Too T.

After making a purchase of a "what was clearly an Echo Show 8 (2nd Gen, 2021 release) | HD smart display which in the description stated "and 13 MP camera | Glacier White Brand new" for $93 I thought I was getting a pretty good deal. That was until I received a small little package which in no way could be what could possibly be an Echo 8 which is pretty large. Turned out the seller was selling a stand not an Echo Show and actually had pics of the box of the stand which is very difficult to tell the difference unless you look closely.

During this time Amazon was running a special and thank goodness I decided to purchase several just in case as I never dealt with Mercari yet. 8 hours later I received my purchase from Amazon. It took nearly 8 days before I received my purchase from the seller on Mercari. Their policy gives the seller up to 3 days to ship but somehow this seller pushed it further yet managed to used FedEx and got to me from a state away taking 5 incredibly long days. Most likely the ticket was printed but was never dropped off - whatever.

Okay, so now I received this small package - "WHAT THE HECK IS THIS!?" I immediately wrote Mercari. From the get go I realized this process was going to be insanely difficult to prove even though the listing was "CLEARLY WRONG!". I had to take 6 pictures and upload them with a description of what was wrong. Now I'm sorry, but what if I was a "non-techy-type" person usually of the elderly type who hasn't a clue how to do this! THIS IS JUST WRONG! After I did this, there was a series of emails going back and forth to Mercari which I won't go into detail here but to say the least were simply infuriating. BTW, during all this time, there was absolutely no word from the seller! Ya think Mercari might have said something like, "Okay, we haven't heard from them so we have awarded in your favor blah blah blah..." but no!
Okay so now here we are roughly 10 days after opening my case, I finally get resolution in my favor but not without A LOT OF EFFORT!. Most people would simply drop it. But hey I'm talking about $93!

So I am now awarded my "WINNINGS" HA! And am told I shall receive my money in about 5 to 10 days - OMG! ARE YOU KIDDING ME!?
Luckily I actually got my money within a few minutes so thank goodness there. Perhaps it was because it was American Express, who knows.

But now here's another kicker. I was told not to leave any feedback during this process otherwise it would close the case and I wouldn't get my money back. So I waited like a good little boy and did what I was told...So now that they asked me to close the case when I got the money, I actually could not go back to rate the seller! So now this "seller" of nefarious ways is still out there with a 100% rating doing whatever the heck he wants to do without ever having lifted a finger. Oh and BTW, I had to send him his item back, so now he gets to try and sell it AGAIN!
I'll never buy on here again, but I will try and join in the fun of selling without rules...
This is truly a Buyer Beware Site!

Of course they would blame the team of Sitejabber themselves. This is the mentality of Swordskingdom. Rather than try to be on the positive side of customer service, their answer is to defend themselves rather than try to help. Yes, I received their request for information to "identify" myself. However, this is a case where I'd rather not get into it with them as it took me years to get over this injury. The very last thing I want to do is to open those wounds. I wrote this review for others to be very careful dealing with them. Individuals buying one or two items can be very happy, but do not, I repeat, do not, purchase wholesale lots from them! They will send you every piece of garbage they have...