TelestialReviews 66

Talked with Support before purchase, excellent service.

I didn't receive my package on time. It stayed at a Post Office in Ma for 4 days, making the delivery date late, but still received it intact.

I had great help with an on-line chat prior to purchase

This will be my third time using this service in Europe. Last time I tried another company to compare and I am back because this is the best service I have found for Europe outside of having an international plan for a US based phone number...which allows calls from home at normal rates.

Ordering is easy...let's hope it works. Ironically, when I called customer support with some questions, the quality of the phone connection was terrible.

I wasn't able to add voice minutes to my order, everything else is fine.

Also, the example for how to dial a number was incorrect on your instruction sheet. It stated 001-country code (in your example Australia). It should be 00-country code.

Also, nowhere was stated what the per minute charges are for phone calls.

Thank you for reading.

Stefan

Had a helpful conversation with an agent over the phone - he clarified some things for me

I have shipped my unopened order back because I can not use it on my new mobile phone.

Had a hard time finding whether zone B included A, and if C included A and B. Did find it. Tried using some promotional codes I found online, but none worked. Otherwise, all good. Used online chat to answer a few questions and that went very well.

Easy and fast ordering. Clear and simple web site. Chat option nice but not needed after becoming famIliar with the site and options. Trust activation in UK and use there and in Norway is as easy.

Going back and forth between onesimcard and telestial websites confusing. I was also disappointed to lose all the cash value on my old phone card that in the past was transferred each time I got a new card

It is the good sarvesh and fast delivery so good nice product and good quality and low price and my experience with the company is very good

Was a little confusing at first, until I called the customer service.

The website was clear and easy to use, great online chat help as well.

So far so good -- will see when the card arrives and I travel with it

Call and talk to customer service before I called and ordered and they were amazing your chat online was perfect

I haven't traveled abroad yet, but the shipping was quick and the instructions are clear.

I really liked the explanation of each plan for each sim card and the convenience for each package. The interface of the web is very good. Thank you.

I'll be completely happy when it all works. :)

I had to place 3 orders to send to 3 different addresses and it is a little hard to tell the orders apart, except for the order date. An order number associated with the orders would help.