which is a plus for impossible to please teens.
Products used:
All products that I received
Cute little tiny tennis skirt for my grand... and a good price too... I'll be back when she grows out of this one... best quality and selection on line that I could find. You are bookmarked for me! :)
I ordered what was described as orange tennis balls on their website. The balls delivered were yellow, and delivered in an orange can. I reached out to customer service to request a refund and was told that I should have known they were yellow, and would offer no further assistance. Absolute misrepresentation and false advertising, as well as atrocious customer service.
Tip for consumers:
Look elsewhere. Deceptive practices.
Products used:
Tennis balls
Ordered a size 8 but it was not available so I got the 7.5. It was much shorter than a 7.5 in the other brands I normally wear (toe of shoe pressed down on toenails, impossible to wear them) so I have to return them. The New Balance court shoe is the go to for a lot of pickleball and tennis players in my area and hard to find locally so most of us rely on Tennis Express for their tennis/pickleball shoes and clothing. Had I known they ran shorter than my other shoes, I would not have ordered the 7.5 shoes. They are attractive shoes and well made, just too short.
Products used:
None; shoes returned
Excellent and prompt service by tennis express. I really enjoyed hitting with this tennis racket. Very easy to handle and control. My ground strokes felt really crips and smooth and my volleys were crazy good. Will definitely recommend and surely will be my next purchase. The only problem for me was the strings that the racket came with. I would mush have prefer using another strings on this racket. But overall a very good experience.
Thanks
Amauris Flores
We purchased NikeCourt React VaporNXT shoes and within two months they wore through both soles. TE was no help. They claimed they contacted Nike and it was refused. If you are a frequent player and want value for purchase I suggest going direct to manufacturer to buy and not deal with TE. The customer service sucks.
Easy order process and had more in stock than other sites this time... They had an older racquet I wanted at a great sale price.
Their customer service is very quick in responding compared to Tennis Warehouse. Make less mistake than TW but it's a bummer they don't match competitor's price. The strings that I use is a lot cheaper at TW and since they don't match it, I have to always go back to TW
Tennis express warranty was no help after my adidas tennis shoes Canvas cracked on both shoes after playing appropriately 8 times. Tennis express warranty manger David Trummer recommend reaching out to Adidas directly.
Welcome to Tennis Express! Our team of specialists is here to help you get the most out of your game. Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. For over a decade, we've welcomed customers from all over the w...
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