On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything was so easy and convenient to follow and got to know some good news.
I think you guys are fantastic, and I can't wait to be able to take Loki with me everywhere and I no longer have to leave him behind...
Hi there! It is wonderful to hear our services will benefit you and your furry pal, Loki. Thank you very much for your kind comments and positive feedback.
I'm so thankful that I saw your ad on Facebook. One of the BEST things that ever happened. Kelly is so calming for me that I hardly notice my Anxieties. I appreciate having all the necessary documents that classify Kelly as an ESA. Thank You! Support Pets
It is great to know that Support Pets has been so beneficial to you and Kelly. Thank you so much for your continued support of our company and for your kind feedback.
Makes it easier to keep my companion. I can travel with him everywhere
We are thankful for your kind review of our company! We are thrilled to hear your experience with Support Pets was great. We hope to continue to exceed your expectations in the future. Support Pets is here for our pet parents and their furry pals!
It was easy to do. Questions were clear. I can't wait to get her stuff.
Thank you so much for your kind feedback and for choosing Support Pets! ♥
I really appreciate this service being available and being advertised before it's too late. Thank you for this opportunity!
Hello! We truly appreciate your kind comments! We are so happy to be of service to you and your furry pal(s).
This was very easy and quick to get an approval. I'm very excited to get all of my certified documents so I can comfortably take my dog anywhere.
Hi Janet! We are excited for you! ♥ Thank you for taking the time to leave a review and for choosing Support Pets!
Thank you for all that you do! Very pleased with prompt follow up and processing request.
It is our pleasure to serve our pet parents and their furry pals. Thank you for choosing Support Pets!
We appreciate your kind words concerning our company. Thank you so much for taking the time to leave a comment. Thank you, also, for choosing Support Pets! ♥
Hi my name is Yulisa. I'm so happy to be part of the support Pets. Because he's going to give me access to take my sage everywhere I want to go in travel can't wait to get it thank you so much Pets support
We are so happy to have you part of our ESA family! Thank you for kind comments!
Quick & easy to request & get approval for 2 of my dogs
You are very welcome! Thank You for choosing Support Pets! It means the world to us! ♥
Great customer experience! Easy quick and what I truly needed and appreciate due to medical condition.
We are so thankful to hear your experience with Support Pets was great! We hope to continue to exceed your expectations in the future. Thank you for supplying us with such great feedback. ♥
Thank you again for registering Mimzy this year she has been with you since 2006, Mandy is new and will always be registered with you. Thank you for your wonderful service you are the best.
It is wonderful to hear our services have been so beneficial to you and your furry pals, Mimzy and Mandy. Thank you very much for your kind comments and continued support of our company. It means the world to us! ♥
It was very easy process for a aportunity so you can feel at ease knowing you are not alone and your best friend is always by your side
Hi there! It is wonderful to know our services have been so beneficial to you and your furry pal. Thank you very much for your kind review and continued support of our company. ♥
So far, everything has been professionally done. I have read good reviews and have no complaints.
Thank you very much for your kind review of Support Pets. We are grateful for your business.
Everything was super easy and upfront very secure and all customer service were very responsive and super helpful. I thought it was a scam at first but I got all my proper documents and approved by my apartment
We are so happy to hear that Support Pets could be of service to you. Thank you for taking the time to leave a comment. It sounds like your pup is an amazing companion!
Their customer Service is amazing. They felt with my questions right away and were very helpful! Everything went as planned. Just waiting to get my harnes and pocket ID's Thank you Support pets for everthing.
Hello there! We are thrilled to hear your experience with Support Pets was great. We hope to continue to exceed your expectations in the future. Your business means the world to us!
Love them and I had them before and I'm so very glad that Khole has them to take care of her stability
Thank you for your kind comments about Support Pets. We appreciate your continued business.
We have used your service for over 4 years and we are very pleased with the attention to detail and fast response regarding our pets being allowed to support us legally with out any worry's
Thank you so much for your kind review of Support Pets. We are thankful for your continued business.
Answer: Hi! We have many different items, bundles, promotions, and prices. To find the best option for you, please reach out to our Support Pets team directly at info@supportpets.com Or by clicking the "Chat" button on our website: www.supportpets.com A representative will be happy to assist you. You can also take advantage of our $35 financial aid to help make things easier. Count on us!
Answer: Hi there! No problem, our customer support team will check your account and assist you. Just message us at info@supportpets.com or through the chat on our official website www.supportpets.com Count on us!
Answer: Hi! We have many different items, bundles, promotions, and prices. To find the best option for you, please reach out to our Support Pets team directly at info@supportpets.com Or by clicking the "Chat" button on our website: www.supportpets.com A representative will be happy to assist you. You can also take advantage of our $35 financial aid to help make things easier. Count on us!
Answer: Hi there! Yes, the second pet is free. You'll just need to fill out our questionnaire—select how many pets you have, their type (dog or cat), and enter their names and weights. If you need any help, our customer support team will be happy to do that for you! Just send us a message to info@supportpets.com or through the chat on our official website www.supportpets.com Count on us!
Answer: Hi there! For help with pricing, payment options, registration, or document issues, please reach out to our Support Pets team directly at info@supportpets.com Or by clicking the "Chat" button on our website www.supportpets.com A representative will be happy to assist you. Count on us!
Answer: Hi there! Shipping physical or custom items might take from 2 to 5 weeks, depending on the shipping company. The electronic ESA letter is sent within 48 hours to your registered e-mail. If you have any questions, please reach out to our Support Pets team directly at info@supportpets.com Or by clicking the "Chat" button on our website www.supportpets.com A representative will awlays be happy to assist Count on us!
Answer: Hi there! Good question! PSD stands for Psychiatric Service Dog. A PSD, or Psychiatric Service Dog, is trained to assist people with mental health conditions by providing support, and help during crises.
Answer: Hi there! Yes, one of our doctors will check your request and if approved, sign your official ESA letter. We have many different items, bundles, promotions, and prices. Feel free to reach out to our Support Pets team directly at info@supportpets.com or by clicking the "Chat" button on our website: www.supportpets.com A representative will be happy to assist you. Count on us!
Answer: Hi there! Absolutely! Feel free to check our site and services whenever is the best time for you. We have many different items, bundles, promotions, and prices. Feel free to reach out to our Support Pets team directly at info@supportpets.com or by clicking the "Chat" button on our website: www.supportpets.com A representative will be happy to assist you. Count on us!
Answer: Hi! We have many different items, bundles, promotions, and prices. To find the best option for you, please reach out to our Support Pets team directly at info@supportpets.com or by clicking the "Chat" button on our website: www.supportpets.com A representative will be happy to assist you. You can also take advantage of our $35 financial aid to help make things easier. Count on us!
We are thankful to hear that you found the information on our website for Support Pets to be clear and easy to understand.