Tektonic is rock solid
Support in under 30 seconds for almost any problem, they always seem happy to help. Instead of being cold and impersonal, like most hosting support out there, I feel like they do their best whether I'm paying for "premium" support or not. I'm currently running their third dedicated server plan, loving it. Really nothing negat
ive I can think of

Being in the IT business for almost a decade, I have NEVER encountered ANY service provider with
this level of reliability. The Tektonic support team know their stuff inside out, respond to any service related requests or issues almost immediately, and best of all, the service / cost ratio is unbelievable. This is by far the BEST VPS provider I've
ever dealt with, and I'm sure my company will remain their loyal customers for a long time

I've used many hosts and a number of other VPS solutions and I can honestly say, TekTonic have
been superb! Today they increased RAM and disk space for each plan they offer and they passed those increases onto existing customers too! This is something I have rarely seen happen!
Kudos to them from a VERY satisfied and happy customer! I would rec
omend them to anyone

I can't say enough about Tektonic's customer support
Absolutely FANTASTIC. Every time I had a problem they were super nice worked it out for me every almost on the spot. And the times I had more serious problem (through no fault of theirs), they went way above and beyond what they had to do to help me Any other place would have just said "we're ver
y sorry about your problem, but there is nothing we can do"
And as far as reliability and performance - flawless. I've recommend them to friends who now use them, and have much the same to say about them. You can't go wrong with these guys

A company with a good product range and competitive prices
Their forums are frequently monitored by employee's and threads are usually promptly replied to.
The technical knowledge of their support staff is questionable with completely different answers to the same question have been received more than once.
Their public monitoring report (ht
tp://www.hyperspin.com/publicreport/90500/20517) is misleading. Instead of monitoring whether or not customers' servers are available (i.e. service uptime), they monitor whether or not their server are listening on port 22 (ie server uptime)
Tektonic's heart is in the right place, they just need to improve in a few area's before I'd consider deploying commercial web sites with them

Judging from my experience with other hosting providers, TekTonic is a superior company
I've been with them for a couple of years now, and they have definitely become a lot more mature in terms of keeping their customers informed when things happen and handling situations efficiently. Other hosting providers' service usually degrades as they grow;
TekTonic learns and improves. A+

Great Tech Support!
Hello,
I am a customer,China based. I mainly use Live Chat to get support. I switch my VPS from Ubuntu to CentOS and upgrade to UM2 for I need use their CPanel service. I impressed by their Rapidly, Professional, Friendly, Detail oriented and so on Really 7 X 24!!!. I am very happy to write review here. And I will transfer my other webhosting to he
re. Hope my comment is useful

I've been a customer for TekTonic for several years, I have 3 VPS's with them
I found out today they logged into my VPS and commented out a very important process, a process that has been running for years, which killed my DNS server and affected over 30k domains. I had no notification they did this, I found out when everything went offline.
Very unprofessional. Do not trust them with anything important.

Its been approx 5 years since i am with tektonic. Im running a hosting company. The most i love about tektonic is thei customer support all the time they are online and ready to take the problem seriously.
They help alot.

Price is also reasonable and its the best value that u get for ur money.

Bestest hosting company i have ever come across. Keep it up guys.

Fast servers
True full root access. Friendly support staff that responds quickly. However, I had problems with non-functionality of mail servers, and later what seemed to be a problem with their DNS servers. They responded quickly, but after a few contacts they remained unable to resolve the problems. Since I was paying only for unmanaged VPS
access, it wasn't fair to keep bothering them, but I wasn't able to use the service (need e-mail). So, I had to cancel the account. The kicker was that when I posted an account of my experiences on a webhosting talk website, I was flamed repeatedly by someone who I later learned was tektonic's company president. While I understand his desire to save face and defend his employees, it was not (in my opinion) the most professional way to deal publically with an unsatisfied customer

3 years of excellent service...
It's been almost 3 years since I've been doing business with Tektonic and yet they had provided me a best service then other VPS companies I've dealt with.
I believe, they do deserve to have some of my time to write this review, so thank you very much Matt & Tektonic.
Best wishes,
Ahmed Nitul :)
www.nitul.net

Matt Ayres and his team of network professionals give you one of the best deals in the industry
Their virtual servers give you enough processing power to run your websites at a fraction of the cost (and carbon footprint) of a hardware dedicated server. And because they don't force you to pay a year up-front, you can test-drive their plans very affo
rdably. Highly recommended

I have been with tektonic for YEARS now, I just upgrade the server as needed, the costumer
support is great, there's always someone there to help, I jumped over many providers since I started my business back in 1999, now more than 10 years later, I have to say TecTonic is the best one I have found, Thank you guys specially Bruce, kudos on a well do
ne job

I have to say the Tektonic team rocks! I am not by any stretch a Linux guru and the team helped me make sure my VPS was up and running. I have to say Sam was awesome to work with and super helpful to get me going. The small is more than a value, and would say if anyone has any questions about service I would be happy to point them in the right direction.

Thank You Sam and Tektonic!!

I was using this service for > 3 years (Unmanaged-1 plan)
Excellent uptime and support.
Bandwidth and CPU where never a bottleneck.
But their policy is too restrictive for me and now I'm moving to another VPS hoster...
Good luck.

Perfect Service - Perfect Price - 7x24 Support - Excellent Peoples !!!! more then 4 years i am working with them without any problem Thanks for everything.....

Simply outstanding - over and over again.
Prospective customers - you can't go wrong with these guys.
Excellent Tech Support.

I had experience with dozen of shared hostings and 2 VPS hostings before
I'm with Tektonic for almost 2 years and can say that it's my best hosting experience ever. I'm not very demanding featurewise (specially in case of VPS, where you already have full control on the system), but the price is unbeatable and service stability is excellent. I had t
o fill only 2 support tickets in 2 years: one billing issue and one service outage. Both were quickly answered and resolved.
One point to improve: I'd like to see detailed info on ongoing technical problems, not only server status (OK/DOWN)

TekTonic is THE BEST VPS hosting company I have found so far
Their price/performance/reliability was the main factor for my decision about *******@TekTonic.
Their technical support will never let you down in fact their responses are quick, accurate and helpful.
If you're looking for VPS TekTonic is your best option!

I've been with tektonic for nearly a decade. My services are continually being squeezed more and more, while the price stays the same. They simply can't - DONT - compete with others out there.

Outstanding support
Patient, knowledgeable, precise and quick.
Makes my outgoing ISP no names mentioned - there names x&x - where x is a number of your choice)look like the Bozos they are.
Congratulations TEKTONIK for doing it well!

I've never had an issue with your support team
Most every time, my questions were answered and problems solved. As long as the customer service remains so good, I'll continue as your customer. Thanks alot, Angela

The support is rock solid and my issue is addressed in under 30 seconds!
Impressive! Recommended! =D