TackleDirect

I received this email, with no information connected to it, asking me if I was satisfied, and since I have many orders out there, I had no clue what was ordered or if I had received it or not, tried to call customer service but to no avail. Can someone please call me or send me what was ordered. Thank you Ted $#*!inson *******977

After going to our local fishing show and getting tips from Mark Zona for our local waters I came to your site and got exactly what I needed. Your site is great to find the shape, color ect. And shipping was prompt and on time.

Delivery took much longer than I expected but customer service was great. Had the quantity I ordered not shown up the day I contacted customer service I would have cancelled the order. They actually contacted shipping immediately to let them know my order was ready to go,

Never received part of order. Was not made aware it was on back order. Contacted tackle direct several times over the course of several days with no response or call back. Was told its uncertain when order will be shipped. This is not typical of tackle direct.

I ordered a product that did not meet the description on the website. I tried several times to reach customer service with no success. I am actually surprised at how difficult it is just to get in touch with a representative on the issue I am having with a product I purchased online.

Ordered a Columbia shirt from TW was the only online shop that had this item in stock of that colour but it was double the price of another I purchase but a different colour from other supplier.
I was very happy with the product and delivery time was good.

Paid for 2 day shipping, took 10 days to receive order. Was told they would refund my shipping cost. Never received a refund. Every time I called for a status update I was given a different reason for the delay.

I wound up buying a new spinning rod but took much longer than I had intended. The inventory is limited and many of the items were not available. So the rod I wanted is still not available or in stock.

Overall experience was great. I received all the info that I needed and all of the replies were prompt. Price was a bit high, but that was mainly due to duty tax in Finland. Product arrived well packed and whole. I would definately use TackleDirect again!

Fast shipping. Just wished the product was better. All the hair fell out of the bucktails immediately. Not tackle directs fault at all. They are awesome ship fast and have a great selection. Now I know just not buy any more s&s bucktails.

Very pleased with my shopping experience and the product. Not so much with customer service.
I had E mailed customer service for maintenance instructions after having received the item - never heard back so I contacted the factory and got what i needed.

Placed an order with some products on back order. Called to customer service to get an idea of when the products would ship, customer service was helpful in getting the information I was looking for. All products came as they should have.

One question. Yes I have received all of my orders. Tackle Direct went out of their way to make sure I received my material. I screwed up my order, when I confused Tackle Warehouse with Tackle Direct. One day I am dealing with Tackle Direct, then Tackle Warehouse. Is like my computer changed company, I dont know how this happen. You guys have been great to work with. Stay Healthy
Thank you Bobby Freeman

I ordered multiple rods, reels and tackle for surf fishing. I received everything in excellent condition and received the items I was expecting. Very good selection of fishing tackle and equipment to choose from with fast shipping.

I did not receive my initial order but did receive the replacement order. Hopefully my credit card was only charged once. First order presumably was lost by the postal service even though it had a tracking number.

One lure was on back order and I was asked if I wanted to get something else. I chose another lure asked that I get before I went on my fishing trip which was a week later. It didn't get till after I got back from the trip. That lure is still in the package on a table in my living room since the end of March

I had heard of your hooks but was not sure of the exact name of your company. My wife was on facebook and she mentioned these hooks because a page came up about your products. I immediately looked at the page and then went to your company online and placed my order.