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Montana
2 reviews
1 helpful vote
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No meat
September 8, 2023

It's very sad the meat you DONT get in a hard shell taco less than 1/2 " then all lettus and tomato. It's just sad.Taco bell should be ashamed of there corporate rules! Check it out next time.Belgrade, mt

Date of experience: September 8, 2023
Texas
1 review
0 helpful votes
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Taco bell sucks
February 26, 2021

I just went to taco bell a
In Wichita Falls on Kell and ordered three burrito supremes with steak meat. Not only was my food cold but the burritos were poorly made but it was thrown together. I'm extremely pissed that location needs to be closed. Poor customer service and cold food just awful. If you ask me I will no longer spend my money with any Taco bell establishment. Y'all get a big fat $#*! you from me. Only reason I'm taking one star is because I have to.

Date of experience: February 26, 2021
Michigan
6 reviews
9 helpful votes
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I went through the drive through with my girlfriend (Sydney). We simply wanted two tacos, one for each of us. When I was trying to order, the lady taking my order kept laughing and talking to her other coworkers. I'm surprised she managed to even get our order right. When we got up to the window, the lady was basically ignoring us and talking to two other girls there. After three minutes, I kid you not, of waiting, we finally were able to pay. We had to wait even longer for the food. I saw these same girls laughing and throwing stuff at each other like this was school recess! In my opinion, this was very unsanitary and unprofessional. Then, after about ten minutes of waiting, these girls finally gave us our food, which by then, was cold. We didn't even bother going back in there, these ladies need to be fired, and stop wasting other peoples' time!

Date of experience: June 28, 2022
Washington
2 reviews
0 helpful votes
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RIP off
December 21, 2022

I got the beef chalupa dinner at the drive-thru the chalupa shells were not even half full and they forgot the sour cream. The hard taco shell with stale on each item I had two pieces of tomato and a small pinch of cheese mostly the white lettuce that hard bitter lettuce was abundant. The iced tea was watered down it tasted like sugar water I will never go back there.

Date of experience: December 21, 2022
Wisconsin
2 reviews
0 helpful votes
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Disappointed
August 6, 2022

Regarding Taco Bell at 76th and Rawson in Franklin, WI. West side doors locked to parking lot even though business was open for in-person seating. They said they lost the key, but there was no sign directing the customer to the north door. No customers were sitting inside. Was told they were not allowed to post any signs on the door. Friendly service. Food was as expected from a Taco Bell.

Date of experience: August 4, 2022
Vermont
1 review
0 helpful votes
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Taco sauce was rancid
August 29, 2021

I like Taco Bell, but since it's combined with KFC the quality is terrible. The taco shells taste like it came out of a store bought mix. This last time was the last straw. It was hot for 3 days out. I went to get a Taco supreme meal and the sauce tasted rancid. I can't look at another Taco Bell sign anymore. Terrible.

Date of experience: August 29, 2021
Texas
3 reviews
0 helpful votes
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Good enough
December 20, 2021

This site is "good enough", because it has a lot of things but not all the items it could have but yeah it is a trusted website you can look at the menu and that is mostly what people would like to see before they go and overall it is a good website

Date of experience: December 20, 2021
India
4 reviews
0 helpful votes
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Customer support
December 1, 2020

Prices have risen dramatically, but we do have the country's highest minimum wage. Used in order to dig the change out of the couch to get a TB dinner. The efficiency stays the same and customer support is generally on the spot. They listen if you make a complaint to cooperate. A few years back, I had to do this. They listened and came back to me as well.

Date of experience: December 1, 2020
Connecticut
1 review
0 helpful votes
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The past couple weeks I've been going to Taco Bell in Fall River on the bottom of Plymouth Ave. They have been wonderful to me, everytime I go there I've gotten great customer service! Today I went by there and my order was not only right but the girl in the drive-thru Kendra had an awesome attitude! She was just really nice to me, and these days that is very refreshing! I will be a returning customer. Thanks Kendra!

Date of experience: October 13, 2022
Pennsylvania
2 reviews
1 helpful vote
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Missing
November 13, 2022

Only bad thing i will say is that the double steak grilled cheese burrito is missing the steak. If there's only 1 piece of steak and double is 2 than they got it right. But for $6.79 a burrito, it's not worth it.

