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Sylvane's response to my review is to note that I have talked to them a couple of times and they hope I have found the unit I need... As if this is any kind of help. Sylvane's customer service reps have refused to make this right. I bought an $1100 unit with heat pump when I could have bought a $5-600 unit without heat pump. They won't admit that their advice to buy the unit with heat pump was bad advice in light of my northeast location. Shame on you, Sylvane.
Thomas K.'s review of Sylvane earned 6 Very Helpful votes
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This unit the winix air filter is clearly a item that sylvane buys from China in bulk for half &...
Hi Thomas, thanks for reaching out, and sorry for the inconvenience! I see that you have spoken with our customer service team a couple times since you purchased the unit back in September. I hope you are able to get a unit that works for you. Please let us know if they is anything else you need help with, and sorry again for the negative experience.