You've gone to some trouble to make a complicated transaction as simple and straightforward as it might be.
It turns out that I should have chosen an international plan with my existing carrier instead of using your services, but that's because text messages sent to my "regular" phone number are part of a multi=factor authentication scheme for systems I need to access. Not your fault, and I should have realized from your service description that I'd run into this problem. But that's why I won't be using your services on subsequent trips.
This will be my third time using this service in Europe. Last time I tried another company to compare and I am back because this is the best service I have found for Europe outside of having an international plan for a US based phone number...which allows calls from home at normal rates.
I wasn't able to add voice minutes to my order, everything else is fine.
Also, the example for how to dial a number was incorrect on your instruction sheet. It stated 001-country code (in your example Australia). It should be 00-country code.
Also, nowhere was stated what the per minute charges are for phone calls.
Thank you for reading.
Stefan
Talked with Support before purchase, excellent service.
I didn't receive my package on time. It stayed at a Post Office in Ma for 4 days, making the delivery date late, but still received it intact.
Ordering is easy...let's hope it works. Ironically, when I called customer support with some questions, the quality of the phone connection was terrible.
Going back and forth between onesimcard and telestial websites confusing. I was also disappointed to lose all the cash value on my old phone card that in the past was transferred each time I got a new card
Had a hard time finding whether zone B included A, and if C included A and B. Did find it. Tried using some promotional codes I found online, but none worked. Otherwise, all good. Used online chat to answer a few questions and that went very well.
The SIM card came quickly and reflected my purchases of extra phone time and a data bundle. BUT I sent an email (via the website) to Customer Service 4 or 5 days ago and I still don't have an answer! I need that answer before I travel in order to use my phone in Europe. I'm obviously going to have to try to reach Customer Service by phone--and I hope I'll get a prompt and helpful answer.
That's why I've downgraded Telestial from 5 stars to just 2.
It is the good sarvesh and fast delivery so good nice product and good quality and low price and my experience with the company is very good
Very easy processing order. Quick shipping. Great rates for Calls, Texts and Data when travel internationally. I have already used it in Europe and it works great. Thank you.
I'm in Europe and they are working well. So glad that I got these in the U.S. so we were in business as soon as we landed and did not have to spend our vacation time looking for SIM cards.
Easy and fast ordering. Clear and simple web site. Chat option nice but not needed after becoming famIliar with the site and options. Trust activation in UK and use there and in Norway is as easy.
Shopping Telestial was easy, the online help was informative, and delivery of the SIM card was speedy. I have yet to install the new SIM card, yet a similar SIM card that I had purchased from Telestial for an earlier international vacation worked flawlessly. I recommend Telestial for international SIM cards.
Site has very comprehensive explanation of terms and services for each SIM card. Instructions on how to start using it very very user-friendly.
Call and talk to customer service before I called and ordered and they were amazing your chat online was perfect
I really liked the explanation of each plan for each sim card and the convenience for each package. The interface of the web is very good. Thank you.
I had great help with an on-line chat prior to purchase
I haven't traveled abroad yet, but the shipping was quick and the instructions are clear.
I actually haven't tried out the product yet. I will activate around the end of March.
So good so far. Hope installing sim card is as easy
Telestial has a rating of 3.8 stars from 66 reviews, indicating that most customers are generally satisfied with their purchases. Telestial ranks 204th among Mobile Accessories sites.