T-MobileReviews 1,952

I signed up for the free trial for 30 day internet. It wasn't what I expected so I returned right away within 3 days. They never refunded me my money and now 3 months later are trying to charge me 108.00 for services I never hooked up. When trying to access my account they tell me I can't my pin is wrong. Which is incorrect they refuse to let me access the account and want to charge me 200 for service that I never even used 1 time.

They are suppose to have the best senior plans and great coverage, NOT SO! I went in only to switch plans, did not need a new phone. They (the store and the 800 number) told me about the Magenta Max. $65 a month with free Apple TV and Netflix. Also said if I traded in my phone, ($800 value). I would get a new iphone 13mini at no cost to me, except for up front taxes. Sounds good right? I asked if there was a contract, they said no! Well guess what, I am now being billed the $65, plus $11 because I share Netflix with my daughter, and an additional $5.41 each month for 2 years… What happened to "No Contract"? To some of you it may not seem like much, but it's more about the LIES, than anything else. I tried to cancel after receiving my bill today, but they said it is now 32 days since I switched and I would have to pay $639 for the phone that I didn't want or need in the first place. I spoke to several people at work who have had the same problem. I realize that all carriers have some catch, but I feel that Verizon is more up front and much better coverage.

First of all, coverage in California was not the best. But the free international data was such a big plus for me. Customer service picks up calls with little wait and resolves issues and concerns swiftly which is rare among other carriers these days. Will come back if I became unhappy with my new cheaper provider.

When I bought XR 10 through tmobile with $14 protection plan now I have a cracked screen I took it back to tmobile an they said I have to pay $249 for deductible. This is completely fault advertising to customers from tmobile.

I have been a T-Mobile, Sprint, Nextel customer for over 20 years. This incident happened about two phones ago, T-Mobile, Sprint was taking money out of my account for a phone that I no longer have. Once I found out I was due money back, I requested a check to be sent to me ASAP. 4 1/2 years ago I was told this issues was taken care of, I was never told they where still going to charge my account for a cell phone that was sent back using packaging's provided by Sprint. The package is still sitting in a UPS store warehouse in Springfield Va. Why is this company still dragging there feet about this issue?

I tried at least 3 times, twice online, once through phone and all the times my order is cancelled. And the reason is that they are not able to verify my identity. They are able to run credit check on me, get my ssn, my driving license, my address and still flag it as unverifiable. I hate this carrier and their verification dept.

Me and my fiance only had T-Mobile for 24 days and it's the worst service you can have we have called to get phone fixed replaced them three times and they can't do nothing else and we did troubleshooting our phones are still not working properly and all they want us to do as you keep doing troubleshooting or to pay for upgrades that the phones might not even work either so so if anybody wants T-Mobile I think twice because I've called technical support supervisors probably like 17 to 18 times within 24 days

The very 1st automatic payment drafted from my account was doubled in error...they refused to refund or credit my account back. I will never refer them to anyone!

I have to call T-Mobile atleaste once a month to update my "Home" network ip address. I call so much I know their script... been sitting on hold for 15 mins currently just to tell them the IP Chicken IPaddress update so they can update my account so i can watch LIVE TV I pay $80 a month for SMH! Still waiting...

As my niece says... BORING...

My sister accidentally broke my uncle's phone.
My sister waited on the phone (4/9/2023) for 2 hours. Hung up. Don't blame her.
My uncle was getting surgery (4/11/2023) waited on hold for 2 hours until he had to leave for the hospital. Don't blame him.
My cousin, Sam, (Uncle Ron's son) waited on hold for 3 hours (4/11/23) and had to hang up because he had to go to work. Don't blame him.
You may be thinking... huh... you're writing this on that date.
DAMN RIGHT. Challenge Accepted.
I have been on hold for 28 minutes. I want to see really how $#*!ty their customer service is... considering they are non-responsive. Stay tuned.

I

I purchased their services for a limited time and when I switched, they did not release my info to the new company and allow the transfer until a day after the billing cycle started again. So they charged me for a whole month, for nothing, me having no service at all. When I called and asked for a supervisor, they said they will call back. It never happened. They sent my bill to a collection agency!
Stay away if you can. Customer service is there to lie to you and take your money.

I have had T-mobile for internet service for just over a year now, and I can say without qualification, it's probably the worst internet service I've had in terms of customer service.

