TackleDirect

Item works great! Lightning fast delivery, couldnt be happier! Very excited to test out rods and reels.

Fast shipping and packed with care. These are gonna be perfect for my parents. They're hardcore fisherman.

I enquired about a discount on an Avet MXL 6/4 Raptor 2-speed reel and was advised "Avet is a price protected brand and we cannot issue discounts on their items. We offer free mono-filament line. What lb test would you want? Let me know". In conflict with that advice, TackleDirect has recently promoted a 10% discount of all Avet reels. Additionally, TackleDirect charged me $5.49 for 'free' Hi-Seas line. Whilst a small sum of money, it had no authority to charge the sum to my account without my consent.

The gear that I purchase from you is simply NOT AVAILABLE in Australia where I reside. Similar stuff is, however, the quality products that I seek are not. It has become very evident over my 60+ years of fishing that Australia is simply a dumping ground for manufacturers second rate products. NONE of the top line equipment is supplied here, and when it does occasionally arrive, is priced so high it is prohibitive to purchase. Tackle Direct are awesome in their supply and efficiency. Thank you.

When I placed my order it said items were in stock. After 5 days I checked my order status it said order not found. I tired to make contact twice through email never got a response. I kept checking the order status it kept saying order not found. So I figured my order was canceled. Then out of nowhere I get an email that the items shipped and money was taken from my account. Luckily I already ordered from another company and got the reels 15 days ago and really like them and now have 2 back up reels.

Made 2 orders, after 15 days of being pending requested to cancel them, one was cancelled, luckily it was the mayor one, but the other one was not. The cancellations were requested at the same time. The customer service advised after shipping that the order was not cancelled and that a label to return items may be filled, however Im ordering from Costa Rica to an address in FL, so I can no fill out the order nor organice the return. The delay was not acceptable, that is why I requested the cancellation, I needed the reels with in 10 days which is what usually takes to get items from other vendors.

I e-mailed a question to TackleDirect on June 15,2020, and didn't receive reply until July 20,2020. No doubt the covid-19 pandemic played a significant role in this delay. But not being able to talk to a human being was a little frustrating (but I did receive my order in time before going on a recent fishing trip). It won't greatly impact prospects for me buying from you folks in the future, but based on this one experience, I couldn't give >3 stars.