First off the items come from Pakistan, so they claim the shipping cost is huge (mine was over half of what my items cost). They claim they make little profit from their products so customers can save, which may be true because they make most of their profit from their BS shipping costs which you will also get a bill from FedEx about a month later, even AFTER you have paid SK for shipping. Also their 24/7 chat is not 24/7, you can send something 24/7 but they only get back to you when they feel like it (if at all). I order replicas from the other side of the world all the time and pay little to no shipping who also have great customer support. This company is a joke and should be shut down for ripping off their customers and misleading them. Stay away.