I was interested in a certain model guitar and noticed a demo available at a lower price, so I put it on my wishlist. Ben responded in an email that if he could be of any help, just let him know. I told him that I was very interested in this guitar, but I needed to come up with the funds (which might take me some time). He came back with a price that I could not tune down. The shipping was quick as well. So, I am very pleased and satisfied with Sweetwater!
Sweetwater is one of the best companies that I have ever had the pleasure of doing business with. Their customer service is the best hands down. These guys have such a comprehensive knowledge of the products they sale and are very helpful when it comes to purchasing anything music related. If you have a problem, they fix it. No ifs, ands, or buts.
Sweetwater's product selection, prices, and customer service are some of the best I have ever experienced. They are truly an extraordinary company that clearly focuses on assuring that their customers are treated with respect and great care. I NEVER write reviews, but when I got a follow-up email to a recent order, I decided to take the few minutes to share my experience with this exceptional company.
I've purchased a few items and always experienced great service from Sweetwater! I wanted to order a lightweight stop bar tailpiece which was designed for a Les Paul and needed to find out if it fit my Gibson SG. I called Brent Leuthold to find out and I provided him with the serial number of my guitar as he requested. He called Gibson and they verified that it would fit. He got back to me promptly with the answer so I was able to order the part without any worries. Great job Sweetwater! I really didn't expect this kind of service for such an inexpensive part! Keep up the good work!
I purchased a bass guitar from sweet water. Shipping was fast. There was a problem with how the guitar sounded. I contacted Sweetwater. Their customer service was great. They offered to reimburse me for the cost of having a local shop work on it. All the guitar needed was a simple adjustment. I will definitely buy from sweet water again, cause they care about their customers
They politely informed me about backorder and told me an approximate date of when the second item I ordered will arrive. He also gave me alternatives for the keyboard on backorder. He had first hand experience with the instruments we talked about and gave tips for learning curves and intonation adjustment on the instrument I ordered. Overall best customer service I've ever had to deal with, hold times are short and the technicians are knowledgeable! Thank you so much for your great help and service Ashton Boyd!
I used to buy quite a few items from these guys guitars pedals etc. but the last time I did I got a pedal and the site and salesman both indicated it came with no adaptor so the guy talked me into buying one, only about 24.99 but when I got the pedal it indeed had the adaptor with it, so all I can figure is they needed more sales or the salesman worked on commission but it was enough for me to not buy from them again considering there are so many others that sell the same stuff at the same price or lower, so just a heads up BEWARE!
Sweetwater customer support was unable to help me. I called Beheringer and they were GREAT. My problem could have been solved if Sweetwater support would have had a schematic of the product. Sweet water is a good company, and I will purchase more from them in the future.
I have purchased a number of items from them and I highly recommend that you check them out. Their advise is based on real knowledge of the products they sell, their shipping is free & fast and they follow up to insure that you are pleased with everything.
I can't say enough about this place. I stumbled upon Sweetwater when doing a google search for a new piano keyboard, a Casio PX-160. Not only did they have the best price and free shipping, they added expedited shipping at no cost so that I could receive delivery on a day that I wasn't working. Then because the delivery scheduling wasn't met due to an error by FedEx, they gave me a $100 credit, without even asking! Days later, I ordered software from them that I wanted the next day. Because the sales person noted the previous problem (again, by no fault of Sweetwater), he gave me a discount on the next-day delivery charge. He explained that Sweetwater is working hard to insure customer satisfaction and to grow their customer base. They have a life-long customer in me!
They truly are the best in the business. I have been dealing with the same person Ed Needler at Sweetwater and he has never steered me wrong. Customer service is impeccable. They always help you with whatever problem you have and they never try to pressure you into sales but truly look for what's best for you. And they're shipping department is the best around. Can't say enough about Sweetwater.
If looking for a Mac, ignore the 24 months no intrest financing advertisement right next to the computers. After the purchase I was informed that it was not 0%. Then if you want to return they will charge you a 10% restocking fee, for me thats $200! Buy from anywhere else!
A very good company to do business with and
Great customer support! The Subway D-800+
Is a tonal monster of a bass amp in a 6.3 lb
Package which I bought from Sweetwater, great
Packaging and fast delivery!
Their division between sales and support is very damaging for the customer.
You'll get sales calls that you don't care for. But then if you have to return merchandise, things get more complicated. They don't even have an easy way to get a RMA through their website.
I am really pissed at them. After two years and a few thousand dollars spent on them, I decided I won't buy more from them.
