website thubmnail of TeamFanCave
How would you rate TeamFanCave?
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New Jersey
1 review
1 helpful vote
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Horrible Customer Service
December 17, 2024

Received a box of top loaders that were opened and covered in dust or dirt contacted this company with pictures. Rodney claimed that was my fault. I would assume he was the one that packaged the product with his assumptions. He has to be the most condescending person. He did credit half of the order but it was useless being that I couldn't even use the top loaders from how it was packaged. To ship it back was almost half of what the order was worth. Will never buy from these people again.

Date of experience: December 11, 2024
Pennsylvania
1 review
0 helpful votes
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Customer Service
April 7, 2021

I purchased a Miami Dolphins backpack for my grandson. When we received it we realized it was too small for what he needed. I contacted the company about returning it and they responded within 24 hours of my email that they were crediting my account and that I did NOT need to return the merchandise. They could have not been easier to work with... really GREAT customer service!

Date of experience: April 6, 2021
New York
1 review
0 helpful votes
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Great quality college spirit gear. Bought a whole variety for my son on his commitment to his college. Great quality items. When we had a question regarding an item, customer service replied immediately with great care. Will definitely be shopping here again!

Date of experience: May 4, 2021
Florida
1 review
0 helpful votes
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#1 TN Titans Fan
July 16, 2021

I purchased the TN Titans cheese board accidentally twice and contacted seller to return the item and to my surprise, he responded promptly with a refund and purchase options. I've never experience this type of professional courtesy and wanted to thank Rodney publicly for his generosity. He is a good servant to his products, customers and self and truly a blessing. I have purchased from his company in the past and will definitely order from him again.

Date of experience: July 14, 2021
Arizona
1 review
1 helpful vote
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The products were as described. But the Customer Service was one of the best I have come across within the last year. They handled my special request the very same day I requested it. Did I forget to mention this was on a Sunday. Hats off to the Teamfancave customer service & shipping staff for a job well done. Good customer service has become a lost art but not a Teamfancave.

Date of experience: March 28, 2021
Poland
5 reviews
0 helpful votes
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Things for football fans
November 30, 2021

If you're a true football fan then you have to pay attention to this service actually. I am a true football fan and I can't imagine my life without football. I believe that if you're loyal to something, then you must have to express this loyalty. So, I have decided to acquire some of the staff from my favorite football team. I ordered here backpack and couple of t shirts. Everything was quite fast and i din't have to wait for centuries in order to get my purchases. I guess that th customer support here is pretty responsive and polite.

Date of experience: November 29, 2021
Idaho
1 review
1 helpful vote
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I was able to get some mini helmets I had been looking for all over. They were quick to ship and when there was some confusion on the order contents, they clarified and responded very quickly. Extremely happy.

Date of experience: October 18, 2021
Austria
6 reviews
1 helpful vote
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I'm not a fan of baseball however my close friend is. So, I have decided to make a surprise for him on his birthday. I tried to find various things about baseball and various souvenirs. I surfed the whole internet and I was doing it for the whole, but my final destination was this website. There are plenty of trinkets which are created specially for baseball fans. I asked customer support to help me with things to gift to my friends and they helped me a lot actually. I ordered some things and the shipping was pretty fast. I gifted these things to my lovely friend and he was very delighted. It was the best gift for him, and this is the best service for buying goodies.

Date of experience: December 2, 2021
Poland
4 reviews
7 helpful votes
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Cool
December 16, 2023

Teamfancave.com has undoubtedly become my go-to destination for all things game day and tailgating. As a fervent sports enthusiast, discovering Team Fan Cave has significantly elevated my fan experience.

Date of experience: December 14, 2023
Ohio
1 review
0 helpful votes
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Totally appreciate the honesty and help of this seller, they could have sold me decals that were completely different from the stock photo like umpteen other sellers on the internet have done but they responded to my msg and canceled the order and suggested a good place for me to find the exact decals that I need. There needs to be more decent, honest, and helpful businesses like this one on the internet

Date of experience: May 22, 2021
Wisconsin
1 review
0 helpful votes
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I ordered a cute necklace for mother's day and i emailed asking if it would arrive on time and the seller contacted me same day and upgraded my shipping. It arrived in plenty of time and is a very cute official NFL peice of jewelry. I'm very grateful

Date of experience: May 9, 2019
Ohio
1 review
2 helpful votes
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Wtf!
July 29, 2020

How can anyone trust this bs site/fake co?. I own a company, and have a address and phone # for customers to access!. Why the fu$@ dont they?. Cuz its a bs site!. Dont order or your an a$$hole!. Who ever is giving 5star reviews either works there or helps run this pos site!. My order was wrong and missing pieces!. And they shipped it that way!. Thats what you call a scumbag bs co.!

Date of experience: July 29, 2020
Texas
1 review
1 helpful vote
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I purchased 7 sport card display cases, but bought the wrong size by mistake. Their return process was the easiest i've ever seen and far surpassed my expectations.

Date of experience: March 29, 2021
South Carolina
1 review
7 helpful votes
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Not Happy
January 20, 2019

My son made a purchase from this website in December. The order still hasn't been received. I have sent multiple emails that have gone unanswered. There is no phone listed to call this company nor was he provided with any tracking info, so I can't even track the package. I will not be allowing him to do business with this company again. He's only 15 and he used his own money and now has nothing to show for it.

Date of experience: January 20, 2019
New Mexico
1 review
2 helpful votes
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Im extremely happy with the U of Miami dangle earrings I ordered. They are fun and lightweight so they will be perfect for showing spirit at sporting events. The postal service messed up delivering my order and Fan Cave fixed it. I got my earrings in time to give them as gifts at an out-of-state family function. Thanks, Fan Cave!

Date of experience: November 15, 2017
Texas
1 review
0 helpful votes
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Purchased 100 mini snap tites and was impressed about the price and quality. Shipping took only 2 days! I already have put card in the snap tites. Will do business again!

Date of experience: October 2, 2020
Michigan
2 reviews
0 helpful votes
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Team Fan Cave is a small family business in Michigan. All orders ship out within one week and once enroute you will receive an email with usps tracking #
As a Shopify merchant store all transactions are 100% safe. All items sold are official licensed merchandise.

Date of experience: June 14, 2017
Missouri
1 review
0 helpful votes
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Great Company!
August 2, 2021

Totally surprised with their incredible communication with me about a product and a return of an item. They handled it with such professionalism and satisfaction. I will be shopping with them again!

Date of experience: August 2, 2021
Ohio
1 review
0 helpful votes
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Item shipped was the wrong item, no big deal, it happens. They did send the correct item asap to correct the mistake. Very easy to contact and made things right. Fabulous experience with this company!

Date of experience: May 3, 2019
Texas
1 review
0 helpful votes
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I am not paid to leave this 5 star review. I ordered a cup from another site. Got the wrong cup 3 times. Got the right cup on the first order. Thank you very much.

Date of experience: May 4, 2023

Overview

TeamFanCave has a rating of 2.6 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. TeamFanCave ranks 16th among Jersey sites.

service
8
value
6
shipping
7
returns
5
quality
7