Sweetwater

This is one of many reviews of my experiences with Sweetwater. Just when I think they couldn't possibly do a better job, they step up and blow me away. I have been using Sweetwater for my music gear for several years now. Aaron Vidusek has proven to be a huge asset to the staff of this company. My most recent dealing had to do with their warranty.

I can never say enough about this company and the folks who work for them. I contacted them about an issue that required the use of their Sweetwater Guitar Workshop. What a group to deal with. If you are concerned about their warranty policy, Don't. This company and its people make it very clear that you can depend on them when you need to file a claim with them.

They made this issue seamless. It was handled in better time than I originally thought. From the first contact with Joe Stilwell to the last with Wyatt Traxler, This crew is on the ball. They communicated with me at every single turn of events with my warranty claim. They were all very friendly and very professional.

I enter every one of the monthly drawings, especially their "Win Your Wish List". I dream of winning one day, but if losing means I get the support I get from this company, I win more at every phone call or email.

I only wish I were able to visit their store so I could meet these folks in person. It would be an honor to shake the hands of folks that know what it takes to make their customers happy at any cost. If you have or had any reservations about ordering from Sweetwater, you need to seriously consider changing your mind and give them a try. You will not regret it.

Thank you, Sweetwater and Sweetwater Staff. KUDOS!

Frustrated musicians who are making sales opposed to making music end up giving you crap service. Not believing you when you tell them flat out that something isn't working or it's broken or it's warped or whatever the case may be. They will go back and forth with you and tell you to break out a fkn ruler to measure this or that and then a microscope to examine this closer.

I dealt with this company for almost three weeks via email, text, and phone calls to try to get two proper drum heads opposed to the two defected ones they sent me.

This company is a nightmare! Whatever your main instrument is, go to a specialized store and deal with musicians who want to help you get the correct product into your hands. I finally told Sweetwater or more aptly named sour water, or even $#*! water that they can keep the $56 and to never reach out to me again. Honestly, it was worth taking the hit for a few dollars to not hear from these jerk offs again.

Okay a few details. They sent an 18 inch drum head in a box that look like it took a half a dozen trees to make. They put enough bubble wrap in there that I'm sure it will end up killing a bunch of fish. Unfortunately in the oceans is where the unbelievable amount of excess plastic that they used will end up. These people and this company are completely unconscious.

I was told they were going to send another bass drum head because the first one was defective. That never came. Then they tell me the heads aren't defective. After they say that they tell me they want pictures. So they've already made this decision without even seeing what I'm talking about and how warped the heads were.

Then another representative tries to tell me that Remo drum heads can't be used on a Ludwig snare drum. Are you fkn kidding me?

I was planning on spending thousands of dollars buying all sorts of drum accessories and an electric drum set from them. Luckily all this took place before I actually put more money in their pockets. So for that I am very grateful!

These people are clueless, frustrated, and unconscious. Do yourself a favor and stay the hell away from this company. This company is a nightmare!

Very awesome service. A total of 5 purchases I made with Sweetwater, and all of them have superb mailing service.

Unprecedented service. Simply put the best I have ever seen in any business field. I have been more than satisfied.

The in-ear monitor had low base quality and the tools haven't as high quality as I expected and the years of purchases I can't E V E R get a special discount, no more than 10 dollars

I've been a working musician for 40 years.
Always loved dealing with Sweetwater.
I purchased a Roland DJ-707m and was promised the Serato Suite software and it was not in the box. After days of different calls, I was told from customer care that the controller was supposed to automatically unlock in Serato after I registered it. After more days and days of trying, my sales person found out from the Roland sales rep, that the serial code was supposed to be included in the box. I have a DJ, karaoke gig that was booked to try to sustain my income until MGM is up and running with full concert entertainment/ nightclubs and this really messed up my gig.
I only spent the $1000 to try to make some money doing smaller venues. I am a working musician and guitar player with a full band normally and this was terribly disappointing. I liked the mixing capabilities of the Roland DJ-707m to do solo/duo shows, DJ break music, and to do karaoke, etc. Now my sales rep left for 3-4 vacation and I'm still left unable to unlock the software. I'm extremely surprised that a company with amazing track record dropped the ball so much. I had options to find open box deals from competitor companies for several hundred dollars less. I should've went that route and purchased the software. I think there's a good chance the software code was taken out of the box from someone before it shipped. It took some major convincing to my wife to spend the money because we are both employed in the entertainment industry and are struggling due to Covid-19. Either way, I've never left a negative review in 40 years, but I had to share my experience to help anyone in the future buying Roland controllers who are promised the Serato Suite package. Peace to all and stay safe.