Sweetwater is amazing I have been a repeat customer for many years. Eddie offers amazing customer service and will send me the links of previous purchased merchandise so that I can ensure I buy the correct product! I will never use another company for headphones.
My business partner and I, are regular customers with Sweetwater, our purchases and their services is absolutely Awesome...
NICK is my go to guy... you leave emails/voicemail messages, he will get to you. He answers all of your questions. He guides you in the right direction(s), so you can make the right purchases. If you're looking to buy studio gear, I Highly Recommend Nick K!
He hasn't let me down one bit...
Totally impressed with my shopping experience at Sweetwater and especially my sales engineer, Todd Kitchen. Purchase went flawlessly, happy with the set up, and the guitar arrived on time. I will only will be purchasing from Sweetwater for all of my needs.
Don't really know where all of those negative reviews are coming from but okay! I've been with Sweerwater for ages now and I've never had one negative experience and that is the tea! Keep up the good work Chuck and the guys! Amazing service.
Sweetwater goes far above and beyond customer service expectations they are coming up behind you to surprise you yet again with something special (and candy)!
Knowledgeable, aware, empathetic and always on the scene - Sweetwater is THE go to for your musical needs.
If you spend any time near an instrument, do yourself a favor and talk to Sweetwater (shout out to Clint Bransteter). You will be shocked with the quality and attention to your needs.
Do it now!
Exceptional company with great customer service and products. Confirmation email was friendly and informative. I got a call from a real live representative letting me know I can call anytime with questions or concerns. My package arrived on time in great condotion, and there was even a thank you note inside with candies. The product was exactly as advertised and the pricing was comparable or better than anywhere else I looked. I will absolutely be a returning customer!
Overview
Sweetwater has a rating of 4.1 stars from 1,195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sweetwater most frequently mention customer service, sales rep and free shipping. Sweetwater ranks 1st among Music Equipment sites.
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- Fort Wayne, IN, United States
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Business History
Chuck founded Sweetwater as a recording studio in Fort Wayne in 1979. The business was first located in his home on Getz Road, then moved to a subsequent home on Bass Road. Initially the fledgling company focused on providing recording services to local and national artists and businesses.
Two things prompted the leap from recording studio to music retailer. The first was Chuck's frustration with being unable to find a reliable, knowledgeable music technology retailer. Prices were outrageous, and after-sale technical service and support for the sophisticated electronics he used in his studio were non-existent.
Then, in the early 1980s, the revolutionary Kurzweil K250 appeared. This groundbreaking keyboard gave musicians and composers access to realistic orchestral and other sounds, opening new possibilities for music composition and performance. Chuck created his own sound library for the keyboard, and quickly gained a national reputation as an expert at programming the instrument. Renowned musicians such as Stevie Wonder, Kenny Rogers, and other top names began consulting with Chuck, purchasing K250 factory options and upgrades through him. Recognizing the industry's need for a new, dependable, customer-oriented approach to the musical instrument and professional audio sales channel, Sweetwater became a Kurzweil dealer to fulfill these requests.
As Chuck's expertise became known and the industry grew more sophisticated, those original K250 customers returned again and again for product advice. The company began representing more product lines, and rapidly developed and implemented its unique philosophy of relationship-based selling — treating customers as friends —and unmatched pre- and post-sale customer service.
Sweetwater's primary emphasis quickly shifted from recording studio to music retailer. A new building was constructed on Bass Road and was expanded four times to keep up with the skyrocketing growth of the company. But even that wasn't enough, as the company quickly grew to nearly 220 employees. In late 2005, Sweetwater began the process of moving to their new headquarters, located at the intersection of Kroemer Road and U.S. Highway 30. The location's 38,000-square-foot building will be expanded to a total of 150,000 square feet with the addition of a 40,0000-square-foot state-of-the-art distribution center, a rich-media auditorium and recording studios designed by world-renowned acoustician and studio designer Russ Berger, and a technical training center on a 44-acre property that will allow plenty of room for Sweetwater's massive projected growth: 175 additional full-time employees and $150 million in annual sales by 2009, and $180 million in annual sales and 450 total employees by 2010. Most recently, $1 billion is annual sales and over 2000 employees by 2020.
Today, Sweetwater is recognized as one of the most successful and fastest-growing music retailers in the nation. The company has been named to Inc. magazine's list of the 500 fastest-growing private companies three years in a row, and has received the Music Inc. magazine REX Award for excellence in retailing.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Larry - Thanks so much for the kind words for Todd. He is great at what he does and we're very lucky to have him on the team. Glad to hear your new guitar arrived in great shape! We'll look forward to working with you again soon and thanks for the business!