business logo of Swagbucks

Swagbucks

How would you rate Swagbucks?
grey star
grey star
grey star
grey star
grey star
Nigeria
2 reviews
0 helpful votes
Follow Roa L.
Unfollow Roa L.
Send Message
Share Review
Report Review

D L L B dot U K
April 20, 2025

Balance drained, account restricted, I was devastated and confused, told a friend about my situation and he recommended me to the company mentioned on my Name who handle my case very well and help me refund my 15k$, I'm thankful to them, they saved me check name on my title

Date of experience: April 17, 2025
New York
7 reviews
3 helpful votes
Follow Cory C.
Unfollow Cory C.
Send Message
Share Review
Report Review

Liars
March 4, 2025

Don't waste your time with this app. They do not honor their offers. I hope this business folds soon. I completed all necessary steps, submitted proof and they still denied it.

Date of experience: March 4, 2025
California
1 review
1 helpful vote
Follow RL C.
Unfollow RL C.
Send Message
Share Review
Report Review

I've been on swagbucks since 2018, my bucks to date is 225K but they continue to whittle away the options making it harder and harder to make it worth your time and effort. Most of the surveys detail a big payout and you get halfway through only to get booted because you don't meet the demographic. That 30 minutes you wasted on the survey gets you 1 swagbuck. They have weekly side games with a team thing and a bingo type thing, but if you are a regular you'll be lucky to be awarded 5 swagbucks for your hours of effort. Some stores still have a decent cashback, but that list continues to shrink and several of the better payers aren't even a local option. I had started hitting the games - since there aren't really many other options anymore - but two months in a row they've neglected to give me the swagbucks as advertised. I've attached a photo to illustrate the fine print that allows them to refuse you a 15,000 swagbuck payout. If an activity doesn't appear in your 'ledger' they tell you to wait 2 days, but you have to wait like a week before they will allow you to submit a formal inquiry. You submit the ticket and they come back and tell you that you should have checked your ledger for the activity. But when you check your ledger for activity and it's not there, they tell you to wait 2 days. So you waste all this time playing stupid stupid games thinking you'll have enough swagbucks to cover christmas, only to find you've been scammed. I'm considering lodging a formal complaint with the BBB.

Date of experience: March 25, 2025
GB
12 reviews
23 helpful votes
Follow Anne C.
Unfollow Anne C.
Send Message
Share Review
Report Review

Angelica is back again
February 17, 2025
Updated review

This customer service agent will not award you points for a problem on their surveys Before she came back other agents would Youd think it was out of her own pocket

Date of experience: February 14, 2025

Be very careful
October 23, 2024
Previous review

Swagbucks are refusing to pay my earnings unless I verify myself They are stealing my money by refusing to pay it I don't know why they are doing this but Dean customer services refuses to budge

Date of experience: October 23, 2024

Stupid agent
November 3, 2023
Previous review

One particular agent seem to be back on the team on Swagbucks. All he can say is disqualification. I have told him in the past to stop communicating with me and it took me to submit a complaint to prodege to get it stopped Now he's back and its started again i just completed 7 minutes of a 10 minute survey and he's at it again Am going to submit another complaint to prodege

Date of experience: November 3, 2023

Hopeless customer service
August 11, 2022
Previous review

I am owed 208 points for a shop I did at boots on 30 August I have sent details multiple times but customer service have ignored it DAVE in particular doesn't either read my emails or look at my screenshots I have reported this to Prodege and am waiting for a reply
All he can say is it hasn't tracked AVOID DEALING WITH HIM For some reason I can't add photos

Date of experience: August 11, 2022
Virginia
1 review
2 helpful votes
Follow J H.
Unfollow J H.
Send Message
Share Review
Report Review

My account was deactivated. No warning or reason. Support can not be contacted because one needs to sign in. SHAMBUCKS.

Date of experience: March 5, 2025
Illinois
1 review
0 helpful votes
Follow Elisa F.
Unfollow Elisa F.
Send Message
Share Review
Report Review

This app is a waste of time. Complaining with evidence, customer service replies too bad. Branded Surveys compensates when something glitches.

