I recently purchased a sword from Swordskingdom as a gift, and prior to shipping I had asked them via live chat if the scabbard/sheath was the same as the one used in the TV show Ertugrul. They simply responded "yes". Unfortunately, after receiving the item I immediately noticed the scabbard was not the one from the show.
When I contacted Swordskingdom asking about a return/refund, they claimed the scabbard was not pictured and therefore not eligible for return. I explained that I had specifically asked if it matched the show's version, and they had confirmed it did. The agent asked me for proof of this claim. Since I did not save the chat transcript or take a screenshot, I could not provide evidence.
I asked the agent to check their chat history to verify my claim, but soon after the chat disappeared and I lost the ability to message them. Clearly they were unwilling to take responsibility for the incorrect information their representative had provided.
As this was intended as a gift, I went ahead and ordered the correct version from another seller. But I want to caution other customers - when chatting with Swordskingdom, be extremely detailed in your questions and remember to save transcripts and screenshots. Their willingness to provide inaccurate information and then refuse returns when the product doesn't match their claims is very concerning. I'm sharing my experience so others don't find themselves in the same frustrating situation.
I have to disagree with most of the comments below.
I am a repeat customer with this company, all times communication and shipping were prompt and the items received beyond expectations. Placing a new order for a Halloween gift. I never had any issues. Buy with confidence
Swords Kingdom is probably one of the best swords selling website from where you can get replica swords, helmets, shields and other replica warfare items at affordable rates. I bought 2 Captain America Shields and 1 Thor's Hammer. They arrived in great packaging and quality was very very impressive. For me, Swords Kingdom is the best online store for purchasing replica props. Thank you
1 star is too high a rating for this site. Do not order from this site. Pick any other sword site. "Your order is in production and will ship Saturday" via the pop up chat, and then by email the same day "Your order is in production and will ship Monday" mind you this was 3 weeks after I ordered. Don't order from this site. They won't answer the phone and will ignore your emails. "We'll provide gift for delay compensation" but when you say you want a refund because their service is terrible they ghost you. This site is a SCAM don't waste your time!
I am a collector of swords from various movies. I recently ordered a Narsil sword from swordskingdom.
The order was delivered in perfect condition. The shipping was totally free and a 15 Pounds VAT was nothing as compared to the quality. Buy with confidence.
I was hesitant about buying from here but so glad I did. The service was fantastic, quick delivery! Would definitely recommend
Good quality replicas, excellent customer service, received my order in five days, 18 Pounds VAT was nothing as compared to the quality and services.
The sword I received:
-Hanger drilled wrong!
-Handle it terribly wrapped!
-Blade stencil is offset!
Of course they would blame the team of Sitejabber themselves. This is the mentality of Swordskingdom. Rather than try to be on the positive side of customer service, their answer is to defend themselves rather than try to help. Yes, I received their request for information to "identify" myself. However, this is a case where I'd rather not get into it with them as it took me years to get over this injury. The very last thing I want to do is to open those wounds. I wrote this review for others to be very careful dealing with them. Individuals buying one or two items can be very happy, but do not, I repeat, do not, purchase wholesale lots from them! They will send you every piece of garbage they have...
I put my trust and money with SK becoming a USA distributor for them. I purchased over 500 swords after the initial few sample orders. What I ended up receiving was nothing but junk! It has taken me years to sell off these swords after investing hundreds of hours to repair them. It has been a great learning experience on how to make blades look good, however, the pain of it all was not worth it. I even got suckered into shipping product on my dime for sales they made with the promise I would get replacements on the next order. They even stole my design work such as the Legend of The Seeker sword, He-Man and even The Sword of Griffindor. Just stay away and buy from trusted sources.
I ordered a Final Fantasy Hyperion Gunblade of Seifer Almasy for my son on November 24th, 2023. It arrived on the 29th and was broken. I reached out to swords kingdom multiple times on their website and emailed them using the email they provided me. I never had a response regarding the claim and elevated it to the BBB. Swords kingdom never replied to the BBB either. This Pakistani company ships garbage products that they do not stand by nor will they give you a refund.
First off the items come from Pakistan, so they claim the shipping cost is huge (mine was over half of what my items cost). They claim they make little profit from their products so customers can save, which may be true because they make most of their profit from their BS shipping costs which you will also get a bill from FedEx about a month later, even AFTER you have paid SK for shipping. Also their 24/7 chat is not 24/7, you can send something 24/7 but they only get back to you when they feel like it (if at all). I order replicas from the other side of the world all the time and pay little to no shipping who also have great customer support. This company is a joke and should be shut down for ripping off their customers and misleading them. Stay away.
I'm a movie junkie, Otaku and gamer. At the same time, I happen to be a swords collector. I use swordskingdom to buy Anime swords from time to time. They don't have much these days but still its a good go for dudes who do not want to spend a lot on swords buying habbit. Loved the quality I received and the additional stands and scabbards.
