- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
TekTonic has a rating of 4.8 stars from 107 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TekTonic most frequently mention customer service, dedicated server, and long time. TekTonic ranks 3rd among Online Security sites.
No critical highlights yet
Five Years, No Worries It's been so long since I logged in to my control panel that I've had to search my really old mail for my password, not to mention I didn't recognize the site at all (seems I only log in once year). It's actually a good thing - the best servers are those that you don't even notice, because they never give you problems. Their tech support works real ly fast, and I don't have any complaints at all :)
I've been a customer for TekTonic for several years, I have 3 VPS's with them I found out today they logged into my VPS and commented out a very important process, a process that has been running for years, which killed my DNS server and affected over 30k domains. I had no notification they did this, I found out when everything went offline. Very unprofessional. Do not trust them with anything important.
Down with little reason
They took away their phone support, absolutely no option to pay for it either. My site went down hard, no warning, due to a "power outage". So I guess "Multiple Redundancy" doesn't mean much. I asked them to move my vps to the east coast, "no problem" after the power outage! I'm not happy. I am definitely looking for another solution. After s
everal hours, the only response they can give me is that there is no new news about the "power outage". This (edit: I was upset and said "stupid". I didn't mean that about ratepoint, they seem legitimate, I'm sorry I associated ratepoint with tektonic. I didn't realize that ratepoint was more than just an app on tektonic's site. sorry ratepoint!) ratepoint app wouldn't let me submit my review with 0 stars, so if you see my little star, please take it away for me!!!
My response to "now that things have cooled down":
Definitely, my opinion is even worse. It took many many tickets just to get my dns straightened out. I had to paste into a ticket proof that their dns was wrong, cause their tech support kept closing my tickets saying they fixed it. Tektonic = Fail
Oh, and another thing, you can't blame this on Colo4. I'm not sure of the exact situtation and every detail, but from what I gathered, Tektonic is a customer of Colo4. Colo4 said that the customer should have requested their equipment to be powered from both A and B power feeds, then this would have never happened. But this goes beyond the Outage, Tektonic's support and customer service is terrible.
Update 1
Tektonic "Terminated" my account because I wrote this review! I've contacted the BBB
Gain trust and grow your business with customer reviews.
