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Telestial

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Dennis C.
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0 helpful votes
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You've gone to some trouble to make a complicated transaction as simple and straightforward as it might be.
It turns out that I should have chosen an international plan with my existing carrier instead of using your services, but that's because text messages sent to my "regular" phone number are part of a multi=factor authentication scheme for systems I need to access. Not your fault, and I should have realized from your service description that I'd run into this problem. But that's why I won't be using your services on subsequent trips.

Date of experience: July 11, 2019
Anthony N.
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This will be my third time using this service in Europe. Last time I tried another company to compare and I am back because this is the best service I have found for Europe outside of having an international plan for a US based phone number...which allows calls from home at normal rates.

Date of experience: August 25, 2019
Stefan Z.
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I wasn't able to add voice minutes to my order, everything else is fine.

Also, the example for how to dial a number was incorrect on your instruction sheet. It stated 001-country code (in your example Australia). It should be 00-country code.

Also, nowhere was stated what the per minute charges are for phone calls.

Thank you for reading.

Stefan

Date of experience: December 28, 2018
Richard M.
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Talked with Support before purchase, excellent service.

I didn't receive my package on time. It stayed at a Post Office in Ma for 4 days, making the delivery date late, but still received it intact.

Date of experience: April 21, 2020
Frank F.
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Ordering is easy...
April 2, 2019

Ordering is easy...let's hope it works. Ironically, when I called customer support with some questions, the quality of the phone connection was terrible.

Date of experience: April 2, 2019
Dennis C.
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Going back and forth between onesimcard and telestial websites confusing. I was also disappointed to lose all the cash value on my old phone card that in the past was transferred each time I got a new card

Date of experience: August 1, 2018
Sue M.
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Had a hard time finding whether zone B included A, and if C included A and B. Did find it. Tried using some promotional codes I found online, but none worked. Otherwise, all good. Used online chat to answer a few questions and that went very well.

Date of experience: August 16, 2018
AMK R.
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The SIM card came quickly and reflected my purchases of extra phone time and a data bundle. BUT I sent an email (via the website) to Customer Service 4 or 5 days ago and I still don't have an answer! I need that answer before I travel in order to use my phone in Europe. I'm obviously going to have to try to reach Customer Service by phone--and I hope I'll get a prompt and helpful answer.

That's why I've downgraded Telestial from 5 stars to just 2.

Date of experience: May 31, 2018
India
15 reviews
8 helpful votes
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So good
July 22, 2018

It is the good sarvesh and fast delivery so good nice product and good quality and low price and my experience with the company is very good

Date of experience: July 20, 2018
Willam B.
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Very easy processing order
February 9, 2018

Very easy processing order. Quick shipping. Great rates for Calls, Texts and Data when travel internationally. I have already used it in Europe and it works great. Thank you.

Date of experience: February 9, 2018
Greg S.
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I'm in Europe and they are working well
April 27, 2018

I'm in Europe and they are working well. So glad that I got these in the U.S. so we were in business as soon as we landed and did not have to spend our vacation time looking for SIM cards.

Date of experience: April 27, 2018
H D.
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Easy and fast ordering
August 5, 2018

Easy and fast ordering. Clear and simple web site. Chat option nice but not needed after becoming famIliar with the site and options. Trust activation in UK and use there and in Norway is as easy.

Date of experience: August 5, 2018
Melinda M.
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Shopping Telestial was easy, the online help was informative, and delivery of the SIM card was speedy. I have yet to install the new SIM card, yet a similar SIM card that I had purchased from Telestial for an earlier international vacation worked flawlessly. I recommend Telestial for international SIM cards.

Date of experience: April 27, 2018
Maria C.
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Site has very comprehensive explanation of terms and services for each SIM card. Instructions on how to start using it very very user-friendly.

Date of experience: April 4, 2018
Ashlee L.
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Call and talk to customer service before I called and ordered and they were amazing your chat online was perfect

Date of experience: May 27, 2018
Luciano S.
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I really liked the explanation of each plan for each sim card and the convenience for each package. The interface of the web is very good. Thank you.

Date of experience: May 19, 2018
Jeffry A.
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I had great help with an on-line chat prior to purchase

Date of experience: September 3, 2019
Angela J.
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I haven't traveled abroad yet, but the shipping was quick and the instructions are clear.

Date of experience: May 25, 2018
Rachel B.
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I actually haven't tried out the product yet
March 15, 2018

I actually haven't tried out the product yet. I will activate around the end of March.

Date of experience: March 15, 2018
Thomas W.
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So good so far
March 17, 2018

So good so far. Hope installing sim card is as easy

Date of experience: March 17, 2018

Overview

Telestial has a rating of 3.8 stars from 66 reviews, indicating that most customers are generally satisfied with their purchases. Telestial ranks 204th among Mobile Accessories sites.

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123 reviews