Date of experience: November 13, 2022
Arizona
2 reviews
1 helpful vote
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This is the second time that I have gone to try a 'new' item at a fast food restaurant and been sorely disappointed. It might be I didn't read well enough, but I expected that when I ordered a Cantina menu combo, I would get a Cantina taco and a Cantina burrito. Nope. I got a regular taco that was broken and stuck to the paper like it had been sitting under the warming lamp too long. It was 11 am and no one was in the store when I got there. The Cantina burrito didn't fare much better. It was flat, hardly full of anything, small and almost cold. This came with a drink and a side of chips and cheese. The chips tasted like they had been mixed in with their cinnamon ones. All that for almost $14. Plus it took forever to get my order. The gal at the register had to ask the manager 3 times to clear her screen so she could take my order. And then it took way too long to actually get it. Especially since it seemed they were already sitting under the lamp waiting to be bagged. Did I mention that it was 11 am and no one was in the store? Maybe they were getting a lot of call in orders and maybe I read the Cantina menu combo info wrong but I doubt I'll be going back to Taco Bell again anytime soon. Not worth it.

Date of experience: May 23, 2024
California
1 review
0 helpful votes
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Very poor service in very poor food
May 16, 2022

Very poor service in very poor food our food has so much grease on it we can't even eat it order is always wrong employees refused to make our order right very poor employment there I can never get orders right this been going on for months they need more in new employees that place has gone downhill bad Can't even eat our food how greasy it is just falls apart

Date of experience: May 16, 2022
Maryland
3 reviews
0 helpful votes
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Close up shop
April 25, 2023

So you really now just get lettuce and sauce for your tacos or wraps that are supposed to have meat in them! It's so disgusting and just a rip off. The meat is so thin that you can't even see it! Will never go to a Taco Bell again

Date of experience: April 25, 2023
Florida
1 review
0 helpful votes
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Great Employee
August 4, 2021

My husband and I went to the Taco Bell in Orange Park, Florida on Blanding Boulevard last night. We encountered a wonderful lady (Janie) that really was not just nice, but so very helpful and made us feel welcome. She was also a very hard worker. It is so refreshing to find such a dedicated employee, especially is these times.

Date of experience: August 4, 2021
Virginia
1 review
0 helpful votes
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Getting Worse
September 23, 2020

OMG. Let skip the customer service okay because you can stand and wait for all you want, and they will not bother to ask if you needed anything. My chalupa supreme has no meat at all, and the cheese they gave you, it was only a few that you can actually can count.

Date of experience: September 23, 2020
Illinois
1 review
0 helpful votes
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Overall product
August 23, 2023

Just as everybody else's advertising yours is the same You show a product that you cannot deliver and do not deliver not even close to what you show in your advertisements You suck like every other fast food sucks.

Date of experience: August 23, 2023
Colorado
1 review
0 helpful votes
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Very bad service, cashier very rude with the customers, in the drive thru, cause she she said she was short on stuff. I understood the frustration, short on people but don't take it on the customers. And the guy who hand me the food didn't even look at me n no greeting. And it looks like he was hi gh, today's date 9/13/21 lunch time so sad. *******@yahoo.com

Date of experience: September 13, 2021
Mississippi
1 review
0 helpful votes
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Rude $#*!
July 6, 2022

The fat $#*! working the drive thru at the Petal, Ms location is rude as hell and I will not spend my money at your business any more. The rest of the staff is rude, childish and disrespectful as well. Get it together, this isn't the first time in the evening I've had this problem.

Date of experience: July 6, 2022
Missouri
1 review
0 helpful votes
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Bad business
December 30, 2021

Why do you make the value menu items change when all you do is raise the prices. My order usually consists of 4 beef burritos of the cravings value menu. The price used to be around 5 dollars. Now it's 8?!?! For the same thing? Last year it was 2 dollars. You going to raise it again?!?!? Very dissatisfied and disappointed. I won't be eating here ever again. Consider this a loss of business.

Date of experience: December 30, 2021
North Carolina
1 review
0 helpful votes
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The drive thru in Apex, NC is almost always down. That means you must drive around and go inside to pick-up or order your food. This is not a reflection of the employees but is very annoying to say the least! I'm not sure what the issue is for the drive-thru but it needs to be solved. In the last 5 or so times I have been to the drive-thru, 3 times the drive-thru system was down.

Date of experience: February 21, 2022

Overview

Taco Bell has a rating of 1.7 stars from 203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Taco Bell most frequently mention customer service, sour cream and fast food. Taco Bell ranks 307th among Restaurants sites.

service
89
value
82
shipping
35
returns
36
quality
73