T-Mobile

My phone of 6 years fully insured failed.
The sales person wanted to sell me a $1000 phone, but failed to recognize that there was an insurance coverage on my existing failed phone being currently covered.
Having avoided the questioning repeatedly trying to make a sales he reluctantly gave us the 1,800 number to call for a replacement, since it was obvious he wasn't able to switch and bait us to a perceived upgrade.sale.
He couldn't get rid of us fast enough.!
Next sucker please!

DO NOT GO WITH Tmobile! Could not watch the final 4 basketball games this evening because of low to no internet speeds. All buffering, completely freezing up. Live in Myrtle Beach with closest tower in Charleston. Done everything to get best signals plus ethernet connections to the tower. Is Tmobile throttling down or too many people? Regardless will go back to Spectrum. Don't go with Tmobile until they get a stronger signals or get a closer tower, it is a waste of money if you can't watch tv. Which is the implied warranty for a specific purpose. False advertising on Tmobile's part?

I asked a T mobile seller for a Canada US Mexico plan. They sold me a $15 plan but charged me $25 (oh yeah, we forgot, you have to pay for sim card too). It did not work to call Canadian numbers. They then sold me a $5 plan to call Canadian numbers. Worked in US, but not in Canada. T-mobile then informed me it would be another $40. Each time they gave me wrong information and will not do anything about it. Waste of time and money.

This complaint is due to the mistreatment they offer towards clients. I have been with them for seven years. I am trying to find out something about my bill. I called from my cell phone and they have not answered me. They have left me in line waiting, they are very unprofessional, rude and aggressive. They need to be trained and improve customer service and be more human and respect people and customers to improve their service.

Hello everyone, i feel very disappointed that T-Mobile start had a bad customer service. Not like before when you call 611 you can get Customer on the phone quickly or Automictic said press number 1 call you back or number 2 stay on the line. But at this moment they change their policy and let you wait on the line average 45minutes to 3 hours wait time. I very disappointed and i will stop the T-Mobile services and my family. Will change different provider. This is today date May, 7 2024. Bad Services hope this messages will come to the damn Owner.

My problem with T-Mobile is they Suck. I waited at their store for help 3 times but the wait is so long you have to go an attend your other appointments. I've called 3 times and have waited over 45 for a customer service agent. All this waiting, just to pay my bill. Obviously now is a late payment. Don't let me start on the service on a brand new IPhone.! I wouldn't recommend this company and as soon as I finish paying my phone I'm switching to AT&T.

I have been a T-Mobile customer for over 10 years, but my experience has been far from satisfactory. Living in a densely populated area, I expected reliable cell coverage. However, T-Mobile's service was so inadequate that they had to provide an amplifier to boost the signal. It was one (two, actually) more devices running in our house, but it solved the issue.

Fast forward to when I decided to cancel my service due to moving abroad. To my astonishment, T-Mobile charged me $300 for the amplifier they provided 8 years ago - a piece of equipment that is practically obsolete and that they sold to customers for only $100 back in 2019. That's after I spent $12,000+ with them over the years!

Attempting to resolve this issue, I spent several hours with their customer service. While the representatives were friendly, it felt like they weren't really listening (I had to repeat some basic facts several times). They never truly addressed my concerns.

Needless to say that I'll never be a customer again.

My account was overcharged by approx $30 a month for 10 months. T mobile gave me a paltry $30 refund. Spoke to customer service today (Jennifer). Who talked over me the whole time and did not address my real issue. After 5 loyal years I'm switching to consumer cellular. They didn't care when I told them that.

This has to be the worse customer service of all cell phone providers. Every mistake made by the unknowledgeable customer service representative is pushed back on the customer financially. In this day and age where companies are going out of business left and right one would think this company would provide a decent service/product. Can't wait for them to stand in the unemployment line! I would not recommend t mobile under any circumstances!