Have been a recurring customer of swordskingdom.com. Sometimes, whenever I face issues I immediately contact their customer support (live chat) and they try their best to resolve the issue as soon as possible. The way I see it, they are not the official manufacturer but still a good one. Many of their items are exclusives and are sold at competitive prices.
I ordered a masamune sephiroth sword from Swords Kingdom few days ago. At the time of order, i was in doubt about the sword's quality. But when it arrived, i was super happy with my first ever purchase from this website. I would like to recommend this site to all those who are looking for replica swords at affordable prices.
I was somehow hesitant about online stores, their quality, and fraud. I ordered a Lord of the Rings Sword from Swordskingdom for the first time and I was worried about the product. I received my product in 5 days after ordering and the quality was excellent. In short, I will say that I am not disappointed.
I will recommend it to all.
I would never buy anything from them again I ordered two swords a month ago and only one of them has even came in and it looks really bad the pain on it is all scuffed off of it the blade is all wobly and loose on the handle. The handle is messed up and there is glue all over the sword
I will never but anything from there again
Bought Harry Potter Gryfindor Sword from Swordskingdom on St. Patrick's Day for my young son. He dressed like Harry Potter as he had bought a costume from the local store. He loved the sword's quality and was very very happy as this was the first sword of his life.
I recently acquired the Berserk Guts sword replica, and I must say it has exceeded my expectations. As a die-hard Berserk fan, this purchase was a dream come true. Here's why I am thoroughly impressed:
1. Exceptional Detail: The level of detail on this replica is astounding. The hilt, guard, and blade faithfully capture the essence of the Dragonslayer, making it a true collector's piece.
2. Size and Weight: The sword's size and weight are on point. It's a hefty and massive weapon, just as Guts wields in the series, which adds to the authenticity and overall feel of the piece.
3. Display-Worthy: While I don't plan to use it for cutting (and I wouldn't recommend it either), it's a fantastic decorative piece. It's proudly on display in my collection, and it never fails to catch the eye of visitors.
4. Solid Build: The sword is well-constructed from sturdy materials, ensuring its durability for long-term enjoyment.
Overall, if you're a Berserk enthusiast like me, this Guts sword replica is a must-have. It's not just a collectible; it's a piece of art that pays homage to the incredible world created by Kentaro Miura. While it may not be a practical weapon, it's a symbol of our love for the series and a testament to Guts' indomitable spirit.
If you're considering adding this piece to your collection, I highly recommend it. It's more than just a sword; it's a tangible connection to the epic tale of Berserk.
Purchased a King Theoden Sword From Swordskingdom, the design of the King Theoden Sword is impeccable. Every aspect, from the blade to the hilt, exudes a regal and majestic presence. The stainless-steel blade is expertly forged and polished to perfection, reflecting the light with a mesmerizing glow. The engravings and etchings along the blade and hilt capture the essence of the iconic sword, bringing it to life.
The hilt of the sword is a true testament to the skill and artistry of the craftsmen. The ornate and intricately designed pommel and crossguard showcase the noble heritage of Rohan, exuding strength and authority. The grip, wrapped in high-quality leather, provides a comfortable and secure hold, ensuring that wielding the sword feels natural and empowering.
What truly sets the King Theoden Sword apart is its ability to transport me into the world of Middle-earth. Holding this sword makes me feel like I am a part of the epic battles fought in the defense of Rohan. It ignites a sense of courage and determination, just like the valiant King Theoden himself.
The quality of the King Theoden Sword is outstanding. It arrived carefully packaged and in pristine condition, a testament to the seller's dedication to customer satisfaction. The customer service was exceptional, answering my questions promptly and providing a seamless purchasing experience.
Answer: Hi, Please note Swordskingdom.com is a legit site and doing a serious business. Your payments are 100% secure with SSL. Your order dispatch with in 24/48 hours from confirmed payment and we email tracking details straight away. All parcels sent as Signed & Track DHL express courier. Our customer service reply to all missed queries in 12 hours. Mostly replied same time from live chat. Thank You
Answer: If you want true replica and true feel of holding real sword in hand then our swords will give you that pleasure. Thank You
Answer: We are available on 4 ways, live chat, direct email, contact number and Skype. Thank You
Swords Kingdom has a rating of 3.5 stars from 50 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swords Kingdom most frequently mention customer service, perfect condition and top notch. Swords Kingdom ranks 2nd among Swords sites.
This Review is totally fake and most probably, the review is left by the Site Jabber team itself.
We asked the reviewer to provide anything that proves he's done shopping with us (order number, invoice, order confirmation email, tracking ID, receipt etc) but the reviewer doesn't have anything. Its a shame how this site is reviewing small businesses and many large corporate in order to bait them in and buy their premium subscription for resolving such fake reviews.