website thubmnail of SurveyJunkie
How would you rate SurveyJunkie?
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New York
1 review
7 helpful votes
Follow Eden E.
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WASTE OF SPACE!
March 17, 2019

This site is trash, garbage, an evergrowing waste of everything. I started doing this crap bc I was short on cash and seemed to be a short answer. NOPE.
I got all the way to $20 which I was going to then transfer to my paypal- when I went to the redeem points area, it was grayed and not clickable. I get the same message everytime- that I have to contact them to verify my acct, which was already done a million times. Still nothing!
Thanks for wasting my time and stress over a week or so for NOTHING!

Date of experience: March 17, 2019
New York
1 review
2 helpful votes
Follow Nikkyla M.
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I've used this site for a few months and have been scammed multiple times by their third party surveys. It only have I completed entire surveys and not been compensated for completing them, I've been penalized because the third party's don't verify their verifications. I have answered all surveys honestly and have been scammed out of 85+ points on multiple occasions. It's so frustrating that they can use our time which we don't get back and then tell us we aren't being honest. I only use this service when I absolutely am in a pinch and need extra cash but I am immediately reminded every time I use it that they are playing us and really don't care about how they use us. So disgusted by this.

Date of experience: October 2, 2023
Washington
1 review
5 helpful votes
Follow David R.
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In the past I could redeem my points for the cash I was owed. For weeks I've tried to do that. It's only $10 bucks but I'm owed it. I would send in the complaint form, but they wouldn't give a number I could call to verify the account. Then they would say they'd call. They either never called, or would say a set day they'd call and wouldn't. Last time they called 4 days, at night, after the day they said they'd call. They want your bank account info and don't do either an Amazon gift card or deposit to PayPal. I filed a complaint with the BBB so they stop scamming people to do surveys without paying.

Date of experience: June 26, 2019
Canada
1 review
4 helpful votes
Follow Shelley P.
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Redemption of points
November 15, 2023

Not too happy with survey junkie rite now, I've been trying to redeem points for over a week, no one is getting back to me

Date of experience: November 15, 2023
Nevada
2 reviews
28 helpful votes
Follow Renee W.
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IM TRYING TO REPORT THEM TO THE BBB. PLEASE JOIN ME IF YOU HAVE BEEN ON THEIR SITE AND NOT GOTTEN PAID... THEY ARE A SCAM. They are listed as
Blue Media Ventures, Inc.
1200 S Brand Blvd # 200

Glendale, CA *******-2641

https://www.surveyjunkie.com/

*******217

Date of experience: August 16, 2018
Louisiana
1 review
10 helpful votes
Follow Scott L.
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I have been trying to contact Survey Junkie support for a month, but only get automated responses.
My account was frozen, and the site won't let me redeem my points.
Don't waste your time.

Date of experience: September 1, 2018
New York
1 review
4 helpful votes
Follow Paul F.
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Don't be fooled.
July 5, 2021

If everything goes well, you can make about one dollar per hour of your time. The three companies I've tried all deceive and exploit people who are desperate to make money.

Date of experience: July 5, 2021
Florida
1 review
2 helpful votes
Follow Michael V.
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This is probably the worst survey site I've ever had the misfortune to be part of, froze account after weeks of taking surveys with money still owed for surveys and participation competition after changing my demographics, I'm guessing they have a problem with me being both white and Cuban, they accused me of lying which I didn't, demanded that I fill out a post card, which never came, even *******@PayPal does extensive varication on you including address, they did however keep the money they owed me for doing surveys, by the looks of it I'm not alone in that, so now I'll just keep sending their money tree's emails until every one of their customers see what a scam this is, it's not going to hurt my feelings one bit if their corporate supporters loose a ton of business in the meantime, after all they stole from me I will not feel bad for doing great damage to them in return.

Date of experience: October 3, 2021
California
1 review
0 helpful votes
Follow Dobie D.
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I joined SurveyJunkie less than a month ago and already made over $50. They only have surveys, no pop ups or ads. There's always a good supply of surveys to try. Unlike other survey sites, they almost always give you a few points even if you're not accepted. Most surveys are about consumer products, but I've done some very interesting and thought provoking ones, including use of nuclear weapons and improving health care. Sometimes they show videos or photos of ads and ask for opinions on what you liked about the ad, or what you didn't like. Customer service is great. Whenever I've asked a question (using their contact form) I usually receive an answer the next day. I like the promotions where if you answer 3 surveys a day of 10 points or more for 8 days within a couple of weeks you get an extra $5. Some surveys are short and others take a lot longer - you can't always tell by how long they say the survey will take, but you're always told how many points you'll get for each survey. I've tried other survey sites, but have found SurveyJunkie to be the best for picking up some extra cash, and for giving my opinions on timely subjects.