Date of experience: January 23, 2025
Utah
1 review
1 helpful vote
Follow neeley r.
Unfollow neeley r.
Send Message
Share Review
Report Review

I worked hard to earn a $50 gift card. The same day that they emailed my gift card had shipped, swagbucks deactivated my account so that I couldn't actually use it. I lost all of my points. This hurt my feelings especially around the holidays. It takes SO long to earn points. I wouldn't recommend this waste of time and space app to anyone. DO NOT DOWNLOAD 🚨🚨🚨🚨🚨 DONT WASTE YOUR TIME SPENDING AN HOUR ON A 15 MINUTE SURVEY, JUST TO HAVE YOUR ACCOUNT DEACTIVATED PERMANENTLY. I wouldn't expect more than $20 IF THAT. Anything high priced they'll do anything in their power to prevent you from getting paid. Support team was zero help.

Date of experience: December 17, 2024
Nigeria
4 reviews
1 helpful vote
Follow Joseph A.
Unfollow Joseph A.
Send Message
Share Review
Report Review

Appreciated for dedication and commitment over the years. Swagbucks has been there for me, the best online earning sites I've ever seen. With different ways to earn Swagbucks and later convert them to actual cash ranging from answering surveys, playing games, shopping etc. Swagbucks is the best, I've personally had fun using this website and I can encourage others to make use of it too. And you can redeem rewards via PayPal, gift cards, coupons and other convenient means.

Date of experience: August 30, 2023
Greece
1 review
3 helpful votes
Follow Lorenzo R.
Unfollow Lorenzo R.
Send Message
Share Review
Report Review

A lot of big brands here have a low trust score and thats natural because customers usually leave a review when they are disappointed about the product they purchased or used. So I can't understand why ******* reviewers would praise Swagbucks because they are "earning" one dollar a month for spending endless hours of their precious time to answer to hundreds of surveys. Unless they are chatbots. Me too, I have answered some surveys and only after completing them I was informed that I was not worth that 1 cent for my time. There was an offer to download the Monopoly Go App and earn 30 USD by completing level 101 within 30 days. I did that in 16 days and guess what? They tracked until level 71. I emailed them before the deadline about this issue, and guess what? They never replied. Swagbucks.com is definitely one of the biggest scammers and fraudsters online, so just don't waste your precious time for them. They make money thanks to you and they laugh at you.

Date of experience: March 30, 2024
California
1 review
6 helpful votes
Follow Nick N.
Unfollow Nick N.
Send Message
Share Review
Report Review

I am a long time member of over 2 years and have used thier site everyday during that time so im very disappointed that when I provided proof of survey completion they did not take the time to look into it they just gave me a boiler plate answer and said if the survey companies don't want to pay too bad instead of recognizing thier was a mistake and fixing it. For whatever reason thier were issues over the weekend with survey payouts even though you completed the survey in full so I took screenshots as proof amd provided them so they could look into it and instead I got 4 copy and pasted email messages saying that if survey companies refuse to pay then too bad even though in the past they woukd investigate and give you the payout that was not rewarded. Terrible customer service and support in my opinion.

Date of experience: October 30, 2023
South Carolina
8 reviews
3 helpful votes
Follow Kent W.
Unfollow Kent W.
Send Message
Share Review
Report Review

Cannot Login
November 8, 2023

I recently tried to sign up to Swagbucks, but encountered a technical error that prevented me from logging in. This was extremely frustrating, as I had been looking forward to using the platform and the rewards it offers. I tried multiple times to get the login page to work, but to no avail. As such, I wouldn't recommend Swagbucks to anyone who wants an easy online experience.

Date of experience: November 8, 2023
Maryland
1 review
1 helpful vote
Follow Sierra B.
Unfollow Sierra B.
Send Message
Share Review
Report Review

I have been playing a game that I would never play outside of this website. I have had so many issues with this website it's unreal. At first my phone didn't work and it said my phone was a VOIP/Pre-paid (untrue). Which in turn meant I had to wait awhile for them to fix that, cause you need your phone to view your progress and download games.
Second issue arises, my game isn't tracking at all. I downloaded it from the link and everything. I put a ticket it and they couldn't even honor it. I'm owed about $30. They "can't track it" which is complete BS considering my phone had issues prior, so you can't even credit what I'm owed? I have all the receipts of the text with the link. The days I completed whatever task I needed to earn swag bucks. Their customer service is slow & they can't even honor anything. Go anywhere else but swagbucks.

Date of experience: December 29, 2023
Florida
1 review
3 helpful votes
Follow Cole H.
Unfollow Cole H.
Send Message
Share Review
Report Review

Swagbucks is the big thief ever when i signed up they let me took surveys then they close my account taking my money without clear explanation and they sent the same message they sent to my friends.
They let me take surveys then close the account and took my money.
Do not sign up in swagbucks.

