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Support PetsReviews 14,238

4.7

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
2,857
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

53,182 reviews
Colorado
1 review
0 helpful votes
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Fast service
August 11, 2024

Very fast service got everything within two weeks. Got everything that I needed.

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hello Ashley,
Your feedback is appreciated! Support Pets is here to help anytime. Have a great day!

Florida
2 reviews
0 helpful votes
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ESD
August 11, 2024

The forms were easy to complete. Traveling with my dog eases my anxiety.

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hello Donna,
Thanks for your positive feedback! Reach out to Support Pets whenever you need help. Enjoy your day!

Indiana
1 review
0 helpful votes
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It's great
August 11, 2024

It's help me at lot with my emotions and keep my pet close to me

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hello Lea,
We appreciate your support! Support Pets is always here for you. Have a wonderful day!

Missouri
1 review
0 helpful votes
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Very helpful
August 11, 2024

I was scared I was going to have to get rid of my pup who's helped me through a lot of mental health skews but thanks to support pets I was able to keep him and move into a non-toxic environment with my little family!

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hi Katie,
Thank you for your kind review! Contact Support Pets anytime you need help. Have a great day!

Indiana
1 review
0 helpful votes
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My son Ari
August 11, 2024

Was very pleased with everything when I had to make a change on documents it was taken care of in time matter

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hi Linda,
We appreciate your positive feedback! Support Pets is always here for you. Have a wonderful day!

Texas
1 review
0 helpful votes
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Quick and Helpful!
August 11, 2024

Overall experience was great! I was able to get a response and decision very fast! Amazing service!

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hi Shakore,
We're happy you had a good experience! Support Pets is here for you whenever you need us. Have a fantastic day!

Virginia
1 review
0 helpful votes
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Smooth and fluid process!
August 11, 2024

If you put the letter 'Y' into ESA and scramble it up it forms the word EASY and was exactly that with the whole process.

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hi William,
We're so happy to hear that! Support Pets is here for you whenever you need us.
Have a nice day!

Illinois
1 review
0 helpful votes
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Incredibly fast and amazing service
August 11, 2024

After taking the test my dog was vetted by a licensed professional Medical Doctor ensuring of not only that my dog was a certified ESA but also that he qualified to become a Support Animal. I have been wanting to make my dog an ESA since a long time ago. My dog calmed my PTSD symptoms ever since he was a puppy. His level of intuition have demonstrated me that he is capable of being an effective ESA so I decided to make it official to be able to get that support not only at home but also in public.

I would not hesitate on choosing Support Pets for this.

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hi Odaiclet,
Your feedback means a lot to us! If you have any questions, reach out to Support Pets. Enjoy your day!

Georgia
1 review
0 helpful votes
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I had to contact them several times before my harness was sent. Also the certification as well. I am satisfied now.

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hi Stephanie,
Thank you for your kind words! Support Pets is here for you whenever you need us. Enjoy your day!

Arizona
1 review
0 helpful votes
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Great experience
August 11, 2024

The request and process was super easy. And when I needed an additional paperwork it only took and extra 24 hours to recieve

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hi Sarinna,
Thanks for your support! Support Pets is always here to help. Have a great day!

Maryland
1 review
0 helpful votes
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Docs
August 11, 2024

I had no issues with getting my documents from the dr.everything went smooth and fast

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hi Lateecia,
We appreciate your positive review! If you need anything, contact Support Pets. Have a wonderful day!

Florida
1 review
0 helpful votes
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Not so good
August 11, 2024

I was disappointed because I didn't get a vest for her to wear.

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hello JoAnne,
Sorry about the trouble you've had. A private message with further details has been sent. Have a wonderful day.

Illinois
1 review
0 helpful votes
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Easy and convenient
August 11, 2024

I'm so happy I went with support pets to register my dog. It's super easy and super convenient.

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hi Amber,
Your feedback made our day! Support Pets is always here if you have any questions.
Have a great day!

Florida
1 review
0 helpful votes
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Awesome experience!
August 11, 2024

This process was incredibly simple and very convenient! I love that I can travel with ease knowing that she is a qualified ESA. I didn't get the vest but I did get the tag that can locate her, if ever lost or stolen. I also like that it was all done remotely. No in-person moments which was very convenient and made for a quick process.

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hello Katelyn,
Thank you for your kind words! Reach out to Support Pets anytime you need help. Enjoy your day!

Arizona
1 review
0 helpful votes
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It works
August 11, 2024

The application process was quick and easy. I received my ESA paperwork documentation within a reasonable delivery time and was able to submit it to my landlord. When my landlord required my doctor to fill out a form stimulating my need for an ESA, Support Pets Customer Service was able to quickly assist me in sending the scanned document to them for doctor review.

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hi Autumn,
We're sorry to hear about the issues you've experienced. For further details regarding your specific inquiry, we've sent you a private message. Have a good day.

Puerto Rico
1 review
0 helpful votes
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Unable to process initial order
August 11, 2024

I was unable to add the tag and vest to my initial order for the discount. I reordered the items and then the other order processed so I was charged twice for the vest and tag. I emailed Support Pets requesting a refund and never heard anything back nor did I get a refund.

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hi Elizabeth,
We apologize for any issues you've experienced. For more information, please review the private message we’ve sent. Have a great day.

Texas
1 review
0 helpful votes
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Thank you
August 11, 2024

Everything was received in an amazing time. I appreciate you all so much

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hi Laura,
Thanks for the positive review! Support Pets is just a message away if you need anything.
Have a great day!

Kentucky
1 review
0 helpful votes
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My documents came right on time
August 11, 2024

I like the fact that you can be approved with in 48 hours I was pleased with the results and I truly appreciate from my heart do

Date of experience: August 1, 2024
Maryland
1 review
0 helpful votes
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TIMELY AND EFFECTIVE
August 11, 2024

After receiving notification from my complex about pet fee, I forwarded my ESA information from complex and they have been satisfied as am I.

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hello Xavier,
We're glad you had a positive experience! Support Pets is here for you whenever you need us. Have a fantastic day!

Arkansas
1 review
0 helpful votes
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Super helpful
August 11, 2024

This is so helpful! I love that this is an available option

Date of experience: August 1, 2024
Marcelino D. — Support Pets Rep
over a year old

Hi AnnaMarie,
Your feedback is appreciated! Support Pets is here to help anytime. Have a great day!