Sylvane's response to my review is to note that I have talked to them a couple of times and they hope I have found the unit I need... As if this is any kind of help. Sylvane's customer service reps have refused to make this right. I bought an $1100 unit with heat pump when I could have bought a $5-600 unit without heat pump. They won't admit that their advice to buy the unit with heat pump was bad advice in light of my northeast location. Shame on you, Sylvane.