This is the way they roll. I set up a payment arrangement... They told me to come in and make a payment and they would set up an arrangement for the balance. While I am standing in line the next day to pay it like we had discussed on the phone the previous day they turn my phone off. Literally while I am inside of T-Mobile making a payment. And I had to pay a $20 restoration fee for them turning it off while I was in line to make a payment. Absolutely hate T-Mobile. I can't even express enough how much I hate them

When my husband is traveling, or even just sitting in the house, he can not get service, or his calls drop, or he doesn't get them at all, nor does he get his voice messages. Hopefully when he travels he never has an emergency or that I have to get a hold of him with an emergency because we never know when this service on his phone won't work. My Verizon service is so much better

Absolutely the worst customer service ever. If you have any issues, you will have little chance at getting any resolution with completely incompetent offshore customer service in Mexico and Philippines. They will run you around in circles and refuse to let you speak with managers, supervisors or any US personnel. I hope the US leadership of this company will read how pathetic and ineffective their customer service is.

Worst cellular service company
They send defective used phones that have horrible service that freezes

Needed to lower my bill. I had 2 associates. Tell me one amount which equals $75 and another tell me $27. They won't
How to what a promised I have proof of what they promised in my bill that they're saying it is.
Don't go to them they rip offs

T Mobile will not issue me a credit ($9.41) that was owned after I left their service. Despite having my account number, last 4 of my social security, phone number, full name and address, and their ability to see that they owe me the money. They keep telling me that they can not verify my account because I don't have my 6 digit pin number. Apparently there is no way around this. Completely ridiculous.

No longer gives payment plan options.
I do not like t-mobile they changed and are not a far company anymore.

Have good service
Lots of drop calls
Bill is diffrent each month it could be from 10 cent UP to a 5 dlls. Increase even if the contract says no high prices when you speak to customers service to solve the issue they pretend, they will put you oh hold and get back on the phone and will blame it that Government taxes to Much BS. So just becarful

Car mechanic fixed my TMobile phone - something that no T-Mobile employee could do after a week of calls and visits to store.

I'm on a senior plan. I think I'm getting second hand service/signal. Absolute garbage. I'm ready to pay $75/ line again after these two cut rate POS carriers.

When I took a 2 line T mobile Magenta max connection along with a home internet, I was told I would be getting a $20 discount on the home internet. They did not honour that promise and kept charging me $ 50. When I call up they would refund $20. Now they said that promotion is no more available.They come out with promotions to hook up consumers and thereafter go back on their words. What a third rate company is T- mobile? What's the agency in US to complaint against such poor customer servicers and cheating?

Canceled my accound cause the service sucked an was to expensive. They charged me $200 a couple months later that i wasnt able to dispute. Would give negative stars if i could

T Mobile is selling a Manufacturing defective Z fold phone for 2000.00 with just a 1 yr. Warranty per T Mobile.doesn't matter how many new Z folds they replace.you only have 1 yr from T Mobile Purchase.However Samsung has 1 yr. On the phone.so my first Z fold only went 9 Mos before factory defect screen cracked all in fold.replaced by T Mobile.to only receive another defective Z fold less than 6 mos... which T Mobile will not honor warranty on the phone.furthermore TMobile Customer Care Services for over a week in trying to speak to a Manager or even a Managers boss
Have laughed at me (Rep. Amanda).Supervisor Allan lied to me as well Manager Kim lying to me and most recently Manager Rueben.hours of phone tag and chats which will result in redonedant questioning to the point of evassive action T Mobiles part.Most Terrible Network their is...I will not stop informing and showing everyone and everywhere I go.and as for Samsung never buy another Samsung product again and or T Mobile POS Network.

I got stuck with T-Mobile when they merged with Sprint. Coverage for calls/data was the worst– they blamed it on high network traffic but I would be sitting next to friends with AT&T, Verizon etc. – they would have service/internet & I would have nothing. Finally made the switch to Consumer Cellular – 2 of my 3 phones there was no issue to unlock & activate. My S21 showed unlocked to T-Mobile my phone had a message "please contact Sprint to unlock your device." After spending over 6 hours on the phone cumulatively, receiving conflicting & incorrect information – the issue STILL is not resolved. I had been in touch with the executive office about the coverage issue and brought it to their attention. They advised they "regret" this occurred. Really?!?!? Unbelievable that 5 different T-Mobile representatives had different answers to the issue including doing a factory reset which resulted in spending another 1.5 hours to set my phone back up. It's been 1.5 days and I have to wait another 3 days for T-Mobile to figure out the issue. I strongly urge you not to do business with this horrible company. Apparently it's the norm for customers to spend 6 hours of their weekend on the phone. I'd give this company 0 stars if I could.