Date of experience: September 27, 2023
Ohio
6 reviews
4 helpful votes
Follow Cynthia M.
Unfollow Cynthia M.
Send Message
Share Review
Report Review

They are slow and completely unresponsive. I am still looking for 7,500 Swagbucks that should have been rewarded in December. I even went to MonopolyGo Customer Support to provide a date of when I reached the level to receive said points. Attached it to my ticket and have heard nothing. It's funny how they go ghost when they need to payout the large amount of Swagbucks.

Date of experience: January 9, 2024
Missouri
5 reviews
13 helpful votes
Follow Stephanie T.
Unfollow Stephanie T.
Send Message
Share Review
Report Review

Great for gift cards
July 16, 2022
Updated review

I love Swagbucks. I've been using the site for several years and I've gotten hundreds of dollars in gift cards. There are many ways to earn swagbucks. You can take surveys, download and play mobile games, watch videos, submit store receipts, and more that I can't think of right now. Swagbucks are worth about a penny each and you can cash out for as little as five dollars and it doesn't take long at all to get there. I highly recommend this site to anyone who wants to spend a little time earning gift cards online.

Loading...
+2
Date of experience: July 15, 2022

Swagbucks is great.
August 3, 2018
Previous review

I've gotten hundreds of dollars from swagbucks. It's great. I will continue using it for the foreseeable future.

Date of experience: August 3, 2018
Texas
2 reviews
2 helpful votes
Follow Loan N.
Unfollow Loan N.
Send Message
Share Review
Report Review

Help desk not helpful
January 18, 2024

I stopped using Swagbucks when they stopped tracking my play like many other people and they stopped giving me credit when I contacted help desk. I thought I would give it another chance, but this time I didn't receive a credit in the middle of 2 others so surely they couldn't deny that I had earned the credit when I earned it for reaching a lower level and a higher level so the in between should be automatic. Nope. They still said there was no proof that I had earned the credit.

Date of experience: January 18, 2024
Canada
1 review
5 helpful votes
Follow Steve M.
Unfollow Steve M.
Send Message
Share Review
Report Review

After investing so much of my time participating their surveys, then one day, I was informed that they have deactivated my account due to violation of the Terms of Use.
I was completely puzzled as I have participated the surveys with honesty & integrity. Many times, I inquired for clarification as to which Terms of Use have I broken. They would not answer my question and repeatedly dodged the question and provided the same boiler-plate response that the Terms of Use was violated.
It's sad that I have wasted so much of my time supporting their surveys and basically lost all my hard earned points due to their wrong accusations.

Date of experience: December 6, 2023
Florida
1 review
0 helpful votes
Follow Zackary A.
Unfollow Zackary A.
Send Message
Share Review
Report Review

Made almost $1000
March 17, 2022

I've been using this on and off for a little less than a year and I've already redeemed almost $1,000. Any time my activities didn't show as pending after being completed all I had to do was contact customer service and they usually needed some kind of proof but it would always get sorted out. Highly recommend Swagbucks. Great customer service!

Date of experience: March 17, 2022
California
3 reviews
2 helpful votes
Follow Liz S.
Unfollow Liz S.
Send Message
Share Review
Report Review

It's ok
August 27, 2020

So it gets the job done but it's kinda hard to use if your just doing surveys and takes forever to get Swagbucks because the partnered survey websites always crash. Games are very reliable though. This week alone, I've earned 2000 swagbucks which is equal to about $20 if I remember right, and I have another game I'm working on that will provide 3000 swagbucks

Date of experience: August 27, 2020
Georgia
1 review
0 helpful votes
Follow Brittany M.
Unfollow Brittany M.
Send Message
Share Review
Report Review

Never bored.
December 19, 2020

It's what I do when I ain't running after kids, cooking or cleaning. Being a stay at home gets boring somethings but swag bucks has games and the surveys ain't too bad. Plus I makes some extra $$$ to pocket. I love Swagbucks.

Date of experience: December 17, 2020

Overview

Swagbucks has a rating of 2.7 stars from 9,049 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swagbucks most frequently mention gift card, long time and many times. Swagbucks ranks 2nd among Free Stuff sites.

service
352
value
351
shipping
231
returns
187
quality
317
This company does not typically respond to reviews
+328