Date of experience: February 3, 2022
Illinois
1 review
3 helpful votes
Follow Calvin E.
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Survey Junkie won't redeem my money and say I have a redemption in progress for over 2 weeks I informed them that they had the wrong email address because I had 2 of them and customer service will not answer or make my redemption

Date of experience: October 28, 2020
New Mexico
1 review
5 helpful votes
Follow Kalob T.
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You do a whole survey. Oops! Seems it's filled up! But we'll give you 3 points just for trying (3¢) you don't mind it, youre grinding. It's to be expected a lot more times but you still put lots of brain power into answering cuz the surveys are rly good at telling when you're just skimming through them. You finally get to 5 dollars... 5 bucks. Wowza. After days of work on this app. What's this? Verify who I am? Ok? What's this? Apparently my address doesn't exist? And after using every possible way of typing an address into that bar I gave up. I use a phone which might limit my options as to how many surveys I get but either way you are gonna have this happen to you. Something will go wrong, time will be wasted, they put you in a bad mood because 98% of the surveys kick you off or fail after tons of time you spend on each one just to get nothing back.

TLDR:
98% of the surveys will fail you. Points are impossible to redeem. Customer service is 1/10 according to other reviews.

Date of experience: May 15, 2020
Texas
1 review
11 helpful votes
Follow N B.
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Not able to cash out
April 23, 2019

Like everyone else, I have tried to get them to call me to verify my account for the past two months with no luck. Perhaps we should start a class action and get paid? Any interest?

Date of experience: April 23, 2019
Pennsylvania
1 review
6 helpful votes
Follow kelly d.
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Worked hard to earn enough points to finally redeem for the first time. Clicked to redeem and was instead told they needed to "verify my identity." As instructed, entered my phone number to receive a texted code to input on their website. Code never came. Tried again, Code never came. Emailed customer service no less than 5 times. Twice they "reset the system" and asked me to re-enter my phone number. Once they said the system was experiencing errors and requested I try again. I did everything they said and nothing worked. I asked if there was an alternate method to verify. No response.

After a final attempt, a failure, and another email to support asking for help, they responded that I had "reached the maximum verification attempts allowed and we could not verify you with the information you provided. We cannot allow members to redeem if they are not verified."

Are. You. Kidding. Me.

If there is their standard practice, then they're really going to just rake it in by repeatedly duping people into taking a bunch of surveys up front, never "verifying" them, and then never having to compensate anyone for the work they surely passed along to the businesses who hired them to do their research

Absolute scam. Highly recommend staying far away.

Date of experience: January 18, 2019
Texas
1 review
1 helpful vote
Follow Marium J.
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The surveys often will take you through several minutes of questions before it says you don't qualify. Or you will complete the entire survey and receive the message; sorry this survey is full. Or, you'll complete the entire survey after reading all of the questions and being totally honest with your answers, and you'll receive the message; sorry it didn't work out, be sure to take your time and be truthful with your answers. It's like they penalize you for being a speedy reader, and I find it very insulting to insuate that I wasn't being truthful. It is really difficult to make any meaningful amount of money with these surveys. But if you enjoy taking surveys and aren't in it for the money, maybe this would be a good way to pass your time.

Date of experience: December 21, 2022
Florida
1 review
1 helpful vote
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Something Has Changed
November 6, 2022

I have been a survey respondent on this site for a couple of years and everything worked just like other survey sites, you win some, you lose some. Unfortunately, over the past few months something has changed. It's harder to qualify for surveys, some surveys ask for personal information then thank you for your time without sending you back to the SJ landing page. My biggest turnoff was when I spent 45 minutes on a survey, I was thanked for my time, then nothing. I knew it was pointless contacting customer service because they have a standard response. It is outside of their control.
SJ used to be the best in getting better matches so that you could at least make a buck or two but that has changed significantly. I stopped taking surveys for a while because of my negative experience, but may try again only with surveys that do not take up a lot of my time. 10 minutes I can lose, but I will not attempt those longer surveys as it can be a waste of time and a health hazard raising my blood pressure.

