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Tasca Automotive Group has a rating of 1.6 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tasca Automotive Group most frequently mention customer service, live chat, and order number problems. Tasca Automotive Group ranks 875th among Auto Parts sites.
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No positive highlights yet
Well received by Chris at the check in desk. He did a great job. Very sharp about his job. Excellent.
Wrong parts sent. Their website is a joke and chat doesn't work. They must be one of the biggest automotive scam places out there due to all the complaints.
Ordered a part 2 weeks ago. Quick to take money. No status updates about my order.
Sent email several times. No response. Called company. No response
Used their live chat today and finally got a response. Was told my order has yet to be processed. Customer service rep prossesed my order while I was chatting with him.
Now I wait and see what happens
Tip for consumers:
Expect very slow response and customer service
Products used:
Automotive parts
Hi my name Lavenia Lewis, I order a part that I just received sunday 3/20/22. I order a Bug Deflector for a 2021 kia forte ok that's what I put in for when placing my order they sent me one for a 2019. That's not going to fit. LAVENIA LEWIS, so I need to reorder the one for a 2021 kia forte.
My order ******* for some Volvo floor mats was ordered 18 April... Have called and emailed twice. A delay can happen but failure to respond *even once* to my calls and repeated emails reeks of indifference and lousy customer care. Waited 1/2 hr on a call before giving up. Site says my order is 'processing' what does that mean? Please let me know where the parts are at and when I can expect them.
Ordered parts for my 2004 Thunderbird, received email that order is processing. 7 days later received email parts are special order would ship in 3-5 days will notify me. 5 days I send two emails ask about update, no response. I then tried to call 2x no one answered. Called 1x left request for call back, again nothing. Have no idea what is going on with order, sad way to operate a business Thought Tasca was a big well run business does not seem to be the case. Stick with your local ford dealer.
Hi, Dan - We apologize for your troubles contacting us. As we've tried to communicate with our customers on our website and in order confirmation emails, our team is extremely overwhelmed with online orders, phone calls, and emails. If you have sent emails, the team will definitely respond to them as they get to them in the queue - but please note that we're several days behind in email response right now. Thank you for your patience.
I have revieved the order *******.
But there was only one ******* Trans Mount in the package!
That was the only item in the box.
Where are the other components ordered?
According to the delivery note, all components should be in the package. However, it´s only one Trans Mount *******.
I have also already payed the taxes for all parts.
Please send me the remaining components.
Best regards
Christoph Kreis
On June 13, I ordered 4 ENGINE PISTON RINGS #******* on Ebay. Until this day, I have no information about my order... no tracking, no feedback, nothing. I called CS and no one answers my call. I've sent messages without response, write an email and no response as well. So I am lost! Only waiting the last day for delivery to cancel this order!
Waiting for almost 3 weeks for an order to arrive. Parts are ordered and arrived from volvo dealership to tasca warehouse. Unfortunately customer service says it sits in tasca warehouse longer than usual to be shipped out. Had i known it would take 3+ weeks i would not have bought from tasca even if i saved a few dollars. My car sits idle while i was hoping to work on it on thanksgiving break. Now i have to take time off work that i could have used during the thanksgiving break. AVOID Tasca parts. No apologies given by customer service
Good afternoon James,
Reading thru your order it is apparent we dropped the ball on this one. I took a look at the handling of this and determined that we just plain messed up. We do work very hard to provide a worry-free buying experience, but - being human - we occasionally miss the mark. Please accept our apologies for this. I will be asking our team to process a refund for the shipping fees on your order. I know it does not make it perfect, but I hope it will take some of the sting away.
Very best,
Michael
Good afternoon James,
Reading thru your order it is apparent we dropped the ball on this one. I took a look at the handling of this and determined that we just plain messed up. We do work very hard to provide a worry-free buying experience, but - being human - we occasionally miss the mark. Please accept our apologies for this. I will be asking our team to process a refund for the shipping fees on your order. I know it does not make it perfect, but I hope it will take some of the sting away.
Very best,
Michael
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Hi JW - Thanks for contacting us with your issue. I've forwarded your concerns and your Order # to our Customer Support team. Unfortunately, due to COVID-19, our team is short-staffed at the moment and experiencing unprecedented volumes of calls and emails right now. Someone will definitely get back to you with more info on your order. Thanks for your patience.