I am used to use templatemonster support and what would i say is they always do excellent job! Specila thanks to Guillaume Dumas!
Rapid and accurate responses. Answered my questions with clarity and provided relevant resource information.
Really amazing - get instant advice and proper guidance about the themes, installation and customization.
Jace was really nice, she answered every question I had about the template I wanted, it is always nice to talk with a person that cares about us
So thanks for great helps, 10/10 performance, I think they gave the best service on the internet. All over the world in the meantime.
I was interested in the updates for featured templates and Becky was very patient and helpful with my future template needs. Thank you, Becky.
Great support, great team and great choice of website templates you can find online.
Loyal customer with over 8 years of using their services.
Your services are extraordinary. I am happy to have discussed with you. Have a blessed day and continue like that Madam. You are unique!
They gave me a good recommendation on which product suits me. They also make sure that their customers know how to use the product.
I've used their chat feature a couple of times and find their people a great help when looking for specific features in a template.
Worst Company to deal with!
I bought a monster 2 template and these guys drove me up the pole.
Their documentation is incorrect and the download link was also incorrect. On chat they explained that they woudl give me a different download link for the template. To make matters worse, they gave me a configuration for the php. Ini file that did not allow their own template to be uploaded. After several changes via the hosting partner bluehost (also suggested by template monster as a partner) funny they take 5 hours to answer a ticket!
I finally used the web to figure out how to upload the template directly onto my new hosting service. The new template was extracted and lo and behold it need plugins that just dont seem to get installed!
When I contacted the chat channel on template monster Ivy informs me that I shoudl try re-uploading the template manually and that the issue needs time. Oops! It is their policy to frustrate you for 36 hours so you can buy their installation package where they would not misguide themselves on the mess they create.,
When I asked for my money back they said they would arrange a call back in 3 hours! Its 1:20 a.m. in India and he/she expects me to be awake to listen to their garbage about how pathetic their service can get and can get worse.
I had a great conversation with one of your staff called Lori, it was very helpful, i got what i was looking for.
Thanks for Template monster
She was highly efficient and patient with my questions. I feel safe and assured in setting up my website!
Simon was so very helpful and answered everything I needed to know, in real time. Very impressed so far
Caroline is a very nice person, I got help and advices which I needed. Very fast reply on questions.
Lori and Luigi have have been very patient and helpful with all my questions pre sale.
Thanks so much
Best help and service, lori helped me to understand and select the correct product related to my need,
Thanks
The wordpress template is very functional, complete and very organized, ideal for a lot of content but well organized.
I got all the technical support from Sandra Kim. Really am happy and made my site as I want like
Thanks Sandra
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pawan,
Thank you for sharing your experience. We're really sorry it's negative. At this time we're doing our best in order to assist you.
Please check updates in the ticket EZV-187-75796. We do apologize for any inconveniences.
Thank you for your patience and cooperation.
Best regards,
TemplateMonster