From the very beginning when I picked up my tower from the store there have been issues with my account. This stems from the fact that T-mobile doesn't delete client history connected to mobile phone numbers. So my non T-mobile contact number is so connected to several old accounts and people whom I don't know.
Second, I wasn't given all the information used to register my account so for the first few months I was being redirected back to the store to resolve problems by customer service agents. At one point my gateway stopped working and I found out I was due for an upgrade that I didn't know about because T-mobile was supposed to email me that information, but they didn't have my email. See about about incorrectly setting up my account.

They used access to my back account via automatic billing to charge me for an entire "gateway" device, ($400). And then when they refunded the amount they charged me late fees because they also returned the monthly payment which I couldn't pay on time because my bank hadn't released funds because the whole incident triggered their fraud department.

Because of that incident,I can no longer use my regular bill account to pay my bill and have to use a totally separate account. They also charged me additional late fees this month because even though I paid my bill on time, and have every month, I refused to pay late fees last month. They waived those charges, but didn't back date it to the day I paid, so this month I have another set of fees and service charges and fees that ballooned to $30. Do NOT get their internet service. Their infrastructure is poorly managed and it shows.

In an effort to provide the most unbiased review. T-mobile is like watching a roller coster lot of up's and down. Depending on if you have a family plan or if your by self.if you have your own plan with one line than yes, by all means go with it. They offer great one line service and on time bill and arrangements help. But, family plan worst mistake ever hidden fees and the app is very hard to control more Than 2 lines and hidden fees,plus 10 dollar customer service fee for not being able help with your bill problem or just making it worst.

They continue to charge me for my son's phone even though he passed away 6 months ago. Heartless company to deal with

Nothing but problems for a yr. Sent me another one did not work. Still only gets to three should be 8. Ask for some credit, hv to call 2 3 times a month. Would only give me 50 credit, going somewhere else.

Problematic company. The quality of the service has decreased dramatically during the past years. Very disappointed.

So I see online where I can try your service for 30 days to see if I like tmoblie over my carrier now. So I go to the store where they verify that I'm on a 30 day free trial period. They give me two phones and throw in this tracking device for free so I thought. Not only am I not on a 30 day free trial they are charging me for 3 tracking devices when I only received one at the store. None of it makes sense and so much for a free trial. This is a joke tmoblie scammed me. Two after being given the phones to try out I receive a bill for 140.00 I call support where they tell me they can't help me that I have to go back to the store where I was told I get all this crap for free. I spoke to 32 different reps to finally get that answer which of course isn't what I want to hear because I have to take more time out of my life for something that should be easy to credit and move forward with my day. I would be very careful about things they throw at you and say FREE because their not and trial periods aren't really trial periods either. I would never give recommend this company to anyone ever after this mess and as for my other carrier well at least I know I'm getting screwed every month and I know their not trying gnto hide it. Thanks but no thanks for this service. Sorry tmoblie you lost my service and money over a promotion that's not only not free but charges you a full month before you even own the phones a month. What a mess and a joke.

The best customer service that I've come across that's why I'm a loyal customer for 8 years and I will never change T-Mobile it's the best around it provides me with all I need at a fair cause and it's reliable thank you T-Mobile

I was with T mobile for about 5 years. Their customer service declined towards the last year. I had 6 lines, and one of them came with get 1 line on us deal. But when I switched my phone number for one of them, they started charging me for the 6th line. I tried to tell them that the 6th line was a free line because it was part of a deal, but the customer service rep just kept telling me that I would get credit for the 6th line the following month. I called for the next few months to correct this error, but the customer representative said that they can no longer help me. Because I changed to a new number, I was no longer able to get the 6th line for free. I spoke to another supervisor, and he said that he will fix everything, but the following month, another customer rep said that it was in the notes that I was told that I would not get the 6th line for free, and that I acknowledged that I was no longer able to get the deal because of the new number change. This was entirely false.

So not wanting to deal with T mobile customer service any longer (and shocked by the false statement made in the notes), I switched to Verizon (where the customer service is much better) and found out that I had a credit from my prior T mobile account. I tried to get the credit issued back to my credit card, but they told me that I had to go into a T mobile store to get the money that was owed back to me. I asked the customer service rep that I wanted to speak to her supervisor, but she hung up on me.

T mobile customer service over the phone is horrendous. I am not sure which contractor they are hired to help with customer service, but they need to do something about it. I am not going back to Tmobile.

T mobile was the best I found for elderly like me, very nice salesman & knew all about my needs for a new carrier, I used Boost for 6yrs & they were very rude & only after your money!
Im very pleased to be a Tmobile user now, good & fair prices & excelant service!