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Thomas K.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden

Member since March 2018

  • Review

    1

  • First Reviews

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Review Distribution

1 Review by Thomas

3/23/18
Sylvane's response to my review is to note that I have talked to them a couple of times and they hope I have found the unit I need... As if this is any kind of help. Sylvane's customer service reps have refused to make this right. I bought an $1100 unit with heat pump when I could have bought a $5-600 unit without heat pump. They won't admit that their advice to buy the unit with heat pump was bad advice in light of my northeast location. Shame on you, Sylvane.
ryand87
Sylvane S. – Sylvane Rep
Hi Thomas, thanks for reaching out, and sorry for the inconvenience! I see that you have spoken with our customer service team a couple times since you purchased the unit back in September. I hope you are able to get a unit that works for you. Please let us know if they is anything else you need help with, and sorry again for the negative experience.

Thomas Has Earned 2 Votes

Thomas K.'s review of Sylvane earned 2 Very Helpful votes

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