TemplateMonster

The company processed a refund so I'm good with them. They also gave me an offer for my trouble but I did not accept it after all the headaches.

Becky helped me find the templates was looking for. He/she was fast, knowledgeable and extremely helpful. Thanks alot for everything!

Thanks for your assistance Sandy. I'm coming soon as possible for purchasing web monstertemplate,

Jace quite quickly gave us answers to all our questions. But after that spent a few times more time trying to provide more help than we ever asked for, I don't know why... maybe some kind of a provision system I suspect? I had to try and end the conversation for quite some time.

They managed to fix the issue but it definitely took some time and I kept getting passed around to different tech agents when I initially had the issue (and contact support). The amount of times I had to repeat my issue to a new agent and constantly being moved around was a little frustrating.

This is the update: 2 weeks after I got that infamous phone call, I got another call yesterday from the same guy that tried to blackmail, who I nearly hung up on when I found out who it was, but this time he called to apologize and offer me $100 credit on their site and free hosting for a year. Based on what I had to do to get this, it kinda left a bitter taste in my mouth. Although, I have to give it to them, they didn't mention or suggest this time around that I take my reviews down. I really would have lost it if they tried that crap again. Don't get me wrong, I'm still pissed about what happened but, not that many companies offer compensation or even give a crap, but in saying that I would have preferred they do this earlier when I told them the problems I've had and asked many times for that refund. My final review to those that are thinking of getting a template from these guys is that, it is really just going to be the luck of the draw on some of these templates. I've bought 2 templates now from these guys and the first time went pretty smoothly with not much hassle but that was for my magento 1 where the code was quite a bit less complicated from what I understand and this time was the upgraded 2 called Ketty Fashion template.
I've looked up some of the elements on the template and it has a crap tonne of nice extras, It will take a few weeks for me to go through them and the customization ability is impressive but you'll need a few days of messing around with it to understand the full scope of what you can do. I'm no way taking away the focus of the glitches that I've experienced and that the techs at siteground has informed me about but I've looked at the cost of how much some of these functionalities cost on its own and it's pretty impressive they charged me $179 for this, and I've done my homework with companies like spotify, Volusion and a tonne of others all charge an arm and a leg. If you have a good financial backing for a website, then those I think are a good choice since its easier and less hastle but I wanted it all, a versatile website with costs that won't break my bank. Do your homework and if you decide to get a template from these guys, make sure you pay with Paypal, cause if something goes wrong, those guys have your back and you won't have lost everything, just your time.