T-Mobile

Price is good. Service not so much. Coverage area is not great. Service inside buildings is terrible, especially outside city limits

Paid deposit then decided not to get there service so called and canceled the dirty basterds kept my deposit I will never even think about t-mobile again even if it was free NEVER AGAIN

No internet, no customer service. They repeatedly say they're sorry but the service is horrible. Internet is no good.

In August I travelled out of the country with assurances that I would be able to use my T-mobile account while away. When I arrived, I was unable to connect to any carriers. I contacted support and talked with a number of people over the course of the day. Since I was relying on my phone for navigation to a city away from where I arrived, I needed phone service. I finally was able to get to my destination (a 2 hour trip became a 6 hour trip because of the connectivity problem). By the time I arrived, I received a text from one of the support people who indicated that there were many others with the same problem. I ended up having to pay the balance due on my phone so I could purchase an esim from a carrier who has services in that country.
Prior to this, I had decided to change my plan to enable more hotspot minutes, and to remove my ipad from the service since I was not using it any more. This was supposed to take effect immediately, but instead happened on the first of the following month. At that time, my phone stopped working but the ipad was still active! Because I didn't have my pin (in other contact with t-mobile they issued a temporary pin), the rep was unable to access my account so I had to drive 20 miles to a t-mobile store. Another disrupted day but I could not access any of the sites requiring two part verification until this got sorted. The store rep was helpful and confirmed that they messed up and he was able to sort it out.
Three days later, I changed carriers (after 5 years with t-mobile). T-mobile then collected an autopayment of $143. When I went to the t-mobile site I discovered I was unable to access the bill associated with that charge since I was no longer with t-mobile. I just spent 45 minutes trying to sort this out and receive a copy of the bill, but none of that could happen until tomorrow.
The past month of t-mobile has been a fiasco. The customer care agents are not well trained and the billing access is archaic.

I now see why T-mobile has such a low rating.

Horrible service, Horrible experience, Horrible customer service experience. The whole thing is $#*!!

Poor service for 2 months. Problem will not be fixed for at leadt6more months but they expect me to pay $300 to get out of contract

I unfortunately tried to use tmobile twice. The idiots at billings montana store were too stupid to set up my phone payments. Going to the store was a waste of time. Their corporate office told me the stores are private contractors and they were not responsible for employees incompetents. I had to drive 160 miles to pay 30 dollars every month. When I called the corporate office to cancel service I was told I would be charged $173.00 late charge even the though the contract was supposed to be auto pay.
The second time I attempted to go through Walmart. I lost the phone the phone and reported the loss immediately and that I could not afford a new phone at this time. I started getting robo calls telling me I owed them money. I attempted to call customer service. I was not able to get foreigner to understand and I had no idea what they were saying. When I asked to speak to an american they hung up the phone. I had to contact BBB of Montana to force an american Tmobile rep. To call me. This person told me I owed another $123.00 but they would drop this fee. Tmobile is a big tech scam, they pay foreigners very little knowing there is a language barrier. You can not speak to an american unless you call BBB. Tmobile IS GARBAGE! Tmobile also claims to veteran friendly this is an outright lie. As a single veteran on disability I can not afford $60.00 a month for a company that refuses to hire americans. Veterans do not get anything special, its just more lies from another anti-american big tech. The only thing Tmobile does is take money. There is no way to rate Tmobile since no scale has negative numbers low enough to rate them

Transferred service, promised multiple promotions. Not able to receive any of these promos. Very disappointed.

Had to pay $15 for SIM Card charges. Will never buy or recommend t-mobile. Looks like they are getting more customers now a days. Pathetic.

Slow speeds. Poor service.

Typical left hand not knowing what the right is doing company. I'd avoid them if possible.

You better keep track of mailed back phones, they will charge for things returned. I am beyond upset!

They tack on random charges onto your bill and then can't explain what they're for. Honestly never get to speak with someone who I can understand.

Horrible WiFi Box. Keeps coming in and out. Worst product of the company. Absolute garbage connections