Date of experience: November 5, 2022
New York
1 review
4 helpful votes
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Fake site, fake rewards - AVOID
October 13, 2023

I finally tried to cash out my 500 points ( $5) to PayPal and the option was not working in Survey Junkie. I then opted for a $ 5 Visa Card instead.When I finally found merchants who accept $5 gift cards ( Panera Bread, Wallmart) the 'supposed virtual card' from Survey Junkie was not accepted. Beware of this site - the rewards are FAKE. Do NOT waste your time doing their surveys. They will use you / your information and you get nothing - AVOID THIS UNETHICAL SURVEY SITE!

Date of experience: October 13, 2023
Indiana
1 review
3 helpful votes
Follow Trixie H.
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Been trying for a month to get the money I've earned and cannot. No reply from customer service at all and will not release my money. If you want to do surveys for free, this is your place.

Date of experience: October 18, 2020
Canada
3 reviews
11 helpful votes
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Now I'm cut off and the owe me 24.29 US
June 1, 2019
Updated review

Since I have chosen to write HONEST reviews on them on this site I have now suddenly VIOLATED AT LEAST ONE " of their terms and they are not going to pay me the $24.29 US they owe me. STAY AWAY FROM THIS SITE! I promise you--they start out great but rip you off at some point take my word.

Date of experience: June 1, 2019

Customer service is non-existent
May 4, 2019
Previous review

As you can see from from my previous review I was awaiting "comensation pending" from SEVEN surveys I fully completed. Because I was concerned with losing my other already awarded points I decided to redeem them which turned out to be a HUGE mistake because once I redeemed the SEVEN " compensation pending" awards were suddenly no long "pending" and of course I wasn't paid. And since I have complained to them suddenly i am no longer QUALIFYING for 98% of the surveys I have attempted. This company seems to think they can not pay you for surveys you have HONESTLY completed and then justify it by saying they give you 0.02 cents for SOME { about 1/2 at most} of the surveys you attempt but do not qualify for. I am sure many frustrated people don't make the effort to follow up with these issues. Most of these survey companies treat us like crap with low payouts to start with but Survey Junkie actually rips people off after they TRULY completed surveys. Other outfits like Swagbucks actually look into your concerns and if they find them legit and honest they credit you. Not Survey Junkie although to be fair they dio pay you quicker and you only need to reach $10.00 to get a payout but I figure they have hosed me of over $20.00 in situations like this and they have NOT ONCE credited me, ZERO customer service from Survey Junkie.

Date of experience: May 4, 2019

Stay away from Survey Junkie
April 26, 2019
Previous review

This site started off good. Payouts are in US funds and go quickly to your PayPal account. For a while everything was good but recently this site has been terrible. The following are my issues.
1) I have FULLY COMPLETED 7 surveys in the last 6 weeks but after having received notice that I had finished I was not paid and received a notice saying "compensation is pending"
2) after writing them each time I receive the EXACT SAME reply word for word saying the exact same thing. Waited the 7 days they told me to but still nothing. You write them back and you get the exact same reply. Word for word but no payout.
3) I got frustrated and cashed out what I was owed minus of course " the pending compensation" payments.
4) after I was paid the other $$ they owed me suddenly the " pending compensation " payments disappeared meaning they got all my answers FOR FREE.
5) when i wrote them again guess what - you know it. I got the EXACT SAME reply word for word. I am sure they simply press a button.
6). It is now at the point I am afraid to complete a survey for this company for fear of simply receiving a " compensation pending" response and no payout.
7) This company does NOT SUPPORT its hard working people. They get their answers and pay you SOME of the time.

I would clearly steer clear of this site as their methods are suspect at best. I do not write this review lightly as I did like this site in the past but they give me little choice given their lack of communication and support. Beware to any new people who wish to try them.

Date of experience: April 26, 2019
Canada
1 review
0 helpful votes
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Waste time
December 2, 2020

The survey is boring and repeat. The survey does not use your profile data but repeat each time. They are more personal data collector rather than any useful surveys. The surve junkie alsol find any execuse to deny your payment. It is boring and not any benefit on participate.

Date of experience: December 2, 2020
Canada
3 reviews
2 helpful votes
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I have 3864 points, being a Canadian I got to received a post card to enter a code to receive my payout, I email survey junkie all the time complaining I do not receive my postcard, they tell me we check it out the postcard is on the way but it never never comes very frustrating.

Date of experience: September 7, 2021

Overview

SurveyJunkie has a rating of 1.6 stars from 362 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SurveyJunkie most frequently mention customer service, phone number and many times. SurveyJunkie ranks 219th among Survey sites.

service
107
value
110
shipping
2
returns
2
quality
109