Down with little reason
They took away their phone support, absolutely no option to pay for it either. My site went down hard, no warning, due to a "power outage". So I guess "Multiple Redundancy" doesn't mean much. I asked them to move my vps to the east coast, "no problem" after the power outage! I'm not happy. I am definitely looking for another solution. After s
everal hours, the only response they can give me is that there is no new news about the "power outage". This (edit: I was upset and said "stupid". I didn't mean that about ratepoint, they seem legitimate, I'm sorry I associated ratepoint with tektonic. I didn't realize that ratepoint was more than just an app on tektonic's site. sorry ratepoint!) ratepoint app wouldn't let me submit my review with 0 stars, so if you see my little star, please take it away for me!!!
My response to "now that things have cooled down":
Definitely, my opinion is even worse. It took many many tickets just to get my dns straightened out. I had to paste into a ticket proof that their dns was wrong, cause their tech support kept closing my tickets saying they fixed it. Tektonic = Fail
Oh, and another thing, you can't blame this on Colo4. I'm not sure of the exact situtation and every detail, but from what I gathered, Tektonic is a customer of Colo4. Colo4 said that the customer should have requested their equipment to be powered from both A and B power feeds, then this would have never happened. But this goes beyond the Outage, Tektonic's support and customer service is terrible.
Tektonic "Terminated" my account because I wrote this review! I've contacted the BBB
Customer Questions & Answers
Did You Find This Page Useful?
Business owners: What’s your side of the story?
Manage your business