Matthew C.

This unit the winix air filter is clearly a item that sylvane buys from China in bulk for half & or 1/3 the price ($20) & they drop shipping this item for more than the manufacturers charge it's customers ($175) The huge Red flag is not having the manufacturers Manuel in the box. Not even a 2yr warranty form is provided as the listing states & just a single small brochure that looks to be like someone printed it from a home printer, folded it into forth & put it in the box. Do NOT buy any items from Sylvane they only want to rip you off with a 900% mark up for a very poor Quality item. They will also give you a hard time when you want to get a Refund & have you pay to ship their poor Quality item back to them. Any other legitimate company would just send a Refund/Return label at no expense to it's customers. Another red flag.

Very disrespectful and judgemental employees especially Caitlin Hausser! Who claimed to be the "Manager" After I requested more information from a facebook post she made on her personal timeline. She disrespectfully said "you are a kid" "you can't afford a $40,000 timepieces do not comment on my page" This 31 year old "kid" little does she know owns multiple Hublot, Breitling, Tag Huer pieces all over $40k+ worth each. My friends and I WERE looking to add to our current multiple million dollar collections. No matter how long a company has been around if they disrespect or prejudge anybody that companies days are numbered. If Tourneau has any integrity or respect for its customers the leaders will immediately FIRE Caitlin Hausser so she does not directly lose business for Tourneau. Unfortunately my friends and I will unlikely do anymore business with Tourneau in the future due to Caitlin Haussers actions.