Sweetwater

I have been purchasing items from Sweetwater for about 2 years now. When something wasn't in stock, they let me know of a similar product and gave me the option to choose that instead. I appreciate that because it was just a color difference. My other option was to wait 2 weeks, but this was a gift so timing was important. I emailed them back asking if they could put a note in the box or even on the outside saying "Happy Birthday!" I was told they move fast there, but they would try to catch it. And they did! There was a cute Happy Birthday written on the box with balloons. It was so nice I didn't even wrap the box! Thank you for always emailing and giving me updates and asking how my experience was. I really appreciate the service and your turn around time is so quick.!
Thank you,
Karen A - Wisconsin

One of the best online buying experiences I have ever had! Things to note:
- they actually called me before finalizing the order just to verify the purchase and see if I had any questions. And when I called back (they had left me a VM) the person who originally called me answered and knew who I was!

- Easy tracking of package as it was on its way to me

- When I emailed them after to receiving it the same person I had started the process with actually replied back and asked me to let him know how the item had I purchased was working out for me.

- the item I ordered arrived as expected, was well packaged and had a nice insert that explained returns, how to get tech help, etc.

I would highly recommend Sweetwater and will be using them in the future!

I have always had good experiences with Sweetwater. I rather buy from then than Amazon. Their support is great. However, I bought a new drum set and it came with a defective tom mount. Cannot be used without that part. I have talk to a few and they seem to pass the ball round. Today a week later I still do not have the part. Had to invent a mount to do a gig and it's embarrasing when I bought something good. When it comes to returns Amazon is better too bad. Sweetwater should step up to returns and fixes.

Best customer service I have experienced in a very long time. The service I received was very personalized. The representative was extremely responsive and kept me updated along the ordering and shipping process. I highly recommend Sweetwater.

I purchased another Gibson Les Paul from Grant Vitek. I've been extremely pleased with Sweetwater in every way! Ask for Grant Vitek. He is extremely knowledgeable and very courteous. A true professional in all departments. He can answer any questions and if your unsure he will always guide in a truthful and honest way. The very best,,,, ask for Grant *******@3193

Received my guitar via FedEx in perfect condition. Waited the 24hr period before opening.
The packaging insured no movement of contents. Opened the case and the D'Angelico 12 string far exceeded my expectations. Removed and played guitar right out of the case. Only a couple of strings were out of tune. No problem, with the built in tuner I was playing in no time. What a joy this guitar is. Such rich tones. Couldn't be more pleased with my selection and the GREAT service from Sweetwater!

Got a call from one of the workers overlooking my product and assured me that I would get my product on time and that if I had any questions or concerns to let them know. Would recommend buying from these guys

I took in a Gibson guitar that needed restrung and a new pick guard.
They talked me into $800 worth of worth of work.
That was over a month ago and, despite several emails, they still won't tell me when I can get my guitar back.
I'm about to tell them, "Keep the damned guitar and my $100 deposit. I'll just buy a new one on Amazon."
If your guitar needs work, go somewhere else.

I recently bought a Fender Champion practice amp. It is a great little practice amp! What I like best is having my own advisor, Jason, who is very knowledgeble. He patiently answers all my questions even when they are detailed about a product like strings. Sure you can buy the same products elsewhere but the Sweetwater staff cares and can advise you when you ask.

Sweetater is great to do business with, I received my order within 2 days during the busy Christmas season! They even called to thank me for my order and to let me know that they are there for me to answer any questions. Highly recommend this company!

Great product options with varied prices but James' reaches out. He will talk you through the best purchase. He will text to assure your order is on the way. Sweetwater is great. Having a person, like James, helping every step of the way makes the company exceptional.

I bought a little bag of picks for under $5.00. It was the best price on the Internet. But what impresses me is how Sweetwater cares about the purchasing experience. I received emails, and even a call, asking how the experience was, how Sweetwater could help me, and just generally being friendly. I have no doubt that if I bought a $10,000 guitar and smashed it on the stage in a rock and roll frenzy they'd call to ask how well the guitar performed in the smashing. They care.

I placed an order with Sweetwater and immediately received a call. The representative was pleasant and I was assured of a smooth transaction.
The purchase was quick and effortless. I needed a Taylor 800 series guitar before Christmas and Jon was instrumental in insuring I had the instrument Christmas Eve. Shopping through Sweetwater is almost as good as actually handling the instrument because they take quality photos of the actual instrument you will be buying (serial numbers). I knew what the Taylor model and serial number were when I bought it. Sweetwater will be my "go to" store for buying instruments. I have also ordered smaller items and accessories and they also arrive fast and there have been no negative surprises. Actually there have been some pleasant surprises but you will have to order something to see what I mean. Great Job Sweetwater!

Sweetwater has customer service quality down. Apparently, I have a personal representative that my calls get forwarded to every time I call. He has called me out of the blue to ask how my equipment is working and has given me technical advice.
That is customer service.!
This time I called to check whether a less expensive piece of equipment would do the job as well as the more expensive one. He told me that it would and I ordered it.
It arrived at my home before another order that I placed at Amazon at the same time.
These guys are great!

Here's the guitar that passed their "55 point inspection". When I went to send the guitar back, they wanted to offer me a "discount" instead; gosh, I wonder why they won't post my review about this incident under "Gibson Flying V - Antique Natural"?