Sylvane

Sylvane's website lists in-stock where they can guarantee expedited shipping. Other websites could not guarantee delivery on time (like maybe they list 3rd party items?) A good outdoor heater for sheltered area from the wind. You can feel the warmth about 3 feet away but is probably not significant enough in a windy situation. We even use it non-oscillating in a large bathroom during the winter as the silent heat is calming. Easy to assemble base, handle doesn't get hot. You have to be careful about keeping items away if oscillating, but ok if not oscillating. Oscillation only swivels about 90 degrees.

What a terrible company. I ordered a $1,000 air purifier. The page led me to believe these items were in stock. The ordered was placed on December 26th. As of 1/28/2022 I have not heard boo or hiss although they took my funds on the date of the order. Contacting them today, they told me oh, that item is being direct shipped from the manufacture. Had I know the item was not in stock. I was told to check with the manufacture. BAH what a worthless company. Hell would freeze over before I bought anything from them again.

They make you pay for the returns. My return is going to cost me 85.00 if I wait a week to send it or 700.00 if I sent it back today. It was a Eyevac trash can. It's ridiculously they do not send a tag to send it back.

This unit the winix air filter is clearly a item that sylvane buys from China in bulk for half & or 1/3 the price ($20) & they drop shipping this item for more than the manufacturers charge it's customers ($175) The huge Red flag is not having the manufacturers Manuel in the box. Not even a 2yr warranty form is provided as the listing states & just a single small brochure that looks to be like someone printed it from a home printer, folded it into forth & put it in the box. Do NOT buy any items from Sylvane they only want to rip you off with a 900% mark up for a very poor Quality item. They will also give you a hard time when you want to get a Refund & have you pay to ship their poor Quality item back to them. Any other legitimate company would just send a Refund/Return label at no expense to it's customers. Another red flag.

After waiting over a month, I was informed when I called s Sylvane Representative that my order was out of stock and they had absolutely no clue as to when it would be delivered. It was in stock when I made the purchase. I ended up canceling my order. Why would a company sell you an item with no clue as to its delivery? I will be doing my buseness with a more ethical company.

Made a purchase on 6-24-20, waited 6 weeks, no response from Sylvane. I sent an email requesting information on my order, after checking a couple days later, they canceled my order. Their excuse was that I ordered it 6 weeks ago? What? My expected delivery was 8-27-20, I was ok with that. They said I can reorder it and expect delivery near the end of August?
8-27 Is Near the end of August? Now they have almost $1,000.00 of mine and are asking me to spend an additional $1,000.00 to have a unit delivered around the same time my original order was supposed to be delivered? They claim I will get my refund on the original order in 1-3 business days. I am confused why they don't just fulfill our original agreement. It still says on their website that the unit is "in stock" usually delivers in 4-6 weeks?

Sylvane charged us for shipping and we made the purchase based on their shipping costs. Then, a few weeks after we receive a bill from Fedex for $168! And we had already paid Sylvane for shipping... so what did they use our money for that they claimed was shipping? Obviously it wasn't. We contacted Sylvane and they apologized and said they contacted Fedex to have the bill appropriately placed on their business account. They didn't. They told us this two different times and we keep receiving bills from Fedex and it will begin impacting our credit score so we had to just pay them, now we are out almost $200 plus the money we gave to Sylvane for "shipping". Horrible all around, but really bad that they can just lie about something like this when it affects someone's credit score and life! Good thing I followed up with Fedex or else I would have believed Sylvane when they said it was taken care of and then my credit score would have been impacted. For the record, Fedex told us there was no attempts made from Sylvane to contact them or pay this bill - blatant lies from Sylvane. Do not trust them.

Sylvane's response to my review is to note that I have talked to them a couple of times and they hope I have found the unit I need... As if this is any kind of help. Sylvane's customer service reps have refused to make this right. I bought an $1100 unit with heat pump when I could have bought a $5-600 unit without heat pump. They won't admit that their advice to buy the unit with heat pump was bad advice in light of my northeast location. Shame on you, Sylvane.

I purchased an Aprilaire Dehumidifier from Sylvane that came with a 5 year warranty. It was "bstock" that supposedly had only cosmetic damage. Their site states that such units are in perfect operating condition and come with the full manufacturers warranty, 5 years in this case. I was suspicious of it but Sylvane convinced me the unit was operating properly. After about 2 years it started icing up and shutting down. I found that an impact prior to my purchase had knocked the compressor out of line and must have caused a minor refrigerant leak. I contacted Aprilaire who were prepared to replace the unit, but when they checked their records they found Sylvane had already claimed the warranty on this unit so Aprilaire will not warranty it. Sylvane refuses to do anything.

My family and I are clearing out my childhood home for sale, but the only vacuum— a Shark— is useless. I put an order in for the Miele C3 Brilliant and paid for next day shipping only to get an email from Sylvane that the order was canceled... no explanation. I called to find out what happened only to be told that it was flagged as fraud. Fine. I tell the assistant we're desperate for the vacuum and he ( Devin Carswell) assures me I will get the vacuum, giving me a 5% discount for my trouble. The following day, just as I'm expecting delivery, another email comes through cancelling the order with no explanation. Telephone again to be told again that it was flagged as fraud! I've finally just done what I should have done in the first place: ordered from Amazon and it's coming next week. Pathetic way to treat new customers who would have been loyal had the order been honored!

Both our fans went out within 2 days. I ran to the local hardware store for a replacement fan in a panic to assure "poopie-do" gets a good night's sleep. The second fan, I wanted to try a "Vornado."

I shopped online using the google product search engine and found a bunch of stores had the fan with prices varying about $35. As usual, Amazon was listed as the best price.

Looking closely at the results, I found Sylvane.com actually had the best price, but not quite the number of reviews. After checking-out the site's credentials, using SJ and SJ learned techniques, I decided to give sylvane.com a try.

They have a wide selection of air conditioning products like dehumidifiers, heaters, A/C units, filters, purifiers, fans, etc... And they have good prices with free shipping.

They processed and shipped my order promptly and provided good communication. I highly recommend this site.