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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Easy to understand. Thanks for helping those who need help!
They do a very good and thorough job when it comes to making sure our emotional support pets get the best validation possible.
Hi there! Thank you for sharing your experience!
It’s wonderful to hear that you felt confident in the care and attention given to validating your Emotional Support Animal. Ensuring everything is handled thoroughly is so important, and we’re glad we could deliver. Wishing you and your furry companion all the comfort and happiness you deserve!
This has been a great experience so far. Customer service is prompt and professional. I am excited to receive ESA gear for my little companion. I feel a great relief knowing she is covered to places with me. THANK YOU!
Hi April,
Our pleasure! We’re happy to see how much you’re enjoying our service.
Very fast and easy process. Got my results within one day and very good price
Hi! It’s great to hear that the process was quick and straightforward for you!
Getting results quickly and at a good price makes all the difference. Thank you for sharing your experience, and we wish you and your furry friend all the best!
It was easy and quick. It was simple to follow the questionnaire and instructions which makes it convenient.
Hello there! Thank you for sharing your experience!
It’s great to hear that the process was smooth and the instructions were easy to follow. Reviews can be so helpful when making a decision, and we’re glad you trusted us. Wishing you and your furry companion all the best!
I received approval and documents very quickly. The information was thorough and concise.
Hi there! It’s wonderful to hear that you received your approval and documents so quickly!
Clear and concise information makes such a difference, and we’re glad we could deliver. Referrals are the best compliment—thank you for trusting us. Wishing you and your furry friend all the best!
Very quick, I got my documents the next day and now I'm waiting on getting my dog, Charlie's vest and everything else!
Hello! Thank you for sharing your experience!
It’s wonderful to hear how quickly you received your documents, and I’m sure Charlie will look great in his new vest. Word-of-mouth recommendations mean so much, and we’re glad you trusted us. Wishing you and Charlie many happy moments together!
It has been an easy process! I really think everyone who is in need of an ESA should go thru this site!
Hi there! Thank you for your kind words!
It’s great to hear that the process was smooth and straightforward for you. Your recommendation means so much, and we’re glad we could help. Wishing you and your ESA all the comfort and support you deserve!
Very easy to navigate and get the paper work needed for my dog.
Hi there! It’s great to hear that the process was easy to navigate and you were able to get the paperwork you needed for your dog. Having everything clear and straightforward makes such a difference. Wishing you and your furry companion all the best!
Signing up was simple and I got my approval letter and Digital ID card the next day! Brings me peace knowing that wherever I go, I have my safe space and my best friend with me!
Hi! It’s wonderful to hear that the process was so smooth and brought you peace of mind!
Having your best friend by your side truly makes all the difference. Wishing you both many happy and comforting moments together wherever life takes you!
We appreciate your trust and decision to work with us!
Great service overall. I gave a 4 star because I felt that the push for additional benefits wasn't needed. I appreciate the offer if added benefits provided but did feel that it was being pushed. Although the benefits provided here are really good ones. I'm happy to have my dog registered and the process was easy. Thankful for this service
Hello there! Thank you for your honest feedback!
We’re glad to hear the process was easy and that you’re happy with your ESA documentation. Your insight about the additional benefits is valuable, and we’ll keep it in mind as we work to improve the experience for everyone. It’s wonderful that you found us through your search, and we’re grateful you trusted us to help with such an important step. Wishing you and your dog many happy and peaceful moments together!
Requested hard copy and offered to send if I sent 9.99 this in addition to the initial cost.thats a wonderful way to take advantage of people
Hi there! We’re really sorry to hear about your experience.
Our support team is ready to assist you and address your concerns. Please reach out to them at info@supportpets.com (you’ll receive a response within 48 hours) or start a live chat on our website at https://www.supportpets.com. They’ll work to make things right for you.
This was awesome and helped so much with my pet and I would totally recommend it to anyone else
Hi Desiree,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Support Pets. If you need any further assistance, don't hesitate to reach out. Have a great day!
This site was easy to use especially when you don't have a lot of time to get things done. I had my information in within 5 minutes.
Hello Shelley,
We truly appreciate your wonderful feedback! It's great to know that we could assist you. If you have any questions in the future, we’re here to help. Wishing you a fantastic day!
Never had to call to speak to anyone. Fast and easy online request. Received documents via email. Will definitely recommend
Hi Sheila,
Thank you for taking the time to share your experience! We’re glad we could help you along the way. Feel free to reach out to us anytime. Have a wonderful day!
Fast turn around time from application to completed paperwork. Many options for your needs
Hello there,
We're so happy to hear that you're satisfied with our services! We strive to provide the best for our customers, and your feedback is appreciated. If you need anything else, we're always here to assist. Have a great day!
We were asked to renewal at 99.00 but was then charged 142.00 not sure why. It is hard to get to talk with a person I'm old and not good at pc. Wished you could look at person to person calls
Hello Michael,
We’re really sorry for the confusion and the trouble you’ve had! We understand how frustrating this can be, especially when it comes to pricing and communication. We definitely don’t want you to feel overwhelmed.
If you were charged differently than expected, we recommend reaching out to our customer support team for clarification. You can contact them through the support chat on our website, www.supportpets.com, or email us at info@supportpets.com. We’ll make sure to look into the charge and help resolve any issues.
We completely understand that using a computer can be difficult, so we appreciate your patience. We’ll do our best to make the process as smooth as possible for you!
Hello Cindy,
Thank you for your positive review! We're delighted to know we could meet your expectations. Should you need further assistance, feel free to reach out to us. Have a fantastic day ahead!
Great. No complaints. Website was easy and my ESP documents processed in a timely manner.
Hi Annie,
Thank you for your wonderful feedback! It’s great to know that we were able to meet your expectations. If you ever need help, we’re always here for you. Have a lovely day!
No issues with emails or anything! Fast and reliable! Easy to understand, easy to download documents, absolutely great!
Hello Colleen,
We're so glad to hear that you had a great experience! Your feedback means a lot to us. If you ever need anything, don’t hesitate to contact us. Have a wonderful day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daniel,
Our pleasure! Your kind words remind us